What users are saying about

AskNicely

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
46 Ratings

Hotjar

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
115 Ratings

AskNicely

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Hotjar

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

Hotjar

HotJar is well suited for our UX team in trying to get as much data as possible to validate our decisions decisions. Specifically, we have a interaction component that is focused on showing and hiding metadata of a given item on the screen. We had many conflicting ideas within our team of the best way to show/hide this data. We implemented one of our ideas that we thought would be the best to test out in the wild. HotJar has provided very specific data about how our users are interacting with that interaction component, and we can now iterate on making updates that are in direct response to what we are seeing through HotJarData.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Hotjar
Survey templates
AskNicely
8.6
Hotjar
Themes
AskNicely
7.8
Hotjar
Custom logo/branding
AskNicely
8.3
Hotjar

Survey Content

AskNicely
8.7
Hotjar
Changes to live survey
AskNicely
8.9
Hotjar
Question design help
AskNicely
8.7
Hotjar
Multiple question types
AskNicely
8.4
Hotjar

Survey Logic

AskNicely
7.9
Hotjar
Survey logic flexibility
AskNicely
7.9
Hotjar

Survey Reporting & Analytics

AskNicely
8.4
Hotjar
Response tracking
AskNicely
8.9
Hotjar
Data export
AskNicely
8.6
Hotjar
Standard reports
AskNicely
8.4
Hotjar
Custom reports
AskNicely
7.8
Hotjar
Analytics
AskNicely
8.5
Hotjar

Survey Administration & Security

AskNicely
8.8
Hotjar
Access controls
AskNicely
8.9
Hotjar
Compliance
AskNicely
8.7
Hotjar

Survey Distribution

AskNicely
8.3
Hotjar
Vendor-offered crowdsourcing
AskNicely
8.2
Hotjar
Respondent restrictions
AskNicely
8.5
Hotjar

Pros

  • Simple to use, giving us the ability to tailor the questions around our company's focusing points.
  • Once it's all set up, it's all automatic, sending out feedback forms to 10 different customers on a daily basis.
  • If we receive either great or not so good feedback, a personalized email is sent out to our clients, which saves us so much time and allows us to properly take a look at issues at hand.
Gavin Bratty profile photo
  • Heat maps - the ability to see where users not only click but the areas they hover their mouse are great insights on the design and offers of the website.
  • Video recordings - amazing tool to watch an anonymous user on your site. Real use user testing by just having your site online.
  • Easy setup - Hotjar setup couldn't be simpler. Recently they made it even better too. You used to have to add the code to your website, then view your homepage, and THEN verify. Now you just add it to your website and click verify. Turning on and setting up any of the tools are super easy too once the Hotjar code is active on a site.
No photo available

Cons

  • Hard to complain about the service, but the only thing I'd like to be able to do *better* is collect and digest NPS on an account level vs. user level!
Jacob Pitcher profile photo
  • It would be really interesting to see Hotjar interact with other analytic software so they have the ability to gather further data the software currently lacks. For example, having Hotjar integrate with HubSpot so pages you're editing have the heat maps generated within the page performance.
  • It would be nice if there was an easy way to see heat maps or mouse movement behaviors of popups. As the only real way you can view dynamic events like this is through the session feedback.
  • Would really love to see Hotjar incorporate A/B testing and some analytics along with it, I think that would really help give people the ability to get a more robust understanding of what works best on their websites for users in combination with the tools Hotjar already has.
Christine Austin profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Hotjar5.1
Based on 2 answers
For what it costs (at least as of now!) it's too good a bargain to pass up as long as you are dedicated to using Hotjar even infrequently for finding opportunities for improvement on your site.
No photo available

Usability

No score
No answers yet
No answers on this topic
Hotjar7.0
Based on 2 answers
It has never taken me more than a few seconds to figure out how to do what I want to do. I hope the Hotjar team remains committed to keeping the software intuitive to use as they continue to add more capabilities!
No photo available

Alternatives Considered

We previously used a consulting company to survey a batch of customers which meant we had an influx of feedback to deal with and work through at one point in time rather than an on-going, steady stream of feedback.
Nick Lampp profile photo
I prefer Hotjar to the competition for two reasons.1) Hotjar combines all of the most useful tools for gathering qualitative and behavioral data from users and visitors into a single tool.2) Hotjar has achieved a balance of functionality to usability that is almost ideally suited to my needs. Other, more specialized, tools have more features, but they are more difficult to use for that very reason.
Paul Klipp profile photo

Return on Investment

  • We are still somewhat in the early stages but it is giving us a better idea of at risk customers.
Colin Daly profile photo
  • Easy to configure
  • Lots of statistics
  • Heatmaps and recordings
Mirzet Kadric profile photo

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AskNicely Editions & Modules
AskNicely
Additional Pricing Details

Hotjar

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Hotjar Editions & Modules
Hotjar
Edition
Basic
$01
Pro
$292
Business
$893
1. 2k pageviews per day
2. per month; 10k pageviews per day
3. per month; 20k pageviews per day
Additional Pricing Details