What users are saying about
15 Ratings
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Score 4.3 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.1
Call Center Studio
9.7
Agent dashboard
Aspect Unified IP
8.6
Call Center Studio
7.0
Validate callers
Aspect Unified IP
9.1
Call Center Studio
Outbound response
Aspect Unified IP
9.0
Call Center Studio
10.0
Call forwarding
Aspect Unified IP
9.1
Call Center Studio
10.0
Click-to-call (CTC)
Aspect Unified IP
9.6
Call Center Studio
Warm transfer
Aspect Unified IP
9.1
Call Center Studio
Predictive dialing
Aspect Unified IP
9.6
Call Center Studio
10.0
Interactive voice response
Aspect Unified IP
9.1
Call Center Studio
10.0
REST APIs
Aspect Unified IP
9.1
Call Center Studio
10.0
Call scripts
Aspect Unified IP
9.1
Call Center Studio
10.0
Call tracking
Aspect Unified IP
9.6
Call Center Studio
10.0
Multichannel integration
Aspect Unified IP
8.2
Call Center Studio
10.0
CRM software integration
Aspect Unified IP
8.7
Call Center Studio
10.0

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Call Center Studio
10.0
Inbound call routing
Aspect Unified IP
9.0
Call Center Studio
10.0
Omnichannel inbound routing
Aspect Unified IP
8.1
Call Center Studio
Recording
Aspect Unified IP
9.6
Call Center Studio
10.0
Quality management
Aspect Unified IP
9.1
Call Center Studio
10.0
Call analytics
Aspect Unified IP
8.6
Call Center Studio
10.0
Historical reporting
Aspect Unified IP
7.4
Call Center Studio
10.0
Live reporting
Aspect Unified IP
7.4
Call Center Studio
10.0
Customer surveys
Aspect Unified IP
8.6
Call Center Studio
10.0
Customer interaction analytics
Aspect Unified IP
9.1
Call Center Studio
10.0

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

Call Center Studio

  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
Cigdem Kizilkaya | TrustRadius Reviewer

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

Call Center Studio

  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

Call Center Studio

cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

Call Center Studio

  • I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.
Cigdem Kizilkaya | TrustRadius Reviewer

Screenshots

Aspect Unified IP

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Call Center Studio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aspect Unified IP
8.5
Call Center Studio
10.0

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