ASG-Remote Desktop vs RDM

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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RDM

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,

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Verified User

Technician in Information Technology

Banking Company, 5001-10,000 employees

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Feature Rating Comparison

ASG-Remote Desktop

9.8

RDM

7.9

File transfer

10.0

7.1

Secure remote access with Smart Card authentication

10.0

7.8

Access to sleeping/powered-off computers

10.0

8.7

Over-the-Internet remote session

10.0

8.2

Remote management of servers & workstations

10.0

8.2

Remote Active Directory® management

10.0

8.3

Centralized management dashboard

8.5

8.1

Session record

10.0

7.9

Multi-platform remote control

10.0

8.7

Screen sharing

—

7.3

Initiate remote control from mobile

—

8.0

Annotations

—

8.5

Monitoring and Alerts

—

6.0

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Prevents passwords from being leaked through the organisation
Centralises password information in a secure database
Manage our clients in one tool

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Simon David Williams

Professionnel du tableau blanc TI/ Professional Whiteboarder in IT

Groupe ISM inc.Information Technology and Services, 11-50 employees

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Cons

Can be overly complicated at first, but you can add into the features as you build your organization skills

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Sometimes the connection has trouble or freezes on you and you have to start over.
A little more onscreen "help" would be nice for the employees that need a little extra guidance.
It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.

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Aleese Gulick

Program Manager 2

University of HoustonHigher Education, 10,001+ employees

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Likelihood to Renew

No score

No answers yet

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RDM9.1

Based on 1 answer

I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)

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Ben Liebowitz

Entertainment, 1001-5000 employees

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Usability

No score

No answers yet

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RDM9.1

Based on 1 answer

I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc

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Ben Liebowitz

Entertainment, 1001-5000 employees

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Support

No score

No answers yet

No answers on this topic

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RDM9.1

Based on 1 answer

We have only contacted support one or two times and have had a great experience each time!

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Ben Liebowitz

Entertainment, 1001-5000 employees

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Implementation

No score

No answers yet

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RDM9.1

Based on 1 answer

The implementation was completely successful. We had no issues!

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Ben Liebowitz

Entertainment, 1001-5000 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Selected Remote Desktop Manager for the saved VPN capabilities as I use multiple VPN clients and passwords.

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Charles Eichelberger

Network Consulting Engineer

AuthorityITComputer Networking, 11-50 employees

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Return on Investment

Simple use and easy to set up
Fast connections means faster service to your clients/users
Easy to share across other users for connections

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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My team loses a lot less time duplicating RDP sessions
My team loses a lot less time when changing their password (every 90 days)
Folder organization and inheritance makes everything way more efficient

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Marc-Olivier Turgeon-Ferland

System Administrator

CoveoComputer Software, 201-500 employees

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Pricing Details

ASG-Remote Desktop

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

RDM

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

RDM license is perpetual, and so you can keep using it once your license expires. However, you won’t have access to software maintenance, and therefore you won’t be able to download and access new features, updates and upgrades. If you renew your license at the end of the maintenance you’ll have a significant discount on your renewal price. However, if you only renew your license after its expiration we won't be able to offer that discount and you’ll have to pay full price for your renewal.