What users are saying about
12 Ratings
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Score 8.8 out of 101
27 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
No photo available

SolarWinds N-central

Monitoring almost anything on Windows devices. You can even create custom service and the best part is that it can automatically restart monitored services after a failure (and it is fairly easy to set up). For example, I have a service that keeps shutting down and the custom monitoring is keeping an eye on it, and if the service stops, it starts it up again for me! It is great!
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Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
SolarWinds N-central
7.9
File transfer
ASG-Remote Desktop
8.0
SolarWinds N-central
8.3
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
SolarWinds N-central
8.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
SolarWinds N-central
6.7
Over-the-Internet remote session
ASG-Remote Desktop
10.0
SolarWinds N-central
7.9
Remote management of servers & workstations
ASG-Remote Desktop
10.0
SolarWinds N-central
9.1
Remote Active Directory® management
ASG-Remote Desktop
10.0
SolarWinds N-central
7.5
Centralized management dashboard
ASG-Remote Desktop
8.4
SolarWinds N-central
7.9
Session record
ASG-Remote Desktop
10.0
SolarWinds N-central
8.2
Multi-platform remote control
ASG-Remote Desktop
10.0
SolarWinds N-central
7.7
Screen sharing
ASG-Remote Desktop
SolarWinds N-central
8.7
Instant message
ASG-Remote Desktop
SolarWinds N-central
7.9
Initiate remote control from mobile
ASG-Remote Desktop
SolarWinds N-central
7.0
Annotations
ASG-Remote Desktop
SolarWinds N-central
8.1
Monitoring and Alerts
ASG-Remote Desktop
SolarWinds N-central
8.2

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo

SolarWinds N-central

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague profile photo

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P profile photo

SolarWinds N-central

  • Patch management reporting: while the patching feature is strong, the reporting side of it quite limited and can be inaccurate. There is no built-in way to easily demonstrate to the customer that you have successfully patched their endpoints, and this can result in a lack of customer confidence. In order to provide effective patch management reporting, it is necessary to export raw data into another tool and perform further analysis.
  • Old UI: while the software has evolved through many versions and many features added, its UI is pretty much the same as before. There is no quick way to pull up devices which match a number of different criteria. You can do this by creating a filter, but when you have to create a filter, it is not quick anymore. The menu can be confusing to navigate. As a regular admin of the tool, I often forget exactly where to find items which are buried a bit deeper under the menu hierarchy.
  • Bulk management: this is also an effort of the weak UI. Since there is no way to quickly pull devices that meet certain criteria, there is no quick way to easily make bulk changes to devices. Everything is done through rules and templates and tags, and it can take a while to set them up.
  • No Access to OS: the tool is presented as an application only, and the vendor does not give you OS-level access. This can make it difficult to see the health/performance of your N-central server and to set up remote monitoring.
  • Permission and Access: SolarWinds improved access granularity in version 11, but it still has a lot of room for improvements. When setting user roles and access, I often find that I can never give them the exact amount of access I want. I typically end up giving them a lot more due to the lack of granularity.
No photo available

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 7.0
Based on 1 answer
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
No photo available

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 7.0
Based on 2 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
No photo available

Support

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 7.5
Based on 3 answers
A lot of time is spent going back and forth when creating a support case. The biggest problem with this is that it usually takes a day to get a response, so when you have to supply additional information, it may be another day until you hear anything back. A plan of action is almost never provided, or a status update. Short generic answers are often provided. Management does not seem too invested in making improvements.
Nicolas Poague profile photo

Implementation

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 7.0
Based on 1 answer
The biggest lesson learned is to make sure to test every module
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Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo

SolarWinds N-central

Automate has the best scripting engine. There is no conversation there, the scripting is taken to another level. N-central and VSA both have the ability to run scripts, but Automate runs away with it. Automate also has the best remote access tool. VSA and N-central remote access can be a bit slow. Automate and VSA are NOT intuitive in their organization, whereas N-central is very well organized and easy to learn. Automate has a slight edge in patch management over the other two.
Derek Schroeder profile photo

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
No photo available

SolarWinds N-central

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz profile photo

Pricing Details

ASG-Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds N-central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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