What users are saying about
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 25 reviews and ratings
Five9
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Top Rated
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 84 reviews and ratings
Feature Set Ratings
- Aspect Unified IP ranks higher in 1 feature set: Workforce Optimization (WFO)
- Five9 ranks higher in 1 feature set: Contact Center Software
Contact Center Software
7.4
Aspect Unified IP
74%

8.0
Five9
80%
Aspect Unified IP ranks higher in 8/13 features
Aspect Unified IP ranks higher in 8/13 features
Agent dashboard
7.0
70%
3 Ratings

8.2
82%
11 Ratings
Validate callers
9.0
90%
3 Ratings

8.3
83%
11 Ratings
Outbound response
8.0
80%
3 Ratings

7.9
79%
11 Ratings
Call forwarding
6.0
60%
3 Ratings

8.3
83%
8 Ratings
Click-to-call (CTC)
9.6
96%
2 Ratings

8.1
81%
10 Ratings
Warm transfer
8.0
80%
3 Ratings

8.0
80%
10 Ratings
Predictive dialing
9.0
90%
3 Ratings

8.5
85%
9 Ratings
Interactive voice response
5.0
50%
3 Ratings

8.1
81%
9 Ratings
REST APIs
8.0
80%
3 Ratings

8.0
80%
7 Ratings
Call scripts
4.0
40%
3 Ratings

7.3
73%
9 Ratings
Call tracking
6.0
60%
3 Ratings

7.5
75%
12 Ratings
Multichannel integration
8.2
82%
2 Ratings

7.9
79%
10 Ratings
CRM software integration
8.0
80%
3 Ratings

8.0
80%
10 Ratings
Workforce Optimization (WFO)
8.5
Aspect Unified IP
85%

7.6
Five9
76%
Aspect Unified IP ranks higher in 7/9 features
Aspect Unified IP ranks higher in 7/9 features
Inbound call routing
9.0
90%
2 Ratings

8.0
80%
9 Ratings
Omnichannel inbound routing
8.1
81%
2 Ratings

8.3
83%
7 Ratings
Recording
9.6
96%
2 Ratings

6.8
68%
11 Ratings
Quality management
9.1
91%
2 Ratings

7.6
76%
20 Ratings
Call analytics
8.6
86%
2 Ratings

7.5
75%
12 Ratings
Historical reporting
7.4
74%
2 Ratings

7.0
70%
11 Ratings
Live reporting
7.4
74%
2 Ratings

8.3
83%
10 Ratings
Customer surveys
8.6
86%
2 Ratings

N/A
0 Ratings
Customer interaction analytics
9.1
91%
2 Ratings

7.7
77%
10 Ratings
Attribute Ratings
- Five9 is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.0
Aspect Unified IP
70%
4 Ratings

7.9
Five9
79%
36 Ratings
Likelihood to Renew
7.0
Aspect Unified IP
70%
1 Rating

Five9
N/A
0 Ratings
Support Rating
Aspect Unified IP
N/A
0 Ratings

8.2
Five9
82%
12 Ratings
Likelihood to Recommend
Aspect Unified IP
Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesFive9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesPros
Aspect Unified IP
- Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
- Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
- Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
Five9
- Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
- Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
- You can customize the call dispositions / call labels to match what's used in your CRM.

Verified User
Director in Quality Assurance
Higher Education Company, 201-500 employeesCons
Aspect Unified IP
- The reports are very basic.
- There may be a broader reporting line, perhaps with more detailed records.
Coordinador de Planificación Financiera
Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees
Five9
- Java based desktop application is a pain to keep updated.
- The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
- The help center for documentation isn't well organized and the documentation needs substantial editing.
Support Improvement Manager
OrderUpFood & Beverages, 51-200 employees
Pricing Details
Aspect Unified IP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Aspect Unified IP Editions & Modules
—
Additional Pricing Details
—Five9
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Contact sales team
Five9 Editions & Modules
Edition
Core | Contact sales team1 |
---|---|
Premium | Contact sales team1 |
Optimum | Contact sales team1 |
Ultimate | Contact sales team1 |
- Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricingLikelihood to Renew
Aspect Unified IP
Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesFive9
No score
No answers yet
No answers on this topic
Support Rating
Aspect Unified IP
No score
No answers yet
No answers on this topic
Five9
Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Verified User
General Manager in Customer Service
Consumer Electronics Company, 51-200 employeesAlternatives Considered
Aspect Unified IP
We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
General Manager - IT
Asian PaintsConsumer Goods, 5001-10,000 employees
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost

Verified User
Manager in Information Technology
Information Technology & Services Company, 201-500 employeesReturn on Investment
Aspect Unified IP
- As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
- The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
Five9
- Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
- Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
- Cost savings: Five9 requires significantly less management than our previous solutions.
President & CEO
BernardOutsourcing/Offshoring, 501-1000 employees