What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 5.8 out of 101
Based on 9 reviews and ratings
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 7.9 out of 101
Based on 67 reviews and ratings
Add comparison
Likelihood to Recommend
ASG-Remote Desktop
Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
RDM
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,

Verified User
Technician in Information Technology
Banking Company, 5001-10,000 employeesFeature Rating Comparison
Remote Administration
ASG-Remote Desktop
9.8
RDM
7.8
File transfer
ASG-Remote Desktop
10.0
RDM
7.1
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
RDM
7.8
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
RDM
8.7
Over-the-Internet remote session
ASG-Remote Desktop
10.0
RDM
7.9
Remote management of servers & workstations
ASG-Remote Desktop
10.0
RDM
7.9
Remote Active Directory® management
ASG-Remote Desktop
10.0
RDM
8.3
Centralized management dashboard
ASG-Remote Desktop
8.5
RDM
8.1
Session record
ASG-Remote Desktop
10.0
RDM
7.9
Multi-platform remote control
ASG-Remote Desktop
10.0
RDM
8.6
Screen sharing
ASG-Remote Desktop
—
RDM
7.2
Initiate remote control from mobile
ASG-Remote Desktop
—
RDM
8.0
Annotations
ASG-Remote Desktop
—
RDM
8.5
Monitoring and Alerts
ASG-Remote Desktop
—
RDM
6.0
Pros
- Organize remote desktop connections
- Provide easy and fast connections
- Backup and restore configurations
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
- Remote connection to servers
- Logins and passwords
- Software license key management
Network Administrator
Umbrella TechnologiesComputer Networking, 11-50 employees
Cons
- Can be overly complicated at first, but you can add into the features as you build your organization skills
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
- UI is hard to customize
- So many features that are spread everywhere - makes it difficult to leverage most of them
- A lot of UI elements seem out of place and are not really user-friendly
System Administrator
CoveoComputer Software, 201-500 employees
Likelihood to Renew
No score
No answers yet
No answers on this topic
RDM9.1
Based on 1 answer
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Entertainment, 1001-5000 employees
Usability
No score
No answers yet
No answers on this topic
RDM9.1
Based on 1 answer
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Entertainment, 1001-5000 employees
Support
No score
No answers yet
No answers on this topic
RDM9.1
Based on 1 answer
We have only contacted support one or two times and have had a great experience each time!
Entertainment, 1001-5000 employees
Implementation
No score
No answers yet
No answers on this topic
RDM9.1
Based on 1 answer
The implementation was completely successful. We had no issues!
Entertainment, 1001-5000 employees
Alternatives Considered
ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
RDM is the only tool offering folder organization, inheritance AND, most importantly, entry sharing between colleagues.It is also the only tool to offer sahred Cloud storage for those entry, Jump Desktop offers to use Cloud storage but only with third party Cloud Storage provider like Google Drive, OneDrive, DropBox, etc.Finally, if you have a team using a mix of Windows and Mac like we do, it is the only solution offering entry sharing between Mac and Windows that I know of.
System Administrator
CoveoComputer Software, 201-500 employees
Return on Investment
- Simple use and easy to set up
- Fast connections means faster service to your clients/users
- Easy to share across other users for connections
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
- My team loses a lot less time duplicating RDP sessions
- My team loses a lot less time when changing their password (every 90 days)
- Folder organization and inheritance makes everything way more efficient
System Administrator
CoveoComputer Software, 201-500 employees
Screenshots
ASG-Remote Desktop—
Pricing Details
ASG-Remote Desktop
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
ASG-Remote Desktop Editions & Modules
ASG-Remote Desktop
—
Additional Pricing Details
—RDM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
RDM Editions & Modules
RDM
Edition
Single User License
199.991
Site License
3499.992
Country License
Contact Us3
Global License
Contact Us4
1. Per Named User
2. Unlimited Users, Single Site
3. Unlimited Users, Multiple Sites, Single Country
4. Unlimited Users, Multiple Sites, Worldwide