LogMeIn Pro by GoTo vs. Rocket Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Pro by GoTo
Score 8.2 out of 10
N/A
N/A
$30
per month
Rocket Remote Desktop
Score 3.4 out of 10
N/A
Rocket Remote Desktop (formerly ASG-Remote Desktop) is a remote administration tool. Formerly known as visionapp (acquired by ASG in 2011), the ASG-Remote Desktop is a cross-platform toolset for support and remote access.N/A
Pricing
LogMeIn Pro by GoToRocket Remote Desktop
Editions & Modules
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Pro by GoToRocket Remote Desktop
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans are billed annually.
More Pricing Information
Community Pulse
LogMeIn Pro by GoToRocket Remote Desktop
Top Pros
Top Cons
Features
LogMeIn Pro by GoToRocket Remote Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Pro by GoTo
7.6
15 Ratings
8% below category average
Rocket Remote Desktop
9.6
3 Ratings
15% above category average
Screen sharing9.014 Ratings00 Ratings
File transfer7.814 Ratings8.02 Ratings
Instant message6.312 Ratings00 Ratings
Secure remote access with Smart Card authentication7.24 Ratings10.01 Ratings
Access to sleeping/powered-off computers7.014 Ratings10.01 Ratings
Over-the-Internet remote session9.115 Ratings10.02 Ratings
Initiate remote control from mobile6.710 Ratings00 Ratings
Remote management of servers & workstations8.413 Ratings10.03 Ratings
Remote Active Directory® management7.210 Ratings10.01 Ratings
Centralized management dashboard8.311 Ratings8.42 Ratings
Session record8.211 Ratings10.01 Ratings
Annotations6.37 Ratings00 Ratings
Monitoring and Alerts7.99 Ratings00 Ratings
Multi-platform remote control7.412 Ratings10.02 Ratings
Best Alternatives
LogMeIn Pro by GoToRocket Remote Desktop
Small Businesses
Getscreen.me
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Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
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User Ratings
LogMeIn Pro by GoToRocket Remote Desktop
Likelihood to Recommend
8.9
(15 ratings)
10.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn Pro by GoToRocket Remote Desktop
Likelihood to Recommend
LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
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Rocket Software
If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
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Pros
LogMeIn, Inc.
  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
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Rocket Software
  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
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Cons
LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
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Rocket Software
  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
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Likelihood to Renew
LogMeIn, Inc.
It works great
Read full review
Rocket Software
No answers on this topic
Usability
LogMeIn, Inc.
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
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Rocket Software
No answers on this topic
Reliability and Availability
LogMeIn, Inc.
Always there as long as there is an internet connection
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Rocket Software
No answers on this topic
Performance
LogMeIn, Inc.
It loads quickly,
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Rocket Software
No answers on this topic
Support Rating
LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
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Rocket Software
No answers on this topic
Implementation Rating
LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
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Rocket Software
No answers on this topic
Alternatives Considered
LogMeIn, Inc.
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
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Rocket Software
ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
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Scalability
LogMeIn, Inc.
The view is a little blurry. The resolution could be better
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Rocket Software
No answers on this topic
Return on Investment
LogMeIn, Inc.
  • Save time
  • Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
  • It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems
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Rocket Software
  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Read full review
ScreenShots

Rocket Remote Desktop Screenshots

Screenshot of Open connections in overviewScreenshot of Properties dialogue with integrated help in background tabScreenshot of Connection config dialogue