What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 54 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 32 reviews and ratings
Feature Set Ratings
- AskNicely ranks higher in 1 feature set: Survey Distribution
- GetFeedback ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security
Survey Format & Appearance
8.2
AskNicely
82%
10.0
GetFeedback
100%
GetFeedback ranks higher in 3/3 features
GetFeedback ranks higher in 3/3 features
Survey templates
8.5
85%
26 Ratings
10.0
100%
7 Ratings
Themes
7.9
79%
21 Ratings
10.0
100%
9 Ratings
Custom logo/branding
8.3
83%
24 Ratings
10.0
100%
8 Ratings
Survey Content
8.7
AskNicely
87%
10.0
GetFeedback
100%
GetFeedback ranks higher in 3/3 features
GetFeedback ranks higher in 3/3 features
Changes to live survey
8.8
88%
19 Ratings
10.0
100%
9 Ratings
Question design help
8.7
87%
21 Ratings
10.0
100%
9 Ratings
Multiple question types
8.5
85%
14 Ratings
10.0
100%
9 Ratings
Survey Logic
7.9
AskNicely
79%
10.0
GetFeedback
100%
GetFeedback ranks higher in 1/1 features
GetFeedback ranks higher in 1/1 features
Survey logic flexibility
7.9
79%
19 Ratings
10.0
100%
9 Ratings
Survey Reporting & Analytics
8.4
AskNicely
84%
9.0
GetFeedback
90%
GetFeedback ranks higher in 4/5 features
GetFeedback ranks higher in 4/5 features
Response tracking
8.9
89%
25 Ratings
10.0
100%
8 Ratings
Data export
8.5
85%
22 Ratings
10.0
100%
9 Ratings
Standard reports
8.3
83%
23 Ratings
9.0
90%
8 Ratings
Custom reports
7.9
79%
18 Ratings
8.0
80%
7 Ratings
Analytics
8.4
84%
20 Ratings
8.0
80%
8 Ratings
Survey Administration & Security
8.8
AskNicely
88%
10.0
GetFeedback
100%
GetFeedback ranks higher in 2/2 features
GetFeedback ranks higher in 2/2 features
Access controls
8.9
89%
18 Ratings
10.0
100%
7 Ratings
Compliance
8.7
87%
15 Ratings
10.0
100%
7 Ratings
Survey Distribution
8.4
AskNicely
84%
8.0
GetFeedback
80%
AskNicely ranks higher in 1/2 features
AskNicely ranks higher in 1/2 features
Vendor-offered crowdsourcing
8.1
81%
5 Ratings
9.0
90%
1 Rating
Respondent restrictions
8.6
86%
13 Ratings
7.0
70%
5 Ratings
Attribute Ratings
- GetFeedback is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
AskNicely
89%
26 Ratings
10.0
GetFeedback
100%
9 Ratings
Likelihood to Renew
AskNicely
N/A
0 Ratings
10.0
GetFeedback
100%
2 Ratings
Usability
AskNicely
N/A
0 Ratings
10.0
GetFeedback
100%
1 Rating
Support Rating
AskNicely
N/A
0 Ratings
10.0
GetFeedback
100%
3 Ratings
Likelihood to Recommend
AskNicely
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Product Manager
Spotlight ReportingComputer Software, 11-50 employees
GetFeedback
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Platform Technical Architect
Zen InternetTelecommunications, 201-500 employees
Pros
AskNicely
- NPS Surveys - Easy to access and use and branded for our company.
- Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
- Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Director of Customer Success
Imprev, Inc.Computer Software, 11-50 employees
GetFeedback
- Embed survey responses into an email to allow for easier data capture from customers.
- Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
- Very customizable look and feel of the survey to stay on corporate brand.
- Intuitive user interface.
Senior Analyst, Renewals and Customer Success Operations
Okta, Inc.Computer Software, 1001-5000 employees
Cons
AskNicely
- Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
- I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
- More, not fewer plan options
CEO (Chief Experience Officer), ASBC
LTC Customer Experience ConsultingNon-Profit Organization Management, 51-200 employees
GetFeedback
- The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
- I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
- The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
Marketing Manager
Soilworks, LLC - Soil Stabilization & Dust ControlEnvironmental Services, 11-50 employees
Pricing Details
AskNicely
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—GetFeedback
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$20 per month
Likelihood to Renew
AskNicely
No score
No answers yet
No answers on this topic
GetFeedback
GetFeedback 10.0
Based on 2 answers
I'll keep this running forever!
Platform Technical Architect
Zen InternetTelecommunications, 201-500 employees
Usability
AskNicely
No score
No answers yet
No answers on this topic
GetFeedback
GetFeedback 10.0
Based on 1 answer
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
Platform Technical Architect
Zen InternetTelecommunications, 201-500 employees
Support Rating
AskNicely
No score
No answers yet
No answers on this topic
GetFeedback
GetFeedback 10.0
Based on 3 answers
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Marketing Manager
Soilworks, LLC - Soil Stabilization & Dust ControlEnvironmental Services, 11-50 employees
Alternatives Considered
AskNicely
We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Manager, Customer Advocacy
MagViewInformation Technology and Services, 51-200 employees
GetFeedback
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
Director of Recruitment and Analytics
Taylor UniversityHigher Education, 201-500 employees
Return on Investment
AskNicely
- Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
- Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
- Ask Nicely is a great way to follow up with all customers who have not had a good experience

Verified User
Representative in Customer Service
Design Company, 11-50 employeesGetFeedback
- Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?

Verified User
Contributor in Marketing
Higher Education Company, 1001-5000 employees