What users are saying about
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Top Rated
256 Ratings
14 Ratings
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Score 9 out of 100

LogMeIn Rescue

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Top Rated
256 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue for troubleshooting issues on a user's computer is leaps ahead of using a general communication tool such as Microsoft Teams or Zoom. Those two tools suppress viewing and access to some areas that cause required interaction on [the] user's part - most users prefer as much to be done without their action.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
LogMeIn Rescue
8.5
File transfer
ASG-Remote Desktop
8.0
LogMeIn Rescue
8.4
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
LogMeIn Rescue
9.2
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.8
Over-the-Internet remote session
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.9
Remote management of servers & workstations
ASG-Remote Desktop
10.0
LogMeIn Rescue
9.2
Remote Active Directory® management
ASG-Remote Desktop
10.0
LogMeIn Rescue
9.1
Centralized management dashboard
ASG-Remote Desktop
8.4
LogMeIn Rescue
7.8
Session record
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.5
Multi-platform remote control
ASG-Remote Desktop
10.0
LogMeIn Rescue
9.1
Screen sharing
ASG-Remote Desktop
LogMeIn Rescue
9.1
Instant message
ASG-Remote Desktop
LogMeIn Rescue
8.3
Initiate remote control from mobile
ASG-Remote Desktop
LogMeIn Rescue
7.5
Annotations
ASG-Remote Desktop
LogMeIn Rescue
8.5
Monitoring and Alerts
ASG-Remote Desktop
LogMeIn Rescue
5.9

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

LogMeIn Rescue

  • I like how the software allows me to restart the pc and maintain access of the device.
  • I like the ability to copy files to the device I am connected to without trouble.
  • I like the ability to connect and see the issue first hand that hte customer is seeing.
Matt Ebert | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

LogMeIn Rescue

  • Timeouts - LogMeIn has a very short timeout period when it detects no activity. This can make it difficult to balance between multiple tasks.
  • No user side requests can be made. I would love to implement a solution that allows an end-user to request a remote session that a technician can then accept rather than only allowing the technician to initiate.
  • Email follow-ups to end-users would be nice. If they shared the technician name and remote desktop time stamps that could help them in case they need to file time exceptions or track time with their leadership.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 15 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler | TrustRadius Reviewer

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 8.3
Based on 16 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Reliability and Availability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
Anonymous | TrustRadius Reviewer

Performance

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
Anonymous | TrustRadius Reviewer

Support Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 6.9
Based on 38 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Implementation Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
Again I wasn't included in the implementation
Anonymous | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

LogMeIn Rescue

Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.
Anonymous | TrustRadius Reviewer

Scalability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
Anonymous | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

  • It is a good product but the price is high.
  • It has managed to give us a good ROI do to the driving time it has cut out.
  • It allows me to be in the office more and on the road less and still make a good return.
Chip Berg | TrustRadius Reviewer

Screenshots

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ASG-Remote Desktop
10.0
LogMeIn Rescue
8.3

Likelihood to Renew

ASG-Remote Desktop
LogMeIn Rescue
9.1

Usability

ASG-Remote Desktop
LogMeIn Rescue
8.3

Reliability and Availability

ASG-Remote Desktop
LogMeIn Rescue
9.1

Performance

ASG-Remote Desktop
LogMeIn Rescue
9.1

Support Rating

ASG-Remote Desktop
LogMeIn Rescue
6.9

Implementation Rating

ASG-Remote Desktop
LogMeIn Rescue
6.4

Scalability

ASG-Remote Desktop
LogMeIn Rescue
9.1

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