What users are saying about
54 Ratings
32 Ratings
54 Ratings
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Score 9.7 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Feature Set Ratings

  • AskNicely ranks higher in 1 feature set: Survey Distribution
  • GetFeedback ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.2

AskNicely

82%
10.0

GetFeedback

100%
GetFeedback ranks higher in 3/3 features

Survey templates

8.5
85%
26 Ratings
10.0
100%
7 Ratings

Themes

7.9
79%
21 Ratings
10.0
100%
9 Ratings

Custom logo/branding

8.3
83%
24 Ratings
10.0
100%
8 Ratings

Survey Content

8.7

AskNicely

87%
10.0

GetFeedback

100%
GetFeedback ranks higher in 3/3 features

Changes to live survey

8.8
88%
19 Ratings
10.0
100%
9 Ratings

Question design help

8.7
87%
21 Ratings
10.0
100%
9 Ratings

Multiple question types

8.5
85%
14 Ratings
10.0
100%
9 Ratings

Survey Logic

7.9

AskNicely

79%
10.0

GetFeedback

100%
GetFeedback ranks higher in 1/1 features

Survey logic flexibility

7.9
79%
19 Ratings
10.0
100%
9 Ratings

Survey Reporting & Analytics

8.4

AskNicely

84%
9.0

GetFeedback

90%
GetFeedback ranks higher in 4/5 features

Response tracking

8.9
89%
25 Ratings
10.0
100%
8 Ratings

Data export

8.5
85%
22 Ratings
10.0
100%
9 Ratings

Standard reports

8.3
83%
23 Ratings
9.0
90%
8 Ratings

Custom reports

7.9
79%
18 Ratings
8.0
80%
7 Ratings

Analytics

8.4
84%
20 Ratings
8.0
80%
8 Ratings

Survey Administration & Security

8.8

AskNicely

88%
10.0

GetFeedback

100%
GetFeedback ranks higher in 2/2 features

Access controls

8.9
89%
18 Ratings
10.0
100%
7 Ratings

Compliance

8.7
87%
15 Ratings
10.0
100%
7 Ratings

Survey Distribution

8.4

AskNicely

84%
8.0

GetFeedback

80%
AskNicely ranks higher in 1/2 features

Vendor-offered crowdsourcing

8.1
81%
5 Ratings
9.0
90%
1 Rating

Respondent restrictions

8.6
86%
13 Ratings
7.0
70%
5 Ratings

Attribute Ratings

  • GetFeedback is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

AskNicely

89%
26 Ratings
10.0

GetFeedback

100%
9 Ratings

Likelihood to Renew

AskNicely

N/A
0 Ratings
10.0

GetFeedback

100%
2 Ratings

Usability

AskNicely

N/A
0 Ratings
10.0

GetFeedback

100%
1 Rating

Support Rating

AskNicely

N/A
0 Ratings
10.0

GetFeedback

100%
3 Ratings

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

GetFeedback

The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Simon Whight | TrustRadius Reviewer

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

GetFeedback

  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
Scott Superko | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

GetFeedback

  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
Karol Clark | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

GetFeedback

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$20 per month

Likelihood to Renew

AskNicely

No score
No answers yet
No answers on this topic

GetFeedback

GetFeedback 10.0
Based on 2 answers
I'll keep this running forever!
Simon Whight | TrustRadius Reviewer

Usability

AskNicely

No score
No answers yet
No answers on this topic

GetFeedback

GetFeedback 10.0
Based on 1 answer
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
Simon Whight | TrustRadius Reviewer

Support Rating

AskNicely

No score
No answers yet
No answers on this topic

GetFeedback

GetFeedback 10.0
Based on 3 answers
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Karol Clark | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

GetFeedback

GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
Nathan Baker | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

GetFeedback

  • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
Anonymous | TrustRadius Reviewer

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