What users are saying about

LogMeIn Rescue

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Top Rated
145 Ratings
9 Ratings
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Score 5.8 out of 101

LogMeIn Rescue

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Top Rated
145 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

LogMeIn Rescue

It is perfect if you need to provide remote support to your users. As long as they have an internet connection. If you support users with internet connectivity issues or limited internet connectivity, this might not be the tool for you
No photo available

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
LogMeIn Rescue
7.8
File transfer
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.6
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
LogMeIn Rescue
6.3
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
LogMeIn Rescue
6.9
Over-the-Internet remote session
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.8
Remote management of servers & workstations
ASG-Remote Desktop
10.0
LogMeIn Rescue
7.8
Remote Active Directory® management
ASG-Remote Desktop
10.0
LogMeIn Rescue
7.1
Centralized management dashboard
ASG-Remote Desktop
8.5
LogMeIn Rescue
7.3
Session record
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.4
Multi-platform remote control
ASG-Remote Desktop
10.0
LogMeIn Rescue
8.4
Screen sharing
ASG-Remote Desktop
LogMeIn Rescue
9.3
Instant message
ASG-Remote Desktop
LogMeIn Rescue
7.7
Initiate remote control from mobile
ASG-Remote Desktop
LogMeIn Rescue
7.6
Annotations
ASG-Remote Desktop
LogMeIn Rescue
7.7
Monitoring and Alerts
ASG-Remote Desktop
LogMeIn Rescue
7.8

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • It is very easy to connect to a remote computer using this even if the user at the other end is not tech savvy.
  • It is reliable. We can't think of too many outages or instances over the last two years where we couldn't use it for an extended period of time. Very little downtime.
  • It works across PCs and Macs.
  • Automatic re-connecting options are excellent. You can reconnect from Safe mode, after a reboot and even after the loss of internet connection.
  • Built-in chat tool is excellent.
No photo available

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
LogMeIn Rescue8.8
Based on 13 answers
The product worked well and more than met my needs in a previous position.
Kevin Moody profile photo

Usability

No score
No answers yet
No answers on this topic
LogMeIn Rescue9.0
Based on 1 answer
Too easy, you can just start using it the second you install it. There is not much to say here because the program is very straightforward and I found it impossible to see how a technician or anyone that has any idea how to use remote desktop interface to have too many issues with it.
Elvis Williams profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey profile photo

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • I do not have any hard numbers to quote on LogMeIn's ROI, however, I can say that it saves us considerable time resolving issues with clients on and off campus. One of our offices is located in our main building on the 12th floor. To physically travel to a user in the building right next door would take about 5 minutes. We regularly have problem tickets from next door, about 4 per day. In one week's time, this would add up to 120 minutes saved in handling tickets just from our nearest campus.
Lionel Medina profile photo

Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ASG-Remote Desktop More Information

LogMeIn Rescue

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

LogMeIn Rescue More Information