What users are saying about
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Top Rated
210 Ratings
12 Ratings
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Score 8.8 out of 101

LogMeIn Rescue

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Top Rated
210 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
No photo available

LogMeIn Rescue

LogMeIn Rescue works great when providing technical support to end-users. We are a software consulting company that supports many end-users who are not always tech-savvy. I have used other remote access tools in the past which were cumbersome or complicated to get non-tech users to connect. LogMeIn Rescue works every time and is simple and easy to use.When installing updates on remote computers, it can sometimes take several hours and you often need to restart the computer. The unattended access feature works great in allowing the end user to not need to be present at their desk while we do our work.
Matt Van Winkle profile photo

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
LogMeIn Rescue
8.1
File transfer
ASG-Remote Desktop
8.0
LogMeIn Rescue
8.7
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
LogMeIn Rescue
7.1
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
LogMeIn Rescue
7.2
Over-the-Internet remote session
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.9
Remote management of servers & workstations
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.1
Remote Active Directory® management
ASG-Remote Desktop
10.0
LogMeIn Rescue
7.5
Centralized management dashboard
ASG-Remote Desktop
8.4
LogMeIn Rescue
7.9
Session record
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.4
Multi-platform remote control
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.6
Screen sharing
ASG-Remote Desktop
LogMeIn Rescue
9.4
Instant message
ASG-Remote Desktop
LogMeIn Rescue
8.3
Initiate remote control from mobile
ASG-Remote Desktop
LogMeIn Rescue
7.7
Annotations
ASG-Remote Desktop
LogMeIn Rescue
8.0
Monitoring and Alerts
ASG-Remote Desktop
LogMeIn Rescue
8.1

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo

LogMeIn Rescue

  • Easy to use with our end users. Setting up the connection is relatively simple for the most part.
  • Doesnt seem to be a whole lot of lag, except when connecting to users that are on a VPN. (Expected behavior)
  • The file transfer tool is really easy to use and its only failed a couple of times.
No photo available

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P profile photo

LogMeIn Rescue

  • The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
  • Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
  • In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
No photo available

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 8.2
Based on 14 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler profile photo

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
The user interface is extremely simple and easy to understand. It is a very minimalistic approach and does not confuse the user nor the technician. This makes it highly attractive especially for users that are not computer savvy or have trouble understanding.
Lochan Kalicharan profile photo

Reliability and Availability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
No photo available

Performance

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
No photo available

Support

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 8.6
Based on 14 answers
I never had to engage support for LogMeIn Rescue because I never had any problem with it. I never needed someone to show me how to do something because everything is so intuitive and it only takes a few minutes to figure out how to do things, so I can't provide a good answer to this question. I know that their sales team are responsive whenever we have licensing related inquiries, so I assume that their support would be of similar quality.
No photo available

Implementation

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
Again I wasn't included in the implementation
No photo available

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo

LogMeIn Rescue

We used a trial version of a few other alternatives but this was the one that consistently had the least number of problems. We also liked that it functioned well in slow speed scenarios. Plus it had a more complete feature set than the other competitors we trialled
No photo available

Scalability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
No photo available

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
No photo available

LogMeIn Rescue

  • We have noticed an overall increase in our productivity and are able to provide support to multiple clients at the same time.
  • Client users are generally able to follow along as we use the in-session chat windows to communicate.
  • The File transfer feature is a solid way to deliver patches and other support tools to speed things along very easily
Jason Segale profile photo

Pricing Details

ASG-Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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