What users are saying about
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 25 reviews and ratings
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 48 reviews and ratings
Feature Set Ratings
- Webex Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
7.4
Aspect Unified IP
74%
9.1
Webex Contact Center
91%
Webex Contact Center ranks higher in 11/13 features
Webex Contact Center ranks higher in 11/13 features
Agent dashboard
7.0
70%
3 Ratings
9.3
93%
12 Ratings
Validate callers
9.0
90%
3 Ratings
8.7
87%
12 Ratings
Outbound response
8.0
80%
3 Ratings
9.1
91%
9 Ratings
Call forwarding
6.0
60%
3 Ratings
8.8
88%
11 Ratings
Click-to-call (CTC)
9.6
96%
2 Ratings
9.2
92%
10 Ratings
Warm transfer
8.0
80%
3 Ratings
9.7
97%
12 Ratings
Predictive dialing
9.0
90%
3 Ratings
9.0
90%
8 Ratings
Interactive voice response
5.0
50%
3 Ratings
9.5
95%
10 Ratings
REST APIs
8.0
80%
3 Ratings
8.8
88%
10 Ratings
Call scripts
4.0
40%
3 Ratings
8.3
83%
12 Ratings
Call tracking
6.0
60%
3 Ratings
9.0
90%
11 Ratings
Multichannel integration
8.2
82%
2 Ratings
9.7
97%
11 Ratings
CRM software integration
8.0
80%
3 Ratings
9.8
98%
10 Ratings
Workforce Optimization (WFO)
8.5
Aspect Unified IP
85%
9.4
Webex Contact Center
94%
Webex Contact Center ranks higher in 9/9 features
Webex Contact Center ranks higher in 9/9 features
Inbound call routing
9.0
90%
2 Ratings
9.0
90%
10 Ratings
Omnichannel inbound routing
8.1
81%
2 Ratings
9.6
96%
11 Ratings
Recording
9.6
96%
2 Ratings
9.6
96%
11 Ratings
Quality management
9.1
91%
2 Ratings
9.6
96%
10 Ratings
Call analytics
8.6
86%
2 Ratings
9.8
98%
11 Ratings
Historical reporting
7.4
74%
2 Ratings
8.2
82%
11 Ratings
Live reporting
7.4
74%
2 Ratings
9.6
96%
10 Ratings
Customer surveys
8.6
86%
2 Ratings
9.2
92%
10 Ratings
Customer interaction analytics
9.1
91%
2 Ratings
9.6
96%
9 Ratings
Attribute Ratings
- Webex Contact Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.0
Aspect Unified IP
70%
4 Ratings
9.7
Webex Contact Center
97%
12 Ratings
Likelihood to Renew
7.0
Aspect Unified IP
70%
1 Rating
Webex Contact Center
N/A
0 Ratings
Likelihood to Recommend
Aspect Unified IP
Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesWebex Contact Center
It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Unified Communications Engineer
VisionsConnectedTelecommunications, 501-1000 employees
Pros
Aspect Unified IP
- Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
- Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
- Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
Webex Contact Center
- Simple and easy to use dashboard
- Auto generation of transcripts
- AI supporting the operator as a virtual assistant
- Well suited for a large number of user
- Customer support

Verified User
Professional in Marketing
Education Management Company, 201-500 employeesCons
Aspect Unified IP
- The reports are very basic.
- There may be a broader reporting line, perhaps with more detailed records.
Coordinador de Planificación Financiera
Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees
Webex Contact Center
- The chat space could be improved within the call rooms to be able to share quick writings.
- In international calls there are usually failures, especially audio.
- Being able to have an unlimited number of users at the same time in basic rooms.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
Pricing Details
Aspect Unified IP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Webex Contact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Aspect Unified IP
Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesWebex Contact Center
No score
No answers yet
No answers on this topic
Alternatives Considered
Aspect Unified IP
We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
General Manager - IT
Asian PaintsConsumer Goods, 5001-10,000 employees
Webex Contact Center
Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.

Verified User
Account Manager in Sales
Information Technology & Services Company, 51-200 employeesReturn on Investment
Aspect Unified IP
- As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
- The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
Webex Contact Center
- It doesn't take a lot of investment to train new Webex users.
- Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
- It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees