What users are saying about
25 Ratings
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Score 7.9 out of 100
3 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Call Center Studio ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.4

Aspect Unified IP

74%
9.5

Call Center Studio

95%
Call Center Studio ranks higher in 13/13 features

Agent dashboard

7.0
70%
3 Ratings
8.2
82%
2 Ratings

Validate callers

9.0
90%
3 Ratings
9.0
90%
1 Rating

Outbound response

8.0
80%
3 Ratings
9.4
94%
2 Ratings

Call forwarding

6.0
60%
3 Ratings
10.0
100%
2 Ratings

Click-to-call (CTC)

9.6
96%
2 Ratings
10.0
100%
1 Rating

Warm transfer

8.0
80%
3 Ratings
9.0
90%
1 Rating

Predictive dialing

9.0
90%
3 Ratings
10.0
100%
2 Ratings

Interactive voice response

5.0
50%
3 Ratings
9.4
94%
2 Ratings

REST APIs

8.0
80%
3 Ratings
9.4
94%
2 Ratings

Call scripts

4.0
40%
3 Ratings
10.0
100%
2 Ratings

Call tracking

6.0
60%
3 Ratings
10.0
100%
2 Ratings

Multichannel integration

8.2
82%
2 Ratings
10.0
100%
2 Ratings

CRM software integration

8.0
80%
3 Ratings
9.4
94%
2 Ratings

Workforce Optimization (WFO)

8.5

Aspect Unified IP

85%
9.6

Call Center Studio

96%
Call Center Studio ranks higher in 9/9 features

Inbound call routing

9.0
90%
2 Ratings
9.4
94%
2 Ratings

Omnichannel inbound routing

8.1
81%
2 Ratings
10.0
100%
1 Rating

Recording

9.6
96%
2 Ratings
10.0
100%
2 Ratings

Quality management

9.1
91%
2 Ratings
9.4
94%
2 Ratings

Call analytics

8.6
86%
2 Ratings
9.4
94%
2 Ratings

Historical reporting

7.4
74%
2 Ratings
10.0
100%
2 Ratings

Live reporting

7.4
74%
2 Ratings
9.4
94%
2 Ratings

Customer surveys

8.6
86%
2 Ratings
9.4
94%
2 Ratings

Customer interaction analytics

9.1
91%
2 Ratings
9.4
94%
2 Ratings

Attribute Ratings

  • Call Center Studio is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Aspect Unified IP

70%
4 Ratings
9.4

Call Center Studio

94%
2 Ratings

Likelihood to Renew

7.0

Aspect Unified IP

70%
1 Rating

Call Center Studio

N/A
0 Ratings

Likelihood to Recommend

Aspect Unified IP

Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.
Anonymous | TrustRadius Reviewer

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer

Pros

Aspect Unified IP

  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
Joseph Burda | TrustRadius Reviewer

Call Center Studio

  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
Andres Pirela Loyo | TrustRadius Reviewer

Cons

Aspect Unified IP

  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
Jose Raul Faria | TrustRadius Reviewer

Call Center Studio

  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Call Center Studio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Aspect Unified IP

Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.
Anonymous | TrustRadius Reviewer

Call Center Studio

No score
No answers yet
No answers on this topic

Alternatives Considered

Aspect Unified IP

We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
Bhosale Deepak | TrustRadius Reviewer

Call Center Studio

cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
  • The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
Joseph Burda | TrustRadius Reviewer

Call Center Studio

  • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
Andres Pirela Loyo | TrustRadius Reviewer

Screenshots

Aspect Unified IP

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