What users are saying about

LogMeIn Rescue

Top Rated
114 Ratings

ASG-Remote Desktop

7 Ratings
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Score 4.7 out of 101

LogMeIn Rescue

Top Rated
114 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

LogMeIn Rescue

The interface is quite good but you have to back out of the desktop area to gain access to the additional support features...would be a major improvement to have them as modules that overlay the desktop mode area. Having to duck in and out is cumbersome at times and requires the technician to have to recall from memory or go back and retrieve the information then back again.
Jason Segale profile photo

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
LogMeIn Rescue
7.8
File transfer
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.2
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
LogMeIn Rescue
5.7
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
LogMeIn Rescue
7.3
Over-the-Internet remote session
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.6
Remote management of servers & workstations
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.2
Remote Active Directory® management
ASG-Remote Desktop
10.0
LogMeIn Rescue
7.4
Centralized management dashboard
ASG-Remote Desktop
8.5
LogMeIn Rescue
7.8
Session record
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.5
Multi-platform remote control
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.2
Screen sharing
ASG-Remote Desktop
LogMeIn Rescue
9.1
Instant message
ASG-Remote Desktop
LogMeIn Rescue
7.4
Initiate remote control from mobile
ASG-Remote Desktop
LogMeIn Rescue
7.4
Annotations
ASG-Remote Desktop
LogMeIn Rescue
7.8
Monitoring and Alerts
ASG-Remote Desktop
LogMeIn Rescue
7.8

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • Rebranding and Customizable features to truly make this your platform
  • Intuitive Design and Simple Data Feeds with pertinent information
  • Unattended access controls that can be revoked by users as needed
  • Web based version is identical to Software installed version
Jason Segale profile photo

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • The software could use a UI refresh. Some of the buttons and menus seem a bit outdated, but this doesn't impact the usability.
  • I wish there were more automated actions that could be performed by the software. There could be built in tools for system restore, boot issues, etc.
Andrew Seavey profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
LogMeIn Rescue8.8
Based on 13 answers
LogMeIn Rescue is a very powerful tool for a specific purpose. I don't use LogMeIn Rescue nearly as much as I use LogMeIn Pro/Central but as stated previously, it gives us much more flexibility with our support. I believe LogMeIn Rescue is a powerful tool for supporting non-company assets and it shines at it's job. For managing or supporting internal resources, LogMeIn Pro is a much faster/easier tool.
Andrew Seavey profile photo

Usability

No score
No answers yet
No answers on this topic
LogMeIn Rescue9.0
Based on 1 answer
Too easy, you can just start using it the second you install it. There is not much to say here because the program is very straightforward and I found it impossible to see how a technician or anyone that has any idea how to use remote desktop interface to have too many issues with it.
Elvis Williams profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
We liked the ease and features of LogMeIn. They are all fairly similar, but LMI seems to have the easiest integration with our products and seems to be very trustworthy. I don't remember any recent outages. Also, it seems to be the easiest for end users to be able to figure out when trying to connect to them without confusing them too much.
Rob Rotundo profile photo

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • We've made our environment much more efficient by switching to LogMeIn Rescue.
  • We were able to see an improvement in customer satisfaction by improving support time.
  • Techs are much more efficient thanks to the simplicity of the software.
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Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ASG-Remote Desktop More Information

LogMeIn Rescue

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

LogMeIn Rescue More Information