What users are saying about

ASG-Remote Desktop

7 Ratings
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Score 4.7 out of 101

Zoho Assist

15 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

Zoho Assist

It is excellent to support any device that you can install and offer this alternative. Being able to remotely enter Windows to Mac and be able to assist users is a great help and this generates a positive impact for customers. I have not had any bad experience at the moment. I have been able to share the link to initiate a session to users who are not very technical and are even excited to be able to start the process.
Alexis Correa profile photo

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
Zoho Assist
8.0
File transfer
ASG-Remote Desktop
10.0
Zoho Assist
8.7
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
Zoho Assist
6.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
Zoho Assist
8.7
Over-the-Internet remote session
ASG-Remote Desktop
10.0
Zoho Assist
8.7
Remote management of servers & workstations
ASG-Remote Desktop
10.0
Zoho Assist
6.0
Remote Active Directory® management
ASG-Remote Desktop
10.0
Zoho Assist
6.0
Centralized management dashboard
ASG-Remote Desktop
8.5
Zoho Assist
8.0
Session record
ASG-Remote Desktop
10.0
Zoho Assist
9.2
Multi-platform remote control
ASG-Remote Desktop
10.0
Zoho Assist
8.7
Screen sharing
ASG-Remote Desktop
Zoho Assist
9.2
Instant message
ASG-Remote Desktop
Zoho Assist
9.6
Initiate remote control from mobile
ASG-Remote Desktop
Zoho Assist
6.0
Annotations
ASG-Remote Desktop
Zoho Assist
8.7
Monitoring and Alerts
ASG-Remote Desktop
Zoho Assist
8.7

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
Alexis Correa profile photo

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
  • There are some small errors in software translation. This can confuse customers a little.
  • The professional plan should have more unattended computers.
Alexis Correa profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance
Alexis Correa profile photo

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • Remotely assisting users allows me to save visitor costs and generate income with little effort.
  • Apart from attending remotely, customers also learn and that is very positive. Do not be afraid to teach your clients, they will always be grateful and they will recommend you.
  • Scheduling sessions is also a great help to keep you organized. This gives your business more seriousness.
Alexis Correa profile photo

Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zoho Assist

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details