What users are saying about
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 25 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- Aspect Unified IP ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
7.4
Aspect Unified IP
74%
7.0
Enghouse Interactive Contact Centers
70%
Aspect Unified IP ranks higher in 9/13 features
Aspect Unified IP ranks higher in 9/13 features
Agent dashboard
7.0
70%
3 Ratings
7.0
70%
2 Ratings
Validate callers
9.0
90%
3 Ratings
6.0
60%
2 Ratings
Outbound response
8.0
80%
3 Ratings
7.0
70%
2 Ratings
Call forwarding
6.0
60%
3 Ratings
9.0
90%
2 Ratings
Click-to-call (CTC)
9.6
96%
2 Ratings
6.0
60%
1 Rating
Warm transfer
8.0
80%
3 Ratings
7.0
70%
2 Ratings
Predictive dialing
9.0
90%
3 Ratings
6.0
60%
2 Ratings
Interactive voice response
5.0
50%
3 Ratings
9.0
90%
1 Rating
REST APIs
8.0
80%
3 Ratings
6.0
60%
1 Rating
Call scripts
4.0
40%
3 Ratings
6.0
60%
1 Rating
Call tracking
6.0
60%
3 Ratings
8.0
80%
1 Rating
Multichannel integration
8.2
82%
2 Ratings
7.0
70%
2 Ratings
CRM software integration
8.0
80%
3 Ratings
7.0
70%
1 Rating
Workforce Optimization (WFO)
8.5
Aspect Unified IP
85%
7.4
Enghouse Interactive Contact Centers
74%
Aspect Unified IP ranks higher in 7/9 features
Aspect Unified IP ranks higher in 7/9 features
Inbound call routing
9.0
90%
2 Ratings
8.0
80%
2 Ratings
Omnichannel inbound routing
8.1
81%
2 Ratings
8.0
80%
1 Rating
Recording
9.6
96%
2 Ratings
6.0
60%
1 Rating
Quality management
9.1
91%
2 Ratings
8.0
80%
1 Rating
Call analytics
8.6
86%
2 Ratings
8.0
80%
2 Ratings
Historical reporting
7.4
74%
2 Ratings
8.0
80%
2 Ratings
Live reporting
7.4
74%
2 Ratings
8.0
80%
1 Rating
Customer surveys
8.6
86%
2 Ratings
6.0
60%
2 Ratings
Customer interaction analytics
9.1
91%
2 Ratings
7.0
70%
1 Rating
Attribute Ratings
- Enghouse Interactive Contact Centers is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.0
Aspect Unified IP
70%
4 Ratings
8.0
Enghouse Interactive Contact Centers
80%
2 Ratings
Likelihood to Renew
7.0
Aspect Unified IP
70%
1 Rating
Enghouse Interactive Contact Centers
N/A
0 Ratings
Likelihood to Recommend
Aspect Unified IP
Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesEnghouse Interactive Contact Centers
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesPros
Aspect Unified IP
- Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
- Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
- Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
Enghouse Interactive Contact Centers
- Allows management to easily monitor activity for calls, callers, users, and queue management
- Relatively simple UI allows users to effectively manage their communication sessions
- Provides in-depth insights to communication and work activity metrics

Verified User
Manager in Customer Service
Music Company, 5001-10,000 employeesCons
Aspect Unified IP
- The reports are very basic.
- There may be a broader reporting line, perhaps with more detailed records.
Coordinador de Planificación Financiera
Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees
Enghouse Interactive Contact Centers
- Improve chatbots functionality.
- Remote working.
- Modern looking interface.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesPricing Details
Aspect Unified IP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Enghouse Interactive Contact Centers
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Aspect Unified IP
Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesEnghouse Interactive Contact Centers
No score
No answers yet
No answers on this topic
Alternatives Considered
Aspect Unified IP
We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
General Manager - IT
Asian PaintsConsumer Goods, 5001-10,000 employees
Enghouse Interactive Contact Centers
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesReturn on Investment
Aspect Unified IP
- As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
- The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
Enghouse Interactive Contact Centers
- Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
- The time spent managing server blips and failovers remains a detractor for our teams.

Verified User
Manager in Customer Service
Music Company, 5001-10,000 employees