Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.
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Genesys Multicloud CX (discontinued)
Score 7.5 out of 10
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Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.
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Aspect Unified IP
Genesys Multicloud CX (discontinued)
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Aspect Unified IP
Genesys Multicloud CX (discontinued)
Free Trial
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Free/Freemium Version
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No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
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Aspect Unified IP
Genesys Multicloud CX (discontinued)
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Considered Both Products
Aspect Unified IP
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Genesys Multicloud CX (discontinued)
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Chose Genesys Multicloud CX (discontinued)
The above mentioned technologies also provide the same solutions as Genesys Engage does. However, Genesys Engage leads this market as this solution package contains all the functionalities provided by different software mentioned above as distinct functionality is provided by …
Avaya: As a brand, they are trying to get rid of their hardware-vendor image, but this fails. Omni channel routing is separate in 2 systems. And the reporting solution is torn apart into CMS and Avaya analytic. Customers can't see a clear roadmap.
We evaluated Genesys Engage against these products and some more that I don't recall, and Genesys ended up being the most featureful product we wanted for our long-term ambitions, as well as meeting our cost restrictions.
We ended up choosing PE through a full-blown RFP process …