Likelihood to Recommend If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Read full review Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Read full review Pros Organize remote desktop connections Provide easy and fast connections Backup and restore configurations Read full review Zoho Assist has the diagnostic support remotely handled. Surveys are easily done with Zoho Assist. Functioning in all systems and devices. Recording of remote sessions. Read full review Cons I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane. Steve P Information Technology Manager
Read full review Wake on LAN is very unreliable. Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL. Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response. File transfer clunky, slow and inconsistent. Clients often show offline when actually available and online. Copy/paste inconsistent (clipboard). Initially slow to connect to clients. Read full review Usability Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Read full review Support Rating As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Read full review Alternatives Considered ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Read full review Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Read full review Return on Investment Saves DevOps team time recovering from forgotten credentials. Saves DevOps team time from recovering lost/misplaced connection info. Read full review It's the most cost-effective service I've found with device control features, saving money. It's reliable whenever we need it. Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one. Read full review ScreenShots Rocket Remote Desktop Screenshots