What users are saying about
53 Ratings
15 Ratings
53 Ratings
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Score 9 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
NICE Satmetrix
8.0
Survey templates
AskNicely
8.5
NICE Satmetrix
8.0
Themes
AskNicely
7.9
NICE Satmetrix
8.0
Custom logo/branding
AskNicely
8.3
NICE Satmetrix
8.0

Survey Content

AskNicely
8.7
NICE Satmetrix
8.0
Changes to live survey
AskNicely
8.8
NICE Satmetrix
8.0
Question design help
AskNicely
8.7
NICE Satmetrix
8.0
Multiple question types
AskNicely
8.5
NICE Satmetrix
8.0

Survey Logic

AskNicely
7.9
NICE Satmetrix
8.0
Survey logic flexibility
AskNicely
7.9
NICE Satmetrix
8.0

Survey Reporting & Analytics

AskNicely
8.4
NICE Satmetrix
8.0
Response tracking
AskNicely
8.9
NICE Satmetrix
8.0
Data export
AskNicely
8.5
NICE Satmetrix
8.0
Standard reports
AskNicely
8.3
NICE Satmetrix
8.0
Custom reports
AskNicely
7.9
NICE Satmetrix
8.0
Analytics
AskNicely
8.4
NICE Satmetrix
8.0

Survey Administration & Security

AskNicely
8.8
NICE Satmetrix
8.0
Access controls
AskNicely
8.9
NICE Satmetrix
8.0
Compliance
AskNicely
8.7
NICE Satmetrix
8.0

Survey Distribution

AskNicely
8.4
NICE Satmetrix
Vendor-offered crowdsourcing
AskNicely
8.1
NICE Satmetrix
Respondent restrictions
AskNicely
8.6
NICE Satmetrix

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Likelihood to Renew

AskNicely

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AskNicely
8.9
NICE Satmetrix
4.0

Likelihood to Renew

AskNicely
NICE Satmetrix
5.1

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