What users are saying about
54 Ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • eSurveysPro.com ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

8.2

AskNicely

82%
9.7

eSurveysPro.com

97%
eSurveysPro.com ranks higher in 3/3 features

Survey templates

8.5
85%
26 Ratings
10.0
100%
1 Rating

Themes

7.9
79%
21 Ratings
9.0
90%
1 Rating

Custom logo/branding

8.3
83%
24 Ratings
10.0
100%
1 Rating

Survey Content

8.7

AskNicely

87%
9.7

eSurveysPro.com

97%
eSurveysPro.com ranks higher in 3/3 features

Changes to live survey

8.8
88%
19 Ratings
10.0
100%
1 Rating

Question design help

8.7
87%
21 Ratings
9.0
90%
1 Rating

Multiple question types

8.5
85%
14 Ratings
10.0
100%
1 Rating

Survey Logic

7.9

AskNicely

79%
9.0

eSurveysPro.com

90%
eSurveysPro.com ranks higher in 1/1 features

Survey logic flexibility

7.9
79%
19 Ratings
9.0
90%
1 Rating

Survey Reporting & Analytics

8.4

AskNicely

84%
9.8

eSurveysPro.com

98%
eSurveysPro.com ranks higher in 5/5 features

Response tracking

8.9
89%
25 Ratings
10.0
100%
1 Rating

Data export

8.5
85%
22 Ratings
10.0
100%
1 Rating

Standard reports

8.3
83%
23 Ratings
10.0
100%
1 Rating

Custom reports

7.9
79%
18 Ratings
10.0
100%
1 Rating

Analytics

8.4
84%
20 Ratings
9.0
90%
1 Rating

Survey Administration & Security

8.8

AskNicely

88%
9.5

eSurveysPro.com

95%
eSurveysPro.com ranks higher in 2/2 features

Access controls

8.9
89%
18 Ratings
10.0
100%
1 Rating

Compliance

8.7
87%
15 Ratings
9.0
90%
1 Rating

Survey Distribution

8.4

AskNicely

84%
10.0

eSurveysPro.com

100%
AskNicely ranks higher in 1/2 features

Vendor-offered crowdsourcing

8.1
81%
5 Ratings
N/A
0 Ratings

Respondent restrictions

8.6
86%
13 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • eSurveysPro.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

AskNicely

89%
26 Ratings
9.0

eSurveysPro.com

90%
1 Rating

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

eSurveysPro.com

It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
Brandi Brown-Lang | TrustRadius Reviewer

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

eSurveysPro.com

  • Highly customizable
  • Instant data
  • Easy way for customers to provide feedback in a non-confrontational way
Brandi Brown-Lang | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

eSurveysPro.com

  • I wish we knew a way to use it for prospective customers
  • Our company should utilize it on missed sales instead of only current customers
  • I wouldn’t change anything about the service itself, just how we utilize it
Brandi Brown-Lang | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AskNicely Editions & Modules

Additional Pricing Details

eSurveysPro.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$100 per year

eSurveysPro.com Editions & Modules

Edition
Basic$1001
Premium$2001
Corporate$4001
Enterprise$8001
Dedicated$2,4001
  1. per year
Additional Pricing Details

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

eSurveysPro.com

eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
Brandi Brown-Lang | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

eSurveysPro.com

  • We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
  • We have been able to not waste time on projects our customers are not interested in.
  • It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
Brandi Brown-Lang | TrustRadius Reviewer

Screenshots

AskNicely

Add comparison