NetSupport Manager vs. Rocket Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetSupport Manager
Score 9.0 out of 10
N/A
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.N/A
Rocket Remote Desktop
Score 3.4 out of 10
N/A
Rocket Remote Desktop (formerly ASG-Remote Desktop) is a remote administration tool. Formerly known as visionapp (acquired by ASG in 2011), the ASG-Remote Desktop is a cross-platform toolset for support and remote access.N/A
Pricing
NetSupport ManagerRocket Remote Desktop
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NetSupport ManagerRocket Remote Desktop
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NetSupport ManagerRocket Remote Desktop
Top Pros
Top Cons
Features
NetSupport ManagerRocket Remote Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
NetSupport Manager
10.0
1 Ratings
19% above category average
Rocket Remote Desktop
9.6
3 Ratings
15% above category average
Screen sharing10.01 Ratings00 Ratings
File transfer10.01 Ratings8.02 Ratings
Instant message10.01 Ratings00 Ratings
Secure remote access with Smart Card authentication10.01 Ratings10.01 Ratings
Access to sleeping/powered-off computers10.01 Ratings10.01 Ratings
Remote management of servers & workstations10.01 Ratings10.03 Ratings
Remote Active Directory® management10.01 Ratings10.01 Ratings
Centralized management dashboard10.01 Ratings8.42 Ratings
Annotations10.01 Ratings00 Ratings
Monitoring and Alerts10.01 Ratings00 Ratings
Multi-platform remote control10.01 Ratings10.02 Ratings
Over-the-Internet remote session00 Ratings10.02 Ratings
Session record00 Ratings10.01 Ratings
Best Alternatives
NetSupport ManagerRocket Remote Desktop
Small Businesses
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
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Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
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Remote Desktop Services
Score 9.1 out of 10
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Remote Desktop Services
Score 9.1 out of 10
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User Ratings
NetSupport ManagerRocket Remote Desktop
Likelihood to Recommend
9.0
(1 ratings)
10.0
(3 ratings)
User Testimonials
NetSupport ManagerRocket Remote Desktop
Likelihood to Recommend
NetSupport
It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
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Rocket Software
If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
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Pros
NetSupport
  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
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Rocket Software
  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
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Cons
NetSupport
  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
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Rocket Software
  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
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Alternatives Considered
NetSupport
I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
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Rocket Software
ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
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Return on Investment
NetSupport
  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
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Rocket Software
  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
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ScreenShots

Rocket Remote Desktop Screenshots

Screenshot of Open connections in overviewScreenshot of Properties dialogue with integrated help in background tabScreenshot of Connection config dialogue