What users are saying about
53 Ratings
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Score 9 out of 100
2 Ratings
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Score 1.1 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

ProProfs Survey Maker

If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
ProProfs Survey Maker
3.3
Survey templates
AskNicely
8.5
ProProfs Survey Maker
4.0
Themes
AskNicely
7.9
ProProfs Survey Maker
2.0
Custom logo/branding
AskNicely
8.3
ProProfs Survey Maker
4.0

Survey Content

AskNicely
8.7
ProProfs Survey Maker
4.5
Changes to live survey
AskNicely
8.8
ProProfs Survey Maker
3.0
Question design help
AskNicely
8.7
ProProfs Survey Maker
Multiple question types
AskNicely
8.5
ProProfs Survey Maker
6.0

Survey Logic

AskNicely
7.9
ProProfs Survey Maker
2.0
Survey logic flexibility
AskNicely
7.9
ProProfs Survey Maker
2.0

Survey Reporting & Analytics

AskNicely
8.4
ProProfs Survey Maker
1.0
Response tracking
AskNicely
8.9
ProProfs Survey Maker
1.0
Data export
AskNicely
8.5
ProProfs Survey Maker
1.0
Standard reports
AskNicely
8.3
ProProfs Survey Maker
1.0
Custom reports
AskNicely
7.9
ProProfs Survey Maker
Analytics
AskNicely
8.4
ProProfs Survey Maker
1.0

Survey Administration & Security

AskNicely
8.8
ProProfs Survey Maker
7.0
Access controls
AskNicely
8.9
ProProfs Survey Maker
7.0
Compliance
AskNicely
8.7
ProProfs Survey Maker

Survey Distribution

AskNicely
8.4
ProProfs Survey Maker
6.0
Vendor-offered crowdsourcing
AskNicely
8.1
ProProfs Survey Maker
Respondent restrictions
AskNicely
8.6
ProProfs Survey Maker
6.0

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

ProProfs Survey Maker

  • ProProfs is cheaper than its competitors.
Anonymous | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

ProProfs Survey Maker

  • [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
  • I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
  • We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
  • Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
  • The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
  • Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
Anonymous | TrustRadius Reviewer

Usability

AskNicely

No score
No answers yet
No answers on this topic

ProProfs Survey Maker

ProProfs Survey Maker 1.0
Based on 1 answer
They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
Anonymous | TrustRadius Reviewer

Support Rating

AskNicely

No score
No answers yet
No answers on this topic

ProProfs Survey Maker

ProProfs Survey Maker 1.0
Based on 1 answer
The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

ProProfs Survey Maker

ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
Anonymous | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

ProProfs Survey Maker

  • Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
Anonymous | TrustRadius Reviewer

Screenshots

AskNicely

ProProfs Survey Maker

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AskNicely Editions & Modules

Additional Pricing Details

ProProfs Survey Maker

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ProProfs Survey Maker Editions & Modules

Edition
BASIC$ 7.97
PROFESSIONAL$ 19.97
BUSINESS$ 69.97
    Additional Pricing Details
    We are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.

    Rating Summary

    Likelihood to Recommend

    AskNicely
    8.9
    ProProfs Survey Maker
    1.0

    Usability

    AskNicely
    ProProfs Survey Maker
    1.0

    Support Rating

    AskNicely
    ProProfs Survey Maker
    1.0

    Add comparison