ASG-Remote Desktop vs LogMeIn Rescue

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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LogMeIn Rescue

It is perfect if you need to provide remote support to your users. As long as they have an internet connection. If you support users with internet connectivity issues or limited internet connectivity, this might not be the tool for you

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Verified User

Manager in Human Resources

Information Technology and Services Company, 5001-10,000 employees

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Feature Rating Comparison

ASG-Remote Desktop

9.8

LogMeIn Rescue

7.8

File transfer

10.0

8.6

Secure remote access with Smart Card authentication

10.0

6.3

Access to sleeping/powered-off computers

10.0

6.9

Over-the-Internet remote session

10.0

8.8

Remote management of servers & workstations

10.0

7.8

Remote Active Directory® management

10.0

7.1

Centralized management dashboard

8.5

7.3

Session record

10.0

8.4

Multi-platform remote control

10.0

8.4

Screen sharing

—

9.3

Instant message

—

7.7

Initiate remote control from mobile

—

7.6

Annotations

—

7.7

Monitoring and Alerts

—

7.8

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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It is very easy to connect to a remote computer using this even if the user at the other end is not tech savvy.
It is reliable. We can't think of too many outages or instances over the last two years where we couldn't use it for an extended period of time. Very little downtime.
It works across PCs and Macs.
Automatic re-connecting options are excellent. You can reconnect from Safe mode, after a reboot and even after the loss of internet connection.
Built-in chat tool is excellent.

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Verified User

Manager in Human Resources

Information Technology and Services Company, 5001-10,000 employees

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Cons

Can be overly complicated at first, but you can add into the features as you build your organization skills

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
Buggy issue for High DPI desktop settings and / or weir resolution settings
Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.

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Eric and Candace Strickler

CEO

PCRx ComputersComputer Hardware, 1-10 employees

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Likelihood to Renew

No score

No answers yet

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LogMeIn Rescue8.8

Based on 13 answers

The product worked well and more than met my needs in a previous position.

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Kevin Moody

Owner

Pointe SmartInformation Technology and Services, 1-10 employees

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Usability

No score

No answers yet

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LogMeIn Rescue9.0

Based on 1 answer

Too easy, you can just start using it the second you install it. There is not much to say here because the program is very straightforward and I found it impossible to see how a technician or anyone that has any idea how to use remote desktop interface to have too many issues with it.

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Elvis Williams

Network Operation Center Engineer

Bloomsburg UniversityInformation Technology and Services, 1-10 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy

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Andrew Seavey

Information Technology Analyst

Client Solution ArchitectsInformation Technology and Services, 51-200 employees

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Return on Investment

Simple use and easy to set up
Fast connections means faster service to your clients/users
Easy to share across other users for connections

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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I do not have any hard numbers to quote on LogMeIn's ROI, however, I can say that it saves us considerable time resolving issues with clients on and off campus. One of our offices is located in our main building on the 12th floor. To physically travel to a user in the building right next door would take about 5 minutes. We regularly have problem tickets from next door, about 4 per day. In one week's time, this would add up to 120 minutes saved in handling tickets just from our nearest campus.

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