ASG-Remote Desktop vs LogMeIn Rescue

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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LogMeIn Rescue

The interface is quite good but you have to back out of the desktop area to gain access to the additional support features...would be a major improvement to have them as modules that overlay the desktop mode area. Having to duck in and out is cumbersome at times and requires the technician to have to recall from memory or go back and retrieve the information then back again.

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Jason Segale

CEO, Founder & Chief Architect

Western Tech Solutions, LLCInformation Technology and Services, 1-10 employees

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Feature Rating Comparison

ASG-Remote Desktop

9.8

LogMeIn Rescue

7.8

File transfer

10.0

8.2

Secure remote access with Smart Card authentication

10.0

5.7

Access to sleeping/powered-off computers

10.0

7.3

Over-the-Internet remote session

10.0

8.6

Remote management of servers & workstations

10.0

8.2

Remote Active Directory® management

10.0

7.4

Centralized management dashboard

8.5

7.8

Session record

10.0

8.5

Multi-platform remote control

10.0

8.2

Screen sharing

—

9.1

Instant message

—

7.4

Initiate remote control from mobile

—

7.4

Annotations

—

7.8

Monitoring and Alerts

—

7.8

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Rebranding and Customizable features to truly make this your platform
Intuitive Design and Simple Data Feeds with pertinent information
Unattended access controls that can be revoked by users as needed
Web based version is identical to Software installed version

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Jason Segale

CEO, Founder & Chief Architect

Western Tech Solutions, LLCInformation Technology and Services, 1-10 employees

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Cons

Can be overly complicated at first, but you can add into the features as you build your organization skills

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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The software could use a UI refresh. Some of the buttons and menus seem a bit outdated, but this doesn't impact the usability.
I wish there were more automated actions that could be performed by the software. There could be built in tools for system restore, boot issues, etc.

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Andrew Seavey

Information Technology Analyst

Client Solution ArchitectsInformation Technology and Services, 51-200 employees

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Likelihood to Renew

No score

No answers yet

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LogMeIn Rescue8.8

Based on 13 answers

LogMeIn Rescue is a very powerful tool for a specific purpose. I don't use LogMeIn Rescue nearly as much as I use LogMeIn Pro/Central but as stated previously, it gives us much more flexibility with our support. I believe LogMeIn Rescue is a powerful tool for supporting non-company assets and it shines at it's job. For managing or supporting internal resources, LogMeIn Pro is a much faster/easier tool.

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Andrew Seavey

Information Technology Analyst

Client Solution ArchitectsInformation Technology and Services, 51-200 employees

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Usability

No score

No answers yet

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LogMeIn Rescue9.0

Based on 1 answer

Too easy, you can just start using it the second you install it. There is not much to say here because the program is very straightforward and I found it impossible to see how a technician or anyone that has any idea how to use remote desktop interface to have too many issues with it.

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Elvis Williams

Network Operation Center Engineer

Bloomsburg UniversityInformation Technology and Services, 1-10 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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We liked the ease and features of LogMeIn. They are all fairly similar, but LMI seems to have the easiest integration with our products and seems to be very trustworthy. I don't remember any recent outages. Also, it seems to be the easiest for end users to be able to figure out when trying to connect to them without confusing them too much.

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Rob Rotundo

Service Manager

Professional Computer AssociatesInformation Technology and Services, 11-50 employees

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Return on Investment

Simple use and easy to set up
Fast connections means faster service to your clients/users
Easy to share across other users for connections

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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We've made our environment much more efficient by switching to LogMeIn Rescue.
We were able to see an improvement in customer satisfaction by improving support time.
Techs are much more efficient thanks to the simplicity of the software.

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 11-50 employees

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