What users are saying about
53 Ratings
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Top Rated
597 Ratings
53 Ratings
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Score 9 out of 100

NICE CXone (formerly NICE inContact)

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Top Rated
597 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

[NICE CXone (formerly NICE inContact)] has always been a huge help in terms of being able to prepare myself for who I am going to be receiving a call from. There is a feature that notifies you about what kind of customer is calling before you receive the call so it helps me mentally prepare myself for the kind of scenario that is going to be brought to my attention.
Edward Oberlton | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
NICE CXone (formerly NICE inContact)
Survey templates
AskNicely
8.5
NICE CXone (formerly NICE inContact)
Themes
AskNicely
7.9
NICE CXone (formerly NICE inContact)
Custom logo/branding
AskNicely
8.3
NICE CXone (formerly NICE inContact)

Survey Content

AskNicely
8.7
NICE CXone (formerly NICE inContact)
Changes to live survey
AskNicely
8.8
NICE CXone (formerly NICE inContact)
Question design help
AskNicely
8.7
NICE CXone (formerly NICE inContact)
Multiple question types
AskNicely
8.5
NICE CXone (formerly NICE inContact)

Survey Logic

AskNicely
7.9
NICE CXone (formerly NICE inContact)
Survey logic flexibility
AskNicely
7.9
NICE CXone (formerly NICE inContact)

Survey Reporting & Analytics

AskNicely
8.4
NICE CXone (formerly NICE inContact)
Response tracking
AskNicely
8.9
NICE CXone (formerly NICE inContact)
Data export
AskNicely
8.5
NICE CXone (formerly NICE inContact)
Standard reports
AskNicely
8.3
NICE CXone (formerly NICE inContact)
Custom reports
AskNicely
7.9
NICE CXone (formerly NICE inContact)
Analytics
AskNicely
8.4
NICE CXone (formerly NICE inContact)

Survey Administration & Security

AskNicely
8.8
NICE CXone (formerly NICE inContact)
Access controls
AskNicely
8.9
NICE CXone (formerly NICE inContact)
Compliance
AskNicely
8.7
NICE CXone (formerly NICE inContact)

Survey Distribution

AskNicely
8.4
NICE CXone (formerly NICE inContact)
Vendor-offered crowdsourcing
AskNicely
8.1
NICE CXone (formerly NICE inContact)
Respondent restrictions
AskNicely
8.6
NICE CXone (formerly NICE inContact)

Contact Center Software

AskNicely
NICE CXone (formerly NICE inContact)
8.1
Agent dashboard
AskNicely
NICE CXone (formerly NICE inContact)
8.3
Validate callers
AskNicely
NICE CXone (formerly NICE inContact)
8.3
Outbound response
AskNicely
NICE CXone (formerly NICE inContact)
8.2
Call forwarding
AskNicely
NICE CXone (formerly NICE inContact)
8.4
Click-to-call (CTC)
AskNicely
NICE CXone (formerly NICE inContact)
8.5
Warm transfer
AskNicely
NICE CXone (formerly NICE inContact)
8.5
Predictive dialing
AskNicely
NICE CXone (formerly NICE inContact)
7.4
Interactive voice response
AskNicely
NICE CXone (formerly NICE inContact)
8.0
REST APIs
AskNicely
NICE CXone (formerly NICE inContact)
7.8
Call scripts
AskNicely
NICE CXone (formerly NICE inContact)
8.0
Call tracking
AskNicely
NICE CXone (formerly NICE inContact)
8.3
Multichannel integration
AskNicely
NICE CXone (formerly NICE inContact)
7.9
CRM software integration
AskNicely
NICE CXone (formerly NICE inContact)
7.9

Workforce Optimization (WFO)

