What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
302 Ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Hotjar

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
302 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.2

    AskNicely

    82%

    Hotjar

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Survey templates

    8.5
    85%
    26 Ratings
    N/A
    0 Ratings

    Themes

    7.9
    79%
    21 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.3
    83%
    24 Ratings
    N/A
    0 Ratings

    Survey Content

    8.7

    AskNicely

    87%

    Hotjar

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Changes to live survey

    8.8
    88%
    19 Ratings
    N/A
    0 Ratings

    Question design help

    8.7
    87%
    21 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.5
    85%
    14 Ratings
    N/A
    0 Ratings

    Survey Logic

    7.9

    AskNicely

    79%

    Hotjar

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 1/1 features

    Survey logic flexibility

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.4

    AskNicely

    84%

    Hotjar

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 5/5 features

    Response tracking

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Data export

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Standard reports

    8.3
    83%
    23 Ratings
    N/A
    0 Ratings

    Custom reports

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Analytics

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.8

    AskNicely

    88%

    Hotjar

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Access controls

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Compliance

    8.7
    87%
    15 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    AskNicely

    84%

    Hotjar

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • AskNicely is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    AskNicely

    89%
    26 Ratings
    8.8

    Hotjar

    88%
    104 Ratings

    Likelihood to Renew

    AskNicely

    N/A
    0 Ratings
    5.1

    Hotjar

    51%
    2 Ratings

    Usability

    AskNicely

    N/A
    0 Ratings
    9.6

    Hotjar

    96%
    6 Ratings

    Support Rating

    AskNicely

    N/A
    0 Ratings
    9.6

    Hotjar

    96%
    4 Ratings

    Likelihood to Recommend

    AskNicely

    AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
    Nikhil George | TrustRadius Reviewer

    Hotjar

    Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
    Alice Wang | TrustRadius Reviewer

    Pros

    AskNicely

    • NPS Surveys - Easy to access and use and branded for our company.
    • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
    • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
    Joel DeWitt | TrustRadius Reviewer

    Hotjar

    • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
    • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
    • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
    • Hotjar has a poll function, so you can have polls on your website.
    Sarah O'Donnell | TrustRadius Reviewer

    Cons

    AskNicely

    • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
    • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
    • More, not fewer plan options
    Jim Ford | TrustRadius Reviewer

    Hotjar

    • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
    • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
    • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
    Zach Ettelman | TrustRadius Reviewer

    Pricing Details

    AskNicely

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    AskNicely Editions & Modules

    Additional Pricing Details

    Hotjar

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 2k pageviews/per day

    Hotjar Editions & Modules

    Edition
    Basic$01
    Plus39.002
    Business$993
    1. 2k pageviews/per day
    2. 10k pageviews per day/per month
    3. 20k pageviews per day/per month
    Additional Pricing Details

    Likelihood to Renew

    AskNicely

    No score
    No answers yet
    No answers on this topic

    Hotjar

    Hotjar 5.1
    Based on 2 answers
    Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
    Patrick Eng | TrustRadius Reviewer

    Usability

    AskNicely

    No score
    No answers yet
    No answers on this topic

    Hotjar

    Hotjar 9.6
    Based on 6 answers
    So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
    Halima Satheya | TrustRadius Reviewer

    Support Rating

    AskNicely

    No score
    No answers yet
    No answers on this topic

    Hotjar

    Hotjar 9.6
    Based on 4 answers
    Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
    Zach Ettelman | TrustRadius Reviewer

    Alternatives Considered

    AskNicely

    We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
    Art Taylor | TrustRadius Reviewer

    Hotjar

    HotJar was selected for a few reasons:
    • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
    • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
    • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    AskNicely

    • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
    • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
    • Ask Nicely is a great way to follow up with all customers who have not had a good experience
    Anonymous | TrustRadius Reviewer

    Hotjar

    • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
    • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
    Santiago Valdés | TrustRadius Reviewer

    Add comparison