What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 15 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
- NetSupport Manager ranks higher in 1 feature set: Remote Administration
Remote Administration

9.6
ASG-Remote Desktop
96%

10.0
NetSupport Manager
100%
NetSupport Manager ranks higher in 11/13 features
NetSupport Manager ranks higher in 11/13 features
File transfer

8.0
80%
2 Ratings

10.0
100%
1 Rating
Secure remote access with Smart Card authentication

10.0
100%
1 Rating

10.0
100%
1 Rating
Access to sleeping/powered-off computers

10.0
100%
1 Rating

10.0
100%
1 Rating
Over-the-Internet remote session

10.0
100%
2 Ratings

N/A
0 Ratings
Remote management of servers & workstations

10.0
100%
3 Ratings

10.0
100%
1 Rating
Remote Active Directory® management

10.0
100%
1 Rating

10.0
100%
1 Rating
Centralized management dashboard

8.4
84%
2 Ratings

10.0
100%
1 Rating
Session record

10.0
100%
1 Rating

N/A
0 Ratings
Multi-platform remote control

10.0
100%
2 Ratings

10.0
100%
1 Rating
Screen sharing

N/A
0 Ratings

10.0
100%
1 Rating
Instant message

N/A
0 Ratings

10.0
100%
1 Rating
Annotations

N/A
0 Ratings

10.0
100%
1 Rating
Monitoring and Alerts

N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
ASG-Remote Desktop
100%
3 Ratings

9.0
NetSupport Manager
90%
1 Rating
Likelihood to Recommend
ASG-Remote Desktop
If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesNetSupport Manager
It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
System Coordinator & Development Officer
Alkaram Textile Mills Pvt. LtdTextiles, 10,001+ employees
Pros
ASG-Remote Desktop
- Organize remote desktop connections
- Provide easy and fast connections
- Backup and restore configurations
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
NetSupport Manager
- It's a robust corporate remote support tool for admin.
- Admin can deploy an installation in the background without knowing a client.
- For those who frequently forget their password, you can access it in glimpse & take total control of it.
System Coordinator & Development Officer
Alkaram Textile Mills Pvt. LtdTextiles, 10,001+ employees
Cons
ASG-Remote Desktop
- I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Information Technology Manager
Human Resources FirmHuman Resources, 51-200 employees
NetSupport Manager
- The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
System Coordinator & Development Officer
Alkaram Textile Mills Pvt. LtdTextiles, 10,001+ employees
Pricing Details
ASG-Remote Desktop
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NetSupport Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
ASG-Remote Desktop
ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
NetSupport Manager
I think if you are using it after its tutorial then you may not need any other apps to control the operation.Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
System Coordinator & Development Officer
Alkaram Textile Mills Pvt. LtdTextiles, 10,001+ employees
Return on Investment
ASG-Remote Desktop
- Saves DevOps team time recovering from forgotten credentials.
- Saves DevOps team time from recovering lost/misplaced connection info.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesNetSupport Manager
- It allow's us to update apps instantly
- It gives user quick response to overcome headache issues
- It's saves crucial time from both ends
System Coordinator & Development Officer
Alkaram Textile Mills Pvt. LtdTextiles, 10,001+ employees