What users are saying about
99 Ratings
15 Ratings
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Score 6.1 out of 100
99 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • ASG-Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

9.6

ASG-Remote Desktop

96%
8.9

Zoho Assist

89%
Zoho Assist ranks higher in 8/14 features

File transfer

8.0
80%
2 Ratings
9.6
96%
10 Ratings

Secure remote access with Smart Card authentication

10.0
100%
1 Rating
10.0
100%
2 Ratings

Access to sleeping/powered-off computers

10.0
100%
1 Rating
6.5
65%
9 Ratings

Over-the-Internet remote session

10.0
100%
2 Ratings
9.7
97%
11 Ratings

Remote management of servers & workstations

10.0
100%
3 Ratings
9.3
93%
7 Ratings

Remote Active Directory® management

10.0
100%
1 Rating
4.4
44%
3 Ratings

Centralized management dashboard

8.4
84%
2 Ratings
9.3
93%
8 Ratings

Session record

10.0
100%
1 Rating
9.6
96%
6 Ratings

Multi-platform remote control

10.0
100%
2 Ratings
9.0
90%
6 Ratings

Screen sharing

N/A
0 Ratings
9.9
99%
10 Ratings

Instant message

N/A
0 Ratings
9.9
99%
11 Ratings

Initiate remote control from mobile

N/A
0 Ratings
10.0
100%
6 Ratings

Annotations

N/A
0 Ratings
10.0
100%
6 Ratings

Monitoring and Alerts

N/A
0 Ratings
7.1
71%
4 Ratings

Attribute Ratings

  • ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

ASG-Remote Desktop

100%
3 Ratings
9.1

Zoho Assist

91%
11 Ratings

Usability

ASG-Remote Desktop

N/A
0 Ratings
8.8

Zoho Assist

88%
2 Ratings

Support Rating

ASG-Remote Desktop

N/A
0 Ratings
9.2

Zoho Assist

92%
7 Ratings

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

Zoho Assist

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Anonymous | TrustRadius Reviewer

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

Zoho Assist

  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
Johnston Mukwi | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ASG-Remote Desktop Editions & Modules

Additional Pricing Details

Zoho Assist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$12 per technician/per month

Zoho Assist Editions & Modules

Edition
Remote Support - Standard$121
Remote Support - Professional$181
Remote Support - Enterprise$281
Unattended Access - Standard$122
Unattended Access - Professional$182
  1. per technician/per month
  2. 25 unattended computers/per month
Additional Pricing Details

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 8.8
Based on 2 answers
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Logan Baker | TrustRadius Reviewer

Support Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 9.2
Based on 7 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

Zoho Assist

Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Betty Bunny | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

Zoho Assist

  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
Lark Ismail | TrustRadius Reviewer

Screenshots

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