What users are saying about

ASG-Remote Desktop

7 Ratings
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Score 4.7 out of 101

SolarWinds N-central

18 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

SolarWinds N-central

The tool, when it works, is excellent. The main reasons for the lower score are poor support and a need for improved security features
Nicolas Poague profile photo

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
SolarWinds N-central
8.5
File transfer
ASG-Remote Desktop
10.0
SolarWinds N-central
8.3
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
SolarWinds N-central
8.5
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
SolarWinds N-central
7.3
Over-the-Internet remote session
ASG-Remote Desktop
10.0
SolarWinds N-central
7.8
Remote management of servers & workstations
ASG-Remote Desktop
10.0
SolarWinds N-central
9.8
Remote Active Directory® management
ASG-Remote Desktop
10.0
SolarWinds N-central
8.7
Centralized management dashboard
ASG-Remote Desktop
8.5
SolarWinds N-central
8.5
Session record
ASG-Remote Desktop
10.0
SolarWinds N-central
7.7
Multi-platform remote control
ASG-Remote Desktop
10.0
SolarWinds N-central
9.0
Screen sharing
ASG-Remote Desktop
SolarWinds N-central
8.8
Instant message
ASG-Remote Desktop
SolarWinds N-central
9.0
Initiate remote control from mobile
ASG-Remote Desktop
SolarWinds N-central
7.0
Annotations
ASG-Remote Desktop
SolarWinds N-central
9.3
Monitoring and Alerts
ASG-Remote Desktop
SolarWinds N-central
9.2

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague profile photo

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • SolarWinds N-central could benefit from a modular or customizable user interface.
  • There is a steep learning curve if you wish to truly utilize all the functionality that N-Central offers.
Shaun Joubert profile photo

Support

No score
No answers yet
No answers on this topic
SolarWinds N-central3.0
Based on 1 answer
A lot of time is spent going back and forth when creating a support case. The biggest problem with this is that it usually takes a day to get a response, so when you have to supply additional information, it may be another day until you hear anything back. A plan of action is almost never provided, or a status update. Short generic answers are often provided. Management does not seem too invested in making improvements.
Nicolas Poague profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
Since I came in to manage the product, we have only tested one other product. The main reason for not switching was that it would take a considerable amount of time and resources to convert everything to a new service. Additionally N-able's interface, while it does have much room for improvement, is far superior to that of LabTech's.
Nicolas Poague profile photo

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • SolarWinds N-central has had a massive impact on the availability of service desk resources as it allows for integration with Autotask for automated ticket logging.
  • SolarWinds N-central reduces time spent per ticket as the back-end tools allow for tickets resolutions without client interaction.
  • While the initial cost was rather high it is truly worth every penny.
Shaun Joubert profile photo

Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SolarWinds N-central

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details