What users are saying about
54 Ratings
9 Ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.2

    AskNicely

    82%

    SurveySparrow

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Survey templates

    8.5
    85%
    26 Ratings
    N/A
    0 Ratings

    Themes

    7.9
    79%
    21 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.3
    83%
    24 Ratings
    N/A
    0 Ratings

    Survey Content

    8.7

    AskNicely

    87%

    SurveySparrow

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Changes to live survey

    8.8
    88%
    19 Ratings
    N/A
    0 Ratings

    Question design help

    8.7
    87%
    21 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.5
    85%
    14 Ratings
    N/A
    0 Ratings

    Survey Logic

    7.9

    AskNicely

    79%

    SurveySparrow

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 1/1 features

    Survey logic flexibility

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.4

    AskNicely

    84%

    SurveySparrow

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 5/5 features

    Response tracking

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Data export

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Standard reports

    8.3
    83%
    23 Ratings
    N/A
    0 Ratings

    Custom reports

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Analytics

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.8

    AskNicely

    88%

    SurveySparrow

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Access controls

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Compliance

    8.7
    87%
    15 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    AskNicely

    84%

    SurveySparrow

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SurveySparrow is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    AskNicely

    89%
    26 Ratings
    10.0

    SurveySparrow

    100%
    3 Ratings

    Usability

    AskNicely

    N/A
    0 Ratings
    9.0

    SurveySparrow

    90%
    1 Rating

    Support Rating

    AskNicely

    N/A
    0 Ratings
    9.0

    SurveySparrow

    90%
    1 Rating

    Likelihood to Recommend

    AskNicely

    AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
    Nikhil George | TrustRadius Reviewer

    SurveySparrow

    Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
    rohit bagdi | TrustRadius Reviewer

    Pros

    AskNicely

    • NPS Surveys - Easy to access and use and branded for our company.
    • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
    • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
    Joel DeWitt | TrustRadius Reviewer

    SurveySparrow

    • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
    • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
    • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
    • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
    • Customer support is very responsive.
    Gary Shouldis | TrustRadius Reviewer

    Cons

    AskNicely

    • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
    • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
    • More, not fewer plan options
    Jim Ford | TrustRadius Reviewer

    SurveySparrow

    • Add custom CSS for Premium plan.
    Vitali Kosyrau | TrustRadius Reviewer

    Pricing Details

    AskNicely

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    AskNicely Editions & Modules

    Additional Pricing Details

    SurveySparrow

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $39 quarterly 500 responses per month

    SurveySparrow Editions & Modules

    Edition
    Basic$1171
    Premium$1772
    Business$5973
    Enterprise$2,0974
    CX Premium$1,4975
    CX Basic$5976
    1. quarterly 500 responses per month
    2. quarterly 2,000 responses per month
    3. quarterly 10,000 responses per month
    4. quarterly 50,000 responses per month
    5. quarterly 10,000 responses per month
    6. quarterly 1,000 responses per month
    Additional Pricing Details

    Usability

    AskNicely

    No score
    No answers yet
    No answers on this topic

    SurveySparrow

    SurveySparrow 9.0
    Based on 1 answer
    User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
    rohit bagdi | TrustRadius Reviewer

    Support Rating

    AskNicely

    No score
    No answers yet
    No answers on this topic

    SurveySparrow

    SurveySparrow 9.0
    Based on 1 answer
    The support team is just a call away and also provides email support.
    rohit bagdi | TrustRadius Reviewer

    Alternatives Considered

    AskNicely

    We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
    Art Taylor | TrustRadius Reviewer

    SurveySparrow

    We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
    Gary Shouldis | TrustRadius Reviewer

    Return on Investment

    AskNicely

    • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
    • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
    • Ask Nicely is a great way to follow up with all customers who have not had a good experience
    Anonymous | TrustRadius Reviewer

    SurveySparrow

    • Very simple and intuitive interface.
    • Easy to set-up and use - pays off quickly.
    Vitali Kosyrau | TrustRadius Reviewer

    Add comparison