What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
47 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Splashtop SOS

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

Splashtop SOS

Splashtop SOS is suited to any situation where hands-on tech support is needed including dealing with multiple computers. Obviously, it cannot be used if the client does not have Internet access. For some situations, administrative access may be needed to troubleshoot a problem. In rare cases where client user does not have such access, this could be a problem. This normally can easily be remedied by the client or the clients onsite IT person.
Dan Henry | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
Splashtop SOS
8.0
File transfer
ASG-Remote Desktop
8.0
Splashtop SOS
7.7
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
Splashtop SOS
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
Splashtop SOS
Over-the-Internet remote session
ASG-Remote Desktop
10.0
Splashtop SOS
8.8
Remote management of servers & workstations
ASG-Remote Desktop
10.0
Splashtop SOS
Remote Active Directory® management
ASG-Remote Desktop
10.0
Splashtop SOS
Centralized management dashboard
ASG-Remote Desktop
8.4
Splashtop SOS
8.0
Session record
ASG-Remote Desktop
10.0
Splashtop SOS
7.0
Multi-platform remote control
ASG-Remote Desktop
10.0
Splashtop SOS
8.0
Screen sharing
ASG-Remote Desktop
Splashtop SOS
8.7
Instant message
ASG-Remote Desktop
Splashtop SOS
7.7
Initiate remote control from mobile
ASG-Remote Desktop
Splashtop SOS
8.4

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

Splashtop SOS

  • I have a client with multiple machines. When doing software upgrades Splashtop shines by allowing simultaneous connections that in turn allow me to make sure all of the computers are interacting correctly with one another.
  • No lag time. Controlling a computer feels live.
  • File transfers are simple from my machine to the remotely accessed machine and vise versa.
joAnn Ortiz | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

Splashtop SOS

  • In Splashtop SOS you can deploy a [somewhat] managed antivirus, Bitfender. One area that could be better managed is the addition of exclusions for the AV scanner. Currently (as of June 2021) I cannot add my own exclusions, but rather I need to email Splashtop support and they must add them on a per machine basis.
  • Splashtop SOS's AV management should also include the ability to apply settings to a group of client machines at the same time.
  • The desktop UI is simple and easy to use, but two things could be added easily and would improve things a lot: The status of a client machine is show as live or not, and that can be refreshed, manually. An automatic update cycle would be good. Further, if the last moment I client machine was live could be displayed, that would be helpful.
  • I have experienced a few instances of receiving a blank or black screen when connecting to a client. This can be resolved by choosing different display interface options, or adding an additional drive. There are also some instances where connecting to a Splashtop client actually closes, or minimizes certain graphics-intensive apps. I have not gotten to the bottom of this issue as yet.
Frank Warman | TrustRadius Reviewer

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 7.7
Based on 2 answers
It has a clean and simple interface. Extremely easy and fast to start a remote session with a PC or Mac. It is mostly intuitive if you are used to working with PCs. The remote sessions for phones are more complicated and take longer to set up. I don't use them very often though
Rick Camp | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

Splashtop SOS

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
Todd Lincoln | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

Splashtop SOS

  • On average, Splashtop SOS has cut down the amount of time spent providing support to end-users by as much as 60%. The ease of access and user-friendly design of the client-facing app means considerably less time spent on walking the client through the setup of the remote support client. With just two clicks from the end-user, I can be connected remotely to their workstation, whether it is a PC or a Mac.
Trent Weber | TrustRadius Reviewer

Screenshots

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ASG-Remote Desktop Editions & Modules

Additional Pricing Details

Splashtop SOS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop SOS Editions & Modules

Edition
SOS$17.001
SOS+10$19.001
SOS Unlimited$34.001
Splashtop EnterpriseContact Sales
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ASG-Remote Desktop
10.0
Splashtop SOS
8.8

Likelihood to Renew

ASG-Remote Desktop
Splashtop SOS
9.1

Usability

ASG-Remote Desktop
Splashtop SOS
7.7

Add comparison