What users are saying about

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings

InMoment

2 Ratings

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

InMoment

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

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Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

InMoment

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
InMoment
10.0
Survey templates
AskNicely
8.6
InMoment
10.0
Themes
AskNicely
7.8
InMoment
10.0
Custom logo/branding
AskNicely
8.3
InMoment
10.0

Survey Content

AskNicely
8.7
InMoment
10.0
Changes to live survey
AskNicely
8.9
InMoment
10.0
Question design help
AskNicely
8.7
InMoment
10.0
Multiple question types
AskNicely
8.4
InMoment
10.0

Survey Logic

AskNicely
7.9
InMoment
10.0
Survey logic flexibility
AskNicely
7.9
InMoment
10.0

Survey Reporting & Analytics

AskNicely
8.4
InMoment
10.0
Response tracking
AskNicely
8.9
InMoment
10.0
Data export
AskNicely
8.6
InMoment
10.0
Standard reports
AskNicely
8.4
InMoment
10.0
Custom reports
AskNicely
7.8
InMoment
10.0
Analytics
AskNicely
8.5
InMoment
10.0

Survey Administration & Security

AskNicely
8.8
InMoment
10.0
Access controls
AskNicely
8.9
InMoment
10.0
Compliance
AskNicely
8.7
InMoment
10.0

Survey Distribution

AskNicely
8.3
InMoment
10.0
Vendor-offered crowdsourcing
AskNicely
8.2
InMoment
10.0
Respondent restrictions
AskNicely
8.5
InMoment
10.0

Pros

  • Nice clean user interface - simple and clear survey for users that allows us to get responses quickly.
  • Ability to respond to feedback direct from AskNicely. This gives us visibility that feedback has been responded to.
  • Slack integration means feedback can be instantly shared with the company.
  • Mobile app.
Nikhil George profile photo
  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
No photo available

Cons

  • Can't customise the NPS scoring. AskNicely uses the traditional NPS scoring. If you wanted to change the scoring, it currently isn't possible.
Nikhil George profile photo
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
No photo available

Alternatives Considered

We previously used a consulting company to survey a batch of customers which meant we had an influx of feedback to deal with and work through at one point in time rather than an on-going, steady stream of feedback.
Nick Lampp profile photo
No answers on this topic

Return on Investment

  • Collecting NPS results through AskNicely has allowed our team to focus on certain areas of product development, direct Customer Success initiatives, and begin leveraging Customer Advocacy.
Jacob Pitcher profile photo
  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
No photo available

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

InMoment

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details