What users are saying about

Remote Desktop Services<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

42 Ratings

ASG-Remote Desktop

7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 4.8 out of 101

Remote Desktop Services<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

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Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
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Remote Desktop Services

Remote Desktop Services is well suited for companies where staff may have to quite often work from outside the office. With Remote Desktop Services established, now staff can have access to all their needed applications to modify all the data files on their network servers without having to step foot into the office. But I would not recommend attempting to copy very large data files back & forth between the offsite laptop and the network server. Even if you have access to very fast broadband internet speeds, the transfer rates are still not going to be as fast as you're sitting at your desk inside the office local area network environment.
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Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
Remote Desktop Services
File transfer
ASG-Remote Desktop
10.0
Remote Desktop Services
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
Remote Desktop Services
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
Remote Desktop Services
Over-the-Internet remote session
ASG-Remote Desktop
10.0
Remote Desktop Services
Remote management of servers & workstations
ASG-Remote Desktop
10.0
Remote Desktop Services
Remote Active Directory® management
ASG-Remote Desktop
10.0
Remote Desktop Services
Centralized management dashboard
ASG-Remote Desktop
8.5
Remote Desktop Services
Session record
ASG-Remote Desktop
10.0
Remote Desktop Services
Multi-platform remote control
ASG-Remote Desktop
10.0
Remote Desktop Services

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • Easy access to systems
  • Response time is good
  • Some nice tools & options are available
  • Connect to/from anywhere is an obvious win
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Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
  • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
  • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
Paul Li profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
Solutions can be expensive and often offer more options than you need/want. Paying those extra dollars is tough when you have a budget. RDS in many cases works well and is cost effective.
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Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
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  • With the ability to access systems to/from anywhere, downtime is greatly reduced.
  • Staff no longer has to drive in after hours or on weekends for maintenance.
  • Remote systems can be managed without a road trip.
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Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Remote Desktop Services

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details