What users are saying about
15 Ratings
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Score 4.3 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.1
Fathom Customer Care
6.2
Agent dashboard
Aspect Unified IP
8.6
Fathom Customer Care
7.0
Validate callers
Aspect Unified IP
9.1
Fathom Customer Care
6.0
Outbound response
Aspect Unified IP
9.0
Fathom Customer Care
6.0
Call forwarding
Aspect Unified IP
9.1
Fathom Customer Care
6.0
Click-to-call (CTC)
Aspect Unified IP
9.6
Fathom Customer Care
7.0
Warm transfer
Aspect Unified IP
9.1
Fathom Customer Care
7.0
Predictive dialing
Aspect Unified IP
9.6
Fathom Customer Care
6.0
Interactive voice response
Aspect Unified IP
9.1
Fathom Customer Care
6.0
REST APIs
Aspect Unified IP
9.1
Fathom Customer Care
6.0
Call scripts
Aspect Unified IP
9.1
Fathom Customer Care
6.0
Call tracking
Aspect Unified IP
9.6
Fathom Customer Care
6.0
Multichannel integration
Aspect Unified IP
8.2
Fathom Customer Care
6.0
CRM software integration
Aspect Unified IP
8.7
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Fathom Customer Care
5.2
Inbound call routing
Aspect Unified IP
9.0
Fathom Customer Care
4.0
Omnichannel inbound routing
Aspect Unified IP
8.1
Fathom Customer Care
6.0
Recording
Aspect Unified IP
9.6
Fathom Customer Care
5.0
Quality management
Aspect Unified IP
9.1
Fathom Customer Care
5.0
Call analytics
Aspect Unified IP
8.6
Fathom Customer Care
5.0
Historical reporting
Aspect Unified IP
7.4
Fathom Customer Care
5.0
Live reporting
Aspect Unified IP
7.4
Fathom Customer Care
5.0
Customer surveys
Aspect Unified IP
8.6
Fathom Customer Care
5.0
Customer interaction analytics
Aspect Unified IP
9.1
Fathom Customer Care
7.0

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aspect Unified IP Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aspect Unified IP
8.5
Fathom Customer Care
8.0

Support Rating

Aspect Unified IP
Fathom Customer Care
8.0

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