AskNicely
NICE CXone (formerly NICE inContact)
8.3
Inbound call routing
AskNicely
NICE CXone (formerly NICE inContact)
8.5
Omnichannel inbound routing
AskNicely
NICE CXone (formerly NICE inContact)
8.3
Recording
AskNicely
NICE CXone (formerly NICE inContact)
8.5
Quality management
AskNicely
NICE CXone (formerly NICE inContact)
8.5
Call analytics
AskNicely
NICE CXone (formerly NICE inContact)
8.4
Historical reporting
AskNicely
NICE CXone (formerly NICE inContact)
8.3
Live reporting
AskNicely
NICE CXone (formerly NICE inContact)
8.4
Customer surveys
AskNicely
NICE CXone (formerly NICE inContact)
7.9
Customer interaction analytics
AskNicely
NICE CXone (formerly NICE inContact)
8.0

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • The quality of the calls are great, i rarely have to report any type of call issues
  • The admin portal is very organized and it makes it easier to find information about users and stations
  • The prebuilt reports that it has are very useful when it comes to assisting users in regards to finding information
Jose Turcios | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • When making a manual outbound it would be nice to be able to enter the number and just hit "enter" instead of having to hover with the mouse, wait for the dialing prompt to appear then click it.
  • It would be nice if NICE CXone didn't send you a new call while you're entering a manual outbound number.
  • When scheduling a callback, NICE CXone will kick you out of that record/callback schedule screen before you can complete scheduling if a call comes in while scheduling the call.
  • When scheduling a call, it would be nice to just enter the time instead of having to click on the hour then enter it, click on the minutes, and hope that you click on the right spot. If you don't click on the right spot, you'll have to get super close to the screen to hit the right spot to enter the minutes.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.6
Based on 15 answers
I will highly use inContact Cxone even if I am at a different company because, as I mentioned before, inContact makes it easy to manage, view reports, modify skills, and multitask. Also, it does not freeze, it is easy to resolve any issue, and easy to log in.
Anonymous | TrustRadius Reviewer

Usability

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.5
Based on 365 answers
NICE [CXone (formerly NICE inContact)] is a great and safe tool for the entire company, but it still needs some adjustments like not needing to put the country code before every call, but putting everything together, NICE [CXone] surpassed expectations.
Ana Gomes | TrustRadius Reviewer

Reliability and Availability

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.2
Based on 4 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Anonymous | TrustRadius Reviewer

Performance

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.0
Based on 4 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
Anonymous | TrustRadius Reviewer

Support Rating

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.0
Based on 3 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
Anonymous | TrustRadius Reviewer

Online Training

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.3
Based on 3 answers
good stuff available online help section
Somveer Singh | TrustRadius Reviewer

Implementation Rating

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.2
Based on 7 answers
It took a while for the implementation but in our company was all good because we got the best people to handle the implementation. They were able to handle any questions or issues that users asked regarding the new tasks. At the moment, we are all good with this software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Scalability

AskNicely

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.7
Based on 4 answers
The scalability is awesome because of the multiple uses it is able at performing for users. A large organization with several user can use this product in the same fashion that a smaller organization could. I believe the larger organization would see more benefits because of the users ability between communication coworkers
Anonymous | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
  • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
  • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Gordon Ng | TrustRadius Reviewer

Screenshots

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE CXone (formerly NICE inContact)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AskNicely
8.9
NICE CXone (formerly NICE inContact)
8.3

Likelihood to Renew

AskNicely
NICE CXone (formerly NICE inContact)
8.6

Usability

AskNicely
NICE CXone (formerly NICE inContact)
8.5

Reliability and Availability

AskNicely
NICE CXone (formerly NICE inContact)
7.2

Performance

AskNicely
NICE CXone (formerly NICE inContact)
8.0

Support Rating

AskNicely
NICE CXone (formerly NICE inContact)
7.4

In-Person Training

AskNicely
NICE CXone (formerly NICE inContact)
7.0

Online Training

AskNicely
NICE CXone (formerly NICE inContact)
8.3

Implementation Rating

AskNicely
NICE CXone (formerly NICE inContact)
8.2

Scalability

AskNicely
NICE CXone (formerly NICE inContact)
6.7

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