What users are saying about
15 Ratings
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Score 6.1 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

  • NetSupport Manager ranks higher in 1 feature set: Remote Administration

Remote Administration

9.6

ASG-Remote Desktop

96%
10.0

NetSupport Manager

100%
NetSupport Manager ranks higher in 11/13 features

File transfer

8.0
80%
2 Ratings
10.0
100%
1 Rating

Secure remote access with Smart Card authentication

10.0
100%
1 Rating
10.0
100%
1 Rating

Access to sleeping/powered-off computers

10.0
100%
1 Rating
10.0
100%
1 Rating

Over-the-Internet remote session

10.0
100%
2 Ratings
N/A
0 Ratings

Remote management of servers & workstations

10.0
100%
3 Ratings
10.0
100%
1 Rating

Remote Active Directory® management

10.0
100%
1 Rating
10.0
100%
1 Rating

Centralized management dashboard

8.4
84%
2 Ratings
10.0
100%
1 Rating

Session record

10.0
100%
1 Rating
N/A
0 Ratings

Multi-platform remote control

10.0
100%
2 Ratings
10.0
100%
1 Rating

Screen sharing

N/A
0 Ratings
10.0
100%
1 Rating

Instant message

N/A
0 Ratings
10.0
100%
1 Rating

Annotations

N/A
0 Ratings
10.0
100%
1 Rating

Monitoring and Alerts

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

ASG-Remote Desktop

100%
3 Ratings
9.0

NetSupport Manager

90%
1 Rating

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

NetSupport Manager

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Fahad Ali | TrustRadius Reviewer

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

NetSupport Manager

  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
Fahad Ali | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

NetSupport Manager

  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
Fahad Ali | TrustRadius Reviewer

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

NetSupport Manager

I think if you are using it after its tutorial then you may not need any other apps to control the operation.Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
Fahad Ali | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

NetSupport Manager

  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
Fahad Ali | TrustRadius Reviewer

Screenshots

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