What users are saying about
14 Ratings
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Score 9 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

NetSupport Manager

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Fahad Ali | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
NetSupport Manager
10.0
File transfer
ASG-Remote Desktop
8.0
NetSupport Manager
10.0
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
NetSupport Manager
10.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
NetSupport Manager
10.0
Over-the-Internet remote session
ASG-Remote Desktop
10.0
NetSupport Manager
Remote management of servers & workstations
ASG-Remote Desktop
10.0
NetSupport Manager
10.0
Remote Active Directory® management
ASG-Remote Desktop
10.0
NetSupport Manager
10.0
Centralized management dashboard
ASG-Remote Desktop
8.4
NetSupport Manager
10.0
Session record
ASG-Remote Desktop
10.0
NetSupport Manager
Multi-platform remote control
ASG-Remote Desktop
10.0
NetSupport Manager
10.0
Screen sharing
ASG-Remote Desktop
NetSupport Manager
10.0
Instant message
ASG-Remote Desktop
NetSupport Manager
10.0
Annotations
ASG-Remote Desktop
NetSupport Manager
10.0
Monitoring and Alerts
ASG-Remote Desktop
NetSupport Manager
10.0

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

NetSupport Manager

  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
Fahad Ali | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

NetSupport Manager

  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
Fahad Ali | TrustRadius Reviewer

Screenshots

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ASG-Remote Desktop
10.0
NetSupport Manager
9.0

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