ASG-Remote Desktop vs NetSupport Manager

Likelihood to Recommend

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.

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Verified User

Director in Research & Development

Financial Services Company, 1-10 employees

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It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.

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Fahad Ali

System Coordinator & Development Officer

Alkaram Textile Mills Pvt. LtdTextiles, 10,001+ employees

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Feature Rating Comparison

ASG-Remote Desktop

NetSupport Manager

File transfer

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Multi-platform remote control

Screen sharing

Instant message

Annotations

Monitoring and Alerts

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Remote administration to all Network PCs
Application deployment
Inventory
Console capabilities
File Transfer

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Cons

I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.

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Steve P

Information Technology Manager

Human Resources FirmHuman Resources, 51-200 employees

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The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.

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Fahad Ali

System Coordinator & Development Officer

Alkaram Textile Mills Pvt. LtdTextiles, 10,001+ employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Return on Investment

Saves DevOps team time recovering from forgotten credentials.
Saves DevOps team time from recovering lost/misplaced connection info.

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Verified User

Director in Research & Development

Financial Services Company, 1-10 employees

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It allow's us to update apps instantly
It gives user quick response to overcome headache issues
It's saves crucial time from both ends

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Fahad Ali

System Coordinator & Development Officer

Alkaram Textile Mills Pvt. LtdTextiles, 10,001+ employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ASG-Remote Desktop

NetSupport Manager

ASG-Remote Desktop vs NetSupport Manager