What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 54 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
- AskNicely ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Reporting & Analytics, Survey Administration & Security
- NICE Satmetrix ranks higher in 1 feature set: Survey Logic
Survey Format & Appearance
8.2
AskNicely
82%

8.0
NICE Satmetrix
80%
AskNicely ranks higher in 2/3 features
AskNicely ranks higher in 2/3 features
Survey templates
8.5
85%
26 Ratings

8.0
80%
2 Ratings
Themes
7.9
79%
21 Ratings

8.0
80%
2 Ratings
Custom logo/branding
8.3
83%
24 Ratings

8.0
80%
2 Ratings
Survey Content
8.7
AskNicely
87%

8.0
NICE Satmetrix
80%
AskNicely ranks higher in 3/3 features
AskNicely ranks higher in 3/3 features
Changes to live survey
8.8
88%
19 Ratings

8.0
80%
2 Ratings
Question design help
8.7
87%
21 Ratings

8.0
80%
2 Ratings
Multiple question types
8.5
85%
14 Ratings

8.0
80%
2 Ratings
Survey Logic
7.9
AskNicely
79%

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility
7.9
79%
19 Ratings

8.0
80%
2 Ratings
Survey Reporting & Analytics
8.4
AskNicely
84%

8.0
NICE Satmetrix
80%
AskNicely ranks higher in 4/5 features
AskNicely ranks higher in 4/5 features
Response tracking
8.9
89%
25 Ratings

8.0
80%
2 Ratings
Data export
8.5
85%
22 Ratings

8.0
80%
2 Ratings
Standard reports
8.3
83%
23 Ratings

8.0
80%
2 Ratings
Custom reports
7.9
79%
18 Ratings

8.0
80%
2 Ratings
Analytics
8.4
84%
20 Ratings

8.0
80%
2 Ratings
Survey Administration & Security
8.8
AskNicely
88%

8.0
NICE Satmetrix
80%
AskNicely ranks higher in 2/2 features
AskNicely ranks higher in 2/2 features
Access controls
8.9
89%
18 Ratings

8.0
80%
2 Ratings
Compliance
8.7
87%
15 Ratings

8.0
80%
2 Ratings
Survey Distribution
8.4
AskNicely
84%

NICE Satmetrix
Feature Set Not Supported
N/A
AskNicely ranks higher in 2/2 features
AskNicely ranks higher in 2/2 features
Vendor-offered crowdsourcing
8.1
81%
5 Ratings

N/A
0 Ratings
Respondent restrictions
8.6
86%
13 Ratings

N/A
0 Ratings
Attribute Ratings
- AskNicely is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
AskNicely
89%
26 Ratings

4.0
NICE Satmetrix
40%
7 Ratings
Likelihood to Renew
AskNicely
N/A
0 Ratings

5.1
NICE Satmetrix
51%
5 Ratings
Likelihood to Recommend
AskNicely
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Product Manager
Spotlight ReportingComputer Software, 11-50 employees
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Pros
AskNicely
- NPS Surveys - Easy to access and use and branded for our company.
- Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
- Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Director of Customer Success
Imprev, Inc.Computer Software, 11-50 employees
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Cons
AskNicely
- Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
- I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
- More, not fewer plan options
CEO (Chief Experience Officer), ASBC
LTC Customer Experience ConsultingNon-Profit Organization Management, 51-200 employees
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Pricing Details
AskNicely
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
AskNicely
No score
No answers yet
No answers on this topic
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesAlternatives Considered
AskNicely
We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Manager, Customer Advocacy
MagViewInformation Technology and Services, 51-200 employees
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesReturn on Investment
AskNicely
- Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
- Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
- Ask Nicely is a great way to follow up with all customers who have not had a good experience

Verified User
Representative in Customer Service
Design Company, 11-50 employeesNICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees