What users are saying about

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings

Usabilla

2 Ratings

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Usabilla

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

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Likelihood to Recommend

AskNicely

Because I use AskNicley myself and I know how NPS works I'd never give any company a 10 - because everybody can do better but I have been impressed with AskNicley and the results that we have had.
Craig Kelly profile photo

Usabilla

Usabilla is great for a site that gets a lot of traffic. Very few people submit feedback when asked (passive and active), so before getting this tool, be sure to measure site traffic and decide if this tool is worth the investment. I would recommend this tool for any site that is ecommerce, simply for a post-purchase survey as soon as a purchase is complete (rather than waiting to send an email).
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Usabilla
8.7
Survey templates
AskNicely
8.6
Usabilla
9.0
Themes
AskNicely
7.8
Usabilla
8.0
Custom logo/branding
AskNicely
8.3
Usabilla
9.0

Survey Content

AskNicely
8.7
Usabilla
7.0
Changes to live survey
AskNicely
8.9
Usabilla
9.0
Question design help
AskNicely
8.7
Usabilla
6.0
Multiple question types
AskNicely
8.4
Usabilla
6.0

Survey Logic

AskNicely
7.9
Usabilla
5.0
Survey logic flexibility
AskNicely
7.9
Usabilla
5.0

Survey Reporting & Analytics

AskNicely
8.4
Usabilla
9.5
Response tracking
AskNicely
8.9
Usabilla
10.0
Data export
AskNicely
8.6
Usabilla
10.0
Standard reports
AskNicely
8.4
Usabilla
10.0
Custom reports
AskNicely
7.8
Usabilla
Analytics
AskNicely
8.5
Usabilla
8.0

Survey Administration & Security

AskNicely
8.8
Usabilla
9.5
Access controls
AskNicely
8.9
Usabilla
9.0
Compliance
AskNicely
8.7
Usabilla
10.0

Survey Distribution

AskNicely
8.3
Usabilla
Vendor-offered crowdsourcing
AskNicely
8.2
Usabilla
Respondent restrictions
AskNicely
8.5
Usabilla

Pros

  • We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
  • AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
  • We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.
Craig Kelly profile photo
  • Reporting - well designed, clear to all users regardless of level of knowledge.
  • Two options for feedback - passive and active (pop-ups).
  • Clean UI & easy to use platform.
No photo available

Cons

  • I wish we could use Salesforce integration on our current plan
Zuzanna Ostojska profile photo
  • It'd be nice to be able to customize the passive feedback questionnaires more.
  • It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
  • Provide more styling options for the passive feedback button - very limited in size/shape.
No photo available

Alternatives Considered

AskNicely does a great job of making NPS survey sending easy. You don't have to set up Salesforce email templates or workflows to schedule to sending. This has been really useful in terms of getting up and running quickly.
No photo available
No answers on this topic

Return on Investment

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
No photo available
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
No photo available

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Usabilla

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details