Aspect Unified IP vs Enghouse Interactive Contact Centers

• When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
• The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
• You can count on several telephone lines that will be centralized in the appearance system.
• The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.

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• Allows management to easily monitor activity for calls, callers, users, and queue management
• Relatively simple UI allows users to effectively manage their communication sessions
• Provides in-depth insights to communication and work activity metrics

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• It needs build-in seamlessness of Channel - Omni channel is still not available
• Aspect services are costly
• Need to add AIML in Aspect

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• Server redundancy and up-time seem to be a periodic difficulty
• Error handling requires manual intervention by an advanced user

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• My financial control has been much more controlled.
• I identify in my indicators everything that has changed before and after having the service.
• The results obtained can be appreciated just by checking my profits.
• The objectives set according to this application and the annual cost is being adequate.

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• Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
• The time spent managing server blips and failovers remains a detractor for our teams.

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