What users are saying about
9 Ratings
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Score 5.8 out of 101
20 Ratings
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Score 8.9 out of 101

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Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

SolarWinds N-central

The tool, when it works, is excellent. The main reasons for the lower score are poor support and a need for improved security features
Nicolas Poague profile photo

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
SolarWinds N-central
8.4
File transfer
ASG-Remote Desktop
10.0
SolarWinds N-central
8.3
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
SolarWinds N-central
9.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
SolarWinds N-central
7.8
Over-the-Internet remote session
ASG-Remote Desktop
10.0
SolarWinds N-central
7.6
Remote management of servers & workstations
ASG-Remote Desktop
10.0
SolarWinds N-central
9.7
Remote Active Directory® management
ASG-Remote Desktop
10.0
SolarWinds N-central
8.8
Centralized management dashboard
ASG-Remote Desktop
8.5
SolarWinds N-central
8.8
Session record
ASG-Remote Desktop
10.0
SolarWinds N-central
8.0
Multi-platform remote control
ASG-Remote Desktop
10.0
SolarWinds N-central
8.0
Screen sharing
ASG-Remote Desktop
SolarWinds N-central
8.7
Instant message
ASG-Remote Desktop
SolarWinds N-central
8.2
Initiate remote control from mobile
ASG-Remote Desktop
SolarWinds N-central
7.0
Annotations
ASG-Remote Desktop
SolarWinds N-central
9.0
Monitoring and Alerts
ASG-Remote Desktop
SolarWinds N-central
9.2

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague profile photo

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • Support - their customer support is extremely lacking. This goes all the way up to management. Entry-level techs provide scripted or cut and paste answers, which is not a bad thing, but there is almost always a back and forth process that happens before you can get to a real solution. The biggest issue with this is that it seems as if they only want to respond to an issue once every day - it is not uncommon for support issues to take a week or more to be resolved.
  • Security features - Ncentral does not have very granular security. Users have a role, and basically anything under that role is game. We don't want all techs to have access to a clients Active Directory, but they would still need the ability to have remote access for example - there is no way to lock down specific features.
  • Solarwinds N-able seems to be more focused on sales than customer satisfaction. It feels like pulling teeth to get responses to support issues or concerns, but salesmen will be relentless when it comes to needing to meet their quota.
Nicolas Poague profile photo

Support

No score
No answers yet
No answers on this topic
SolarWinds N-central3.0
Based on 1 answer
A lot of time is spent going back and forth when creating a support case. The biggest problem with this is that it usually takes a day to get a response, so when you have to supply additional information, it may be another day until you hear anything back. A plan of action is almost never provided, or a status update. Short generic answers are often provided. Management does not seem too invested in making improvements.
Nicolas Poague profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
N-Central has all of the features of previous software I have used all rolled into one package. I can push software and check anything and everything about every machine on our network in one place now instead of multiple interfaces and programs. N-Central saves us time and money at every turn!
No photo available

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • The product definitely increases productivity. Technicians can spend a few seconds to take care of remote tasks with a few clicks as opposed to minutes to get a user to start a remote control session, or worse, going on site to work on a piece of equipment.
  • The packaging of the features makes selling and pricing the product fairly straight-forward and convenient. This saves our sales team time from trying to work with add-ons when pricing our services - the product makes it easy to just have an "all you can eat" package at a set price.
  • When something goes wrong with the product, our business and our customers suffer. If for example, a bug causes all managed computers to reboot, our customers call in, resulting in our technicians being booked solid doing damage control. This also causes loss of trust with our customers - we can't simply blame the product, the customer trusts us to provide them a service and if the product fails, we fail.
Nicolas Poague profile photo

Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SolarWinds N-central

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details