AskNicely vs Pendo.io

• AskNicely is very easy to set up and configure. Uploading the contacts was a breeze, and the import went smoothly.
• Results are clearly and logically displayed for rapid engagement.
• We reached more users in just one day than we did in one week previously with three people calling daily. And this was just with the trial version, which limited us to only 50 surveys a day!
• Their customer service was stellar. I never had to wait long for a response from our representative (Nick). He was quick with solid answers as well.
• The graphical interface is very streamlined and user-friendly. It made an impact with our management team for sure.

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• Pendo makes it easy to quickly create in-app guides and messaging, without a great deal of technical knowledge necessary
• When we decided to start tracking NPS, Pendo was our obvious choice and made the whole process quite simple
• The segmentation options make it trivial to target very specific subsets of users, for anything from usage tracking to survey responses

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• Hard to complain about the service, but the only thing I'd like to be able to do *better* is collect and digest NPS on an account level vs. user level!

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• A lot of the UI still feels like it could be polished -- there's no separate menu to edit/create a segment without first opening a report for example. Most of it is very intuitive but decisions such as the above can be frustrating.
• There are certain fields that can't be used in reports but are available in other parts of the app. For instance, a visitor report can't use the date of response for an NPS survey as a field, so it can't be pushed externally. However, this information is plainly available in the NPS panel. Making additional fields available for use in reports would be a major step forward.
• There still seems to be hiccups with the Salesforce Visitor and Account integrations. Fields don't sync sometimes, or need to be selected multiple times before the field actually displays under the account or visitor.

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• Overall it's a really positive thing, our customers love the chance to rate us.
• The team is motivated to keep their score high.
• It allows us to demonstrate to the business that the team is doing a great job !

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• We've gone from blind to being able to see. We don't have to depend on gut decisions.
• Several often-repeated myths about how our users interact with our system have been debunked.

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