What users are saying about
53 Ratings
2 Ratings
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
SurveySparrow
8.0
Survey templates
AskNicely
8.5
SurveySparrow
8.4
Themes
AskNicely
7.9
SurveySparrow
8.4
Custom logo/branding
AskNicely
8.3
SurveySparrow
7.4

Survey Content

AskNicely
8.7
SurveySparrow
9.9
Changes to live survey
AskNicely
8.8
SurveySparrow
10.0
Question design help
AskNicely
8.7
SurveySparrow
10.0
Multiple question types
AskNicely
8.5
SurveySparrow
9.7

Survey Logic

AskNicely
7.9
SurveySparrow
10.0
Survey logic flexibility
AskNicely
7.9
SurveySparrow
10.0

Survey Reporting & Analytics

AskNicely
8.4
SurveySparrow
9.3
Response tracking
AskNicely
8.9
SurveySparrow
10.0
Data export
AskNicely
8.5
SurveySparrow
9.0
Standard reports
AskNicely
8.3
SurveySparrow
9.7
Custom reports
AskNicely
7.9
SurveySparrow
8.7
Analytics
AskNicely
8.4
SurveySparrow
9.0

Survey Administration & Security

AskNicely
8.8
SurveySparrow
10.0
Access controls
AskNicely
8.9
SurveySparrow
10.0
Compliance
AskNicely
8.7
SurveySparrow
10.0

Survey Distribution

AskNicely
8.4
SurveySparrow
10.0
Vendor-offered crowdsourcing
AskNicely
8.1
SurveySparrow
10.0
Respondent restrictions
AskNicely
8.6
SurveySparrow
10.0

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AskNicely
8.9
SurveySparrow
9.7

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