53 Ratings
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256 Ratings
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

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256 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Jason Guinn | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Survey templates
AskNicely
8.5
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Themes
AskNicely
7.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Custom logo/branding
AskNicely
8.3
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Survey Content

AskNicely
8.7
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Changes to live survey
AskNicely
8.8
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Question design help
AskNicely
8.7
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Multiple question types
AskNicely
8.5
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Survey Logic

AskNicely
7.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Survey logic flexibility
AskNicely
7.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Survey Reporting & Analytics

AskNicely
8.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Response tracking
AskNicely
8.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Data export
AskNicely
8.5
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Standard reports
AskNicely
8.3
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Custom reports
AskNicely
7.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Analytics
AskNicely
8.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Survey Administration & Security

AskNicely
8.8
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Access controls
AskNicely
8.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Compliance
AskNicely
8.7
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Survey Distribution

AskNicely
8.4
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Vendor-offered crowdsourcing
AskNicely
8.1
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Respondent restrictions
AskNicely
8.6
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
Pedro Henrique de Almeida | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
  • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
Anonymous | TrustRadius Reviewer

Usability

AskNicely

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
Based on 4 answers
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
Anonymous | TrustRadius Reviewer

Performance

AskNicely

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
Based on 10 answers
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
Anonymous | TrustRadius Reviewer

Support Rating

AskNicely

No score
No answers yet
No answers on this topic

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.6
Based on 35 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Anonymous | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AskNicely
8.9
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
8.6

Usability

AskNicely
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.4

Performance

AskNicely
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.1

Support Rating

AskNicely
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
7.6

Add comparison