What users are saying about
53 Ratings
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

IgniteFeedback

It's an "alright" service if you are looking for a basic level service without much capability to "drill down" into deeper details or hope for multiple integrations with a tech stack you are currently using. One big issue is the data is limited on a window of storage, the results are usually gone after a certain amount of time but if you want to come back to it, you must save it off the server.
Chase Zhang | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
IgniteFeedback
5.0
Survey templates
AskNicely
8.5
IgniteFeedback
5.0
Themes
AskNicely
7.9
IgniteFeedback
5.0
Custom logo/branding
AskNicely
8.3
IgniteFeedback
5.0

Survey Content

AskNicely
8.7
IgniteFeedback
5.0
Changes to live survey
AskNicely
8.8
IgniteFeedback
5.0
Question design help
AskNicely
8.7
IgniteFeedback
5.0
Multiple question types
AskNicely
8.5
IgniteFeedback
5.0

Survey Logic

AskNicely
7.9
IgniteFeedback
5.0
Survey logic flexibility
AskNicely
7.9
IgniteFeedback
5.0

Survey Reporting & Analytics

AskNicely
8.4
IgniteFeedback
5.0
Response tracking
AskNicely
8.9
IgniteFeedback
5.0
Data export
AskNicely
8.5
IgniteFeedback
5.0
Standard reports
AskNicely
8.3
IgniteFeedback
5.0
Custom reports
AskNicely
7.9
IgniteFeedback
5.0
Analytics
AskNicely
8.4
IgniteFeedback
5.0

Survey Administration & Security

AskNicely
8.8
IgniteFeedback
5.0
Access controls
AskNicely
8.9
IgniteFeedback
5.0
Compliance
AskNicely
8.7
IgniteFeedback
5.0

Survey Distribution

AskNicely
8.4
IgniteFeedback
5.0
Vendor-offered crowdsourcing
AskNicely
8.1
IgniteFeedback
5.0
Respondent restrictions
AskNicely
8.6
IgniteFeedback
5.0

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

IgniteFeedback

  • Easy to use
  • Decent priced
  • Goos customer service
Chase Zhang | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

IgniteFeedback

  • Better capabilities
  • Beter Integration
  • Better data tracking
Chase Zhang | TrustRadius Reviewer

Usability

AskNicely

No score
No answers yet
No answers on this topic

IgniteFeedback

IgniteFeedback 5.0
Based on 1 answer
It does what you need it to do, but nothing more. I would use it if you are mainly looking for a simple and easy to use service where data and be read easily and quickly. The problem is, when there are questions from other stakeholders, the person who conducted the survey is unable to answer more in-depth questions.
Chase Zhang | TrustRadius Reviewer

Support Rating

AskNicely

No score
No answers yet
No answers on this topic

IgniteFeedback

IgniteFeedback 5.0
Based on 1 answer
It's okay, nothing too special, and no wow factor. The price is in line with its competition and slightly below us; we were quoted two prices when I mentioned we would potentially keep the current service we were using, and the sales rep lowered the price. It seems they will want your initial business and hope you stay.
Chase Zhang | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

IgniteFeedback

This is on par with the competitors at its price, from what our company was quoted and invoiced. The problem is sharing about different tech integrations, you can simply upload results into your CRM for others to look at. Everyone has to keep coming back to the person who conducted the survey to get feedback every time.
Chase Zhang | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

IgniteFeedback

  • Positive: decent price for capabilities.
  • Positive: customer service.
  • Negative: can't really do much beyond basics.
Chase Zhang | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IgniteFeedback

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AskNicely
8.9
IgniteFeedback
4.0

Usability

AskNicely
IgniteFeedback
5.0

Support Rating

AskNicely
IgniteFeedback
5.0

Add comparison