What users are saying about
13 Ratings
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Score 8.9 out of 100
36 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

SolarWinds N-central

We had a client that did not have VPN. However, we installed N-central and then we were able to remote into their network and provide remote support. We also tied N-central to MSP manager and Solarwinds Passportal. Being able to access your stored passwords while remoted into the customers' environment makes it very easy to manage tasks.
chris maddox | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
SolarWinds N-central
8.1
File transfer
ASG-Remote Desktop
8.0
SolarWinds N-central
8.7
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
SolarWinds N-central
7.8
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
SolarWinds N-central
6.6
Over-the-Internet remote session
ASG-Remote Desktop
10.0
SolarWinds N-central
8.5
Remote management of servers & workstations
ASG-Remote Desktop
10.0
SolarWinds N-central
9.2
Remote Active Directory® management
ASG-Remote Desktop
10.0
SolarWinds N-central
7.8
Centralized management dashboard
ASG-Remote Desktop
8.4
SolarWinds N-central
7.9
Session record
ASG-Remote Desktop
10.0
SolarWinds N-central
7.8
Multi-platform remote control
ASG-Remote Desktop
10.0
SolarWinds N-central
8.0
Screen sharing
ASG-Remote Desktop
SolarWinds N-central
8.3
Instant message
ASG-Remote Desktop
SolarWinds N-central
8.0
Initiate remote control from mobile
ASG-Remote Desktop
SolarWinds N-central
7.7
Annotations
ASG-Remote Desktop
SolarWinds N-central
8.5
Monitoring and Alerts
ASG-Remote Desktop
SolarWinds N-central
8.0

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

SolarWinds N-central

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

SolarWinds N-central

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.5
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.0
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Support

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.2
Based on 6 answers
A lot of time is spent going back and forth when creating a support case. The biggest problem with this is that it usually takes a day to get a response, so when you have to supply additional information, it may be another day until you hear anything back. A plan of action is almost never provided, or a status update. Short generic answers are often provided. Management does not seem too invested in making improvements.
Nicolas Poague | TrustRadius Reviewer

Implementation

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.0
Based on 2 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

SolarWinds N-central

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Pricing Details

ASG-Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds N-central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ASG-Remote Desktop
10.0
SolarWinds N-central
8.4

Likelihood to Renew

ASG-Remote Desktop
SolarWinds N-central
8.5

Usability

ASG-Remote Desktop
SolarWinds N-central
8.0

Support

ASG-Remote Desktop
SolarWinds N-central
8.2

Implementation

ASG-Remote Desktop
SolarWinds N-central
8.0

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