What users are saying about
39 Ratings
14 Ratings
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Score 9 out of 100
39 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

Zoho Assist

Zoho Assist is a dynamic application, with high level of customer engagement, and this is a perfect thing from the developer. Also, Zoho Assist has perfected the monitoring of all assets and content in a company, remotely, which is a paramount help for the stakeholders. Besides, the sharing of screens have gone to a level where one can conduct various tasks, even when away from the company. However, for the IOS users, on the part of screen sharing, Zoho Assist is not fully operational.
Christin Pink | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
Zoho Assist
8.3
File transfer
ASG-Remote Desktop
8.0
Zoho Assist
8.0
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
Zoho Assist
10.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
Zoho Assist
8.0
Over-the-Internet remote session
ASG-Remote Desktop
10.0
Zoho Assist
8.8
Remote management of servers & workstations
ASG-Remote Desktop
10.0
Zoho Assist
8.2
Remote Active Directory® management
ASG-Remote Desktop
10.0
Zoho Assist
5.7
Centralized management dashboard
ASG-Remote Desktop
8.4
Zoho Assist
7.8
Session record
ASG-Remote Desktop
10.0
Zoho Assist
9.2
Multi-platform remote control
ASG-Remote Desktop
10.0
Zoho Assist
9.5
Screen sharing
ASG-Remote Desktop
Zoho Assist
8.9
Instant message
ASG-Remote Desktop
Zoho Assist
8.3
Initiate remote control from mobile
ASG-Remote Desktop
Zoho Assist
9.6
Annotations
ASG-Remote Desktop
Zoho Assist
7.5
Monitoring and Alerts
ASG-Remote Desktop
Zoho Assist
6.5

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

Zoho Assist

  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
Alexis Correa | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 9.0
Based on 2 answers
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Logan Baker | TrustRadius Reviewer

Support Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 8.2
Based on 6 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

Zoho Assist

Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.
Lark Ismail | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

Zoho Assist

  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Khashi Rahmani | TrustRadius Reviewer

Screenshots

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ASG-Remote Desktop Editions & Modules

Additional Pricing Details

Zoho Assist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Zoho Assist Editions & Modules

Edition
Remote Support - Standard$121
Remote Support - Professional$181
Remote Support - Enterprise$281
Unattended Access - Standard$122
Unattended Access - Professional$182
  1. per technician/per month
  2. 25 unattended computers/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ASG-Remote Desktop
10.0
Zoho Assist
8.2

Usability

ASG-Remote Desktop
Zoho Assist
9.0

Support Rating

ASG-Remote Desktop
Zoho Assist
8.2

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