What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 54 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.6 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- AskNicely ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution
Survey Format & Appearance
8.2
AskNicely
82%

3.3
ProProfs Survey Maker
33%
AskNicely ranks higher in 3/3 features
AskNicely ranks higher in 3/3 features
Survey templates
8.5
85%
26 Ratings

4.0
40%
1 Rating
Themes
7.9
79%
21 Ratings

2.0
20%
1 Rating
Custom logo/branding
8.3
83%
24 Ratings

4.0
40%
1 Rating
Survey Content
8.7
AskNicely
87%

4.5
ProProfs Survey Maker
45%
AskNicely ranks higher in 3/3 features
AskNicely ranks higher in 3/3 features
Changes to live survey
8.8
88%
19 Ratings

3.0
30%
1 Rating
Question design help
8.7
87%
21 Ratings

N/A
0 Ratings
Multiple question types
8.5
85%
14 Ratings

6.0
60%
1 Rating
Survey Logic
7.9
AskNicely
79%

2.0
ProProfs Survey Maker
20%
AskNicely ranks higher in 1/1 features
AskNicely ranks higher in 1/1 features
Survey logic flexibility
7.9
79%
19 Ratings

2.0
20%
1 Rating
Survey Reporting & Analytics
8.4
AskNicely
84%

1.0
ProProfs Survey Maker
10%
AskNicely ranks higher in 5/5 features
AskNicely ranks higher in 5/5 features
Response tracking
8.9
89%
25 Ratings

1.0
10%
1 Rating
Data export
8.5
85%
22 Ratings

1.0
10%
1 Rating
Standard reports
8.3
83%
23 Ratings

1.0
10%
1 Rating
Custom reports
7.9
79%
18 Ratings

N/A
0 Ratings
Analytics
8.4
84%
20 Ratings

1.0
10%
1 Rating
Survey Administration & Security
8.8
AskNicely
88%

7.0
ProProfs Survey Maker
70%
AskNicely ranks higher in 2/2 features
AskNicely ranks higher in 2/2 features
Access controls
8.9
89%
18 Ratings

7.0
70%
1 Rating
Compliance
8.7
87%
15 Ratings

N/A
0 Ratings
Survey Distribution
8.4
AskNicely
84%

6.0
ProProfs Survey Maker
60%
AskNicely ranks higher in 2/2 features
AskNicely ranks higher in 2/2 features
Vendor-offered crowdsourcing
8.1
81%
5 Ratings

N/A
0 Ratings
Respondent restrictions
8.6
86%
13 Ratings

6.0
60%
1 Rating
Attribute Ratings
- AskNicely is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
AskNicely
89%
26 Ratings

1.0
ProProfs Survey Maker
10%
1 Rating
Usability
AskNicely
N/A
0 Ratings

1.0
ProProfs Survey Maker
10%
1 Rating
Support Rating
AskNicely
N/A
0 Ratings

1.0
ProProfs Survey Maker
10%
1 Rating
Likelihood to Recommend
AskNicely
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Product Manager
Spotlight ReportingComputer Software, 11-50 employees
ProProfs Survey Maker
If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 11-50 employeesPros
AskNicely
- NPS Surveys - Easy to access and use and branded for our company.
- Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
- Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Director of Customer Success
Imprev, Inc.Computer Software, 11-50 employees
ProProfs Survey Maker
- ProProfs is cheaper than its competitors.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 11-50 employeesCons
AskNicely
- Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
- I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
- More, not fewer plan options
CEO (Chief Experience Officer), ASBC
LTC Customer Experience ConsultingNon-Profit Organization Management, 51-200 employees
ProProfs Survey Maker
- [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
- I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
- We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
- Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
- The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
- Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 11-50 employeesPricing Details
AskNicely
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—AskNicely Editions & Modules
—
Additional Pricing Details
—ProProfs Survey Maker
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$7.97
ProProfs Survey Maker Editions & Modules
Edition
BASIC | $ 7.97 |
---|---|
PROFESSIONAL | $ 19.97 |
BUSINESS | $ 69.97 |
- none
Additional Pricing Details
We are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.Usability
AskNicely
No score
No answers yet
No answers on this topic
ProProfs Survey Maker
ProProfs Survey Maker 1.0
Based on 1 answer
They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 11-50 employeesSupport Rating
AskNicely
No score
No answers yet
No answers on this topic
ProProfs Survey Maker
ProProfs Survey Maker 1.0
Based on 1 answer
The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 11-50 employeesAlternatives Considered
AskNicely
We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Manager, Customer Advocacy
MagViewInformation Technology and Services, 51-200 employees
ProProfs Survey Maker
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 11-50 employeesReturn on Investment
AskNicely
- Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
- Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
- Ask Nicely is a great way to follow up with all customers who have not had a good experience

Verified User
Representative in Customer Service
Design Company, 11-50 employeesProProfs Survey Maker
- Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 11-50 employees