What users are saying about
17 Ratings
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Score 6.1 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.1
Nectar Desk
9.2
Agent dashboard
Aspect Unified IP
8.6
Nectar Desk
9.0
Validate callers
Aspect Unified IP
9.1
Nectar Desk
10.0
Outbound response
Aspect Unified IP
9.0
Nectar Desk
9.0
Call forwarding
Aspect Unified IP
9.1
Nectar Desk
10.0
Click-to-call (CTC)
Aspect Unified IP
9.6
Nectar Desk
10.0
Warm transfer
Aspