What users are saying about

AskNicely

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
46 Ratings
2 Ratings

AskNicely

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

AskNicely

I really believe that every company, business, and organization needs some aggregator for NPS scores. Feedback is so critical in the direction of a company, especially in the tight-knit healthcare IT community. The more we know about our strengths and weaknesses, the better suited we will be to keep our current client base happy, while resolving issues that are affecting our detractors. That direction will guide the product, leading to an increase in sales; it's a no-brainer. The question is, what solution do we opt for? The paper-and-pen method (Excel) was not sustainable. Online documents are only really viable for the first few weeks. Having a user-friendly and easily maintainable solution like AskNicely is the key. The interface is simplicity itself, and the results were very surprising (in a good way). I would very strongly recommend this for software companies, but really any group that needs to monitor feedback could benefit from this service. The larger the group, the better suited it would be. I would only say this is not an applicable solution for very small companies with a very local client base (but, even then, I could make the argument).
Art Taylor profile photo

InMoment

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
InMoment
10.0
Survey templates
AskNicely
8.6
InMoment
10.0
Themes
AskNicely
7.8
InMoment
10.0
Custom logo/branding
AskNicely
8.3
InMoment
10.0

Survey Content

AskNicely
8.7
InMoment
10.0
Changes to live survey
AskNicely
8.9
InMoment
10.0
Question design help
AskNicely
8.7
InMoment
10.0
Multiple question types
AskNicely
8.4
InMoment
10.0

Survey Logic

AskNicely
7.9
InMoment
10.0
Survey logic flexibility
AskNicely
7.9
InMoment
10.0

Survey Reporting & Analytics

AskNicely
8.4
InMoment
10.0
Response tracking
AskNicely
8.9
InMoment
10.0
Data export
AskNicely
8.6
InMoment
10.0
Standard reports
AskNicely
8.4
InMoment
10.0
Custom reports
AskNicely
7.8
InMoment
10.0
Analytics
AskNicely
8.5
InMoment
10.0

Survey Administration & Security

AskNicely
8.8
InMoment
10.0
Access controls
AskNicely
8.9
InMoment
10.0
Compliance
AskNicely
8.7
InMoment
10.0

Survey Distribution

AskNicely
8.3
InMoment
10.0
Vendor-offered crowdsourcing
AskNicely
8.2
InMoment
10.0
Respondent restrictions
AskNicely
8.5
InMoment
10.0

Pros

  • AskNicely is very easy to set up and configure. Uploading the contacts was a breeze, and the import went smoothly.
  • Results are clearly and logically displayed for rapid engagement.
  • We reached more users in just one day than we did in one week previously with three people calling daily. And this was just with the trial version, which limited us to only 50 surveys a day!
  • Their customer service was stellar. I never had to wait long for a response from our representative (Nick). He was quick with solid answers as well.
  • The graphical interface is very streamlined and user-friendly. It made an impact with our management team for sure.
Art Taylor profile photo
  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
No photo available

Cons

  • There are a couple of different places where various settings can be found which can make it difficult to find something but this is a minor issue.
Nick Lampp profile photo
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
No photo available

Alternatives Considered

Ease of use
Luke Fuller profile photo
No answers on this topic

Return on Investment

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
No photo available
  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
No photo available

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

InMoment

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details