What users are saying about
51 Ratings
16 Ratings
51 Ratings
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Score 9.2 out of 100
16 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

Inquisium

The capability of Cvent is extraordinary. It can be used for a variety of purposes such as surveys, questionnaires, testing (with scoring capability), net promoter and the list goes on and on. We have found the ability to import questions data, create and design surveys, accomplish reporting all to be intuitive and easy with minimal requirements of having any previous survey creation experience. Typically with only three 1 Hour blocks of training, you can get an individual or team setup and administering their own surveys and reports. Because of the broad capabilities within Cvent, I cannot think of any scenario or situation that the technology would not be appropriate. One crucial point about Cvent is that many companies we survey do not allow their employees to be surveyed from other tools. Cvent, however is approved and accepted allowing us to reach a broader audience in obtaining the valuable feedback that we need in order for us to assure a high level of customer satisfaction.
James Emmer | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Inquisium
6.8
Survey templates
AskNicely
8.5
Inquisium
7.5
Themes
AskNicely
7.9
Inquisium
6.5
Custom logo/branding
AskNicely
8.3
Inquisium
6.5

Survey Content

AskNicely
8.7
Inquisium
9.3
Changes to live survey
AskNicely
8.8
Inquisium
9.5
Question design help
AskNicely
8.7
Inquisium
9.3
Multiple question types
AskNicely
8.5
Inquisium
9.0

Survey Logic

AskNicely
7.9
Inquisium
7.2
Survey logic flexibility
AskNicely
7.9
Inquisium
7.2

Survey Reporting & Analytics

AskNicely
8.4
Inquisium
7.0
Response tracking
AskNicely
8.9
Inquisium
7.5
Data export
AskNicely
8.5
Inquisium
7.7
Standard reports
AskNicely
8.3
Inquisium
8.0
Custom reports
AskNicely
7.9
Inquisium
6.0
Analytics
AskNicely
8.4
Inquisium
6.0

Survey Administration & Security

AskNicely
8.8
Inquisium
8.0
Access controls
AskNicely
8.9
Inquisium
8.2
Compliance
AskNicely
8.7
Inquisium
7.7

Survey Distribution

AskNicely
8.4
Inquisium
7.7
Vendor-offered crowdsourcing
AskNicely
8.1
Inquisium
Respondent restrictions
AskNicely
8.6
Inquisium
7.7

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

Inquisium

  • Survey Emails
  • Surveys are easy to build
  • Surveys look good even from the templates
  • Surveys are easy to report on
  • Surveys are easy to preview
  • The diversity of questions is great
  • Page break feature is intuitive
Moises Lopez | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

Inquisium

  • The design portion for the look and feel of the site is not as navigable or customizable as would be ideal.
  • Needs more levels of subquestions. Currently can only do 1, or if you're crafty with logic 2.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AskNicely

No score
No answers yet
No answers on this topic

Inquisium

Inquisium 9.0
Based on 5 answers
Fortunately, the more integrated we become with Cvent, the easier it's going to get. As we've grown as an organization, we've also been able to launch additional events much easier with Cvent. My CEO wasn't too pleased with the addition of Cvent at first, but I definitely stuck up for our decision and it has paid off since
Eddie Patzsch | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

Inquisium

Compared to SurveyMonkey, Cvent is a far more robust tool. There are many more options for survey logic, the email platform is superior, and even the templates are more plentiful and professional. When comparing to Qualtrics (and keep in mind, I have only used Qualtrics a limited amount), I feel that Cvent is just a more intuitive and user-friendly survey tool. The user interface is extremely simple, yet has so much complexity behind it. Despite the complexity, nearly all of the features are labeled clearly and are as straightforward as possible
Perry Bern | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

Inquisium

  • As we use CVENT as custom Case Management System, it allows us to have timely reporting and, thus, be able to provide more efficient customer support based on analysis of data and correction of any gaps that we may have.
Stepan Vtorykh | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Inquisium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AskNicely
8.9
Inquisium
8.0

Likelihood to Renew

AskNicely
Inquisium
9.0

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