ASG-Remote Desktop vs LogMeIn Rescue | TrustRadius

What users are saying about

Score 9 out of 10

Based on 14 reviews and ratings

Score 8.3 out of 10

Based on 256 reviews and ratings

Feature Rating Comparison

ASG-Remote Desktop

LogMeIn Rescue

File transfer

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Multi-platform remote control

Screen sharing

Instant message

Initiate remote control from mobile

Annotations

Monitoring and Alerts

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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I like how the software allows me to restart the pc and maintain access of the device.
I like the ability to copy files to the device I am connected to without trouble.
I like the ability to connect and see the issue first hand that hte customer is seeing.

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Analyst

ITWInformation Technology & Services, 10,001+ employees

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Cons

I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.

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Information Technology Manager

Human Resources FirmHuman Resources, 51-200 employees

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Timeouts - LogMeIn has a very short timeout period when it detects no activity. This can make it difficult to balance between multiple tasks.
No user side requests can be made. I would love to implement a solution that allows an end-user to request a remote session that a technician can then accept rather than only allowing the technician to initiate.
Email follow-ups to end-users would be nice. If they shared the technician name and remote desktop time stamps that could help them in case they need to file time exceptions or track time with their leadership.

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Verified User

Technician in Information Technology

Telecommunications Company, 10,001+ employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

LogMeIn Rescue 9.1

Based on 15 answers

There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.

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Eric and Candace Strickler

CEO

PCRx ComputersComputer Hardware, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

LogMeIn Rescue 8.3

Based on 16 answers

LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.

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Matt Van Winkle

Owner

MSV TechnologyComputer Software, 1-10 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

LogMeIn Rescue 9.1

Based on 1 answer

Log me in has never failed me

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Verified User

Professional in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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Performance

No score

No answers yet

No answers on this topic

LogMeIn Rescue 9.1

Based on 1 answer

no complaints

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Verified User

Professional in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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Support Rating

No score

No answers yet

No answers on this topic

LogMeIn Rescue 6.9

Based on 38 answers

It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.

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Technical Support Engineer

SFREPComputer Software, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

LogMeIn Rescue 6.4

Based on 1 answer

Again I wasn't included in the implementation

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Verified User

Professional in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.

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Verified User

Team Lead in Information Technology

Medical Devices Company, 10,001+ employees

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Scalability

No score

No answers yet

No answers on this topic

LogMeIn Rescue 9.1

Based on 1 answer

it's perfect

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Verified User

Professional in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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Return on Investment

Saves DevOps team time recovering from forgotten credentials.
Saves DevOps team time from recovering lost/misplaced connection info.

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Verified User

Director in Research & Development

Financial Services Company, 1-10 employees

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It is a good product but the price is high.
It has managed to give us a good ROI do to the driving time it has cut out.
It allows me to be in the office more and on the road less and still make a good return.

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Systems Analyst

Digital Document SolutionsInformation Technology and Services, 11-50 employees

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Screenshots

See All (3) ASG-Remote Desktop Screenshots

See All (4) LogMeIn Rescue Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ASG-Remote Desktop

LogMeIn Rescue

ASG-Remote Desktop

LogMeIn Rescue

ASG-Remote Desktop

LogMeIn Rescue

ASG-Remote Desktop

LogMeIn Rescue

ASG-Remote Desktop

LogMeIn Rescue

ASG-Remote Desktop

LogMeIn Rescue

ASG-Remote Desktop

LogMeIn Rescue

ASG-Remote Desktop

LogMeIn Rescue

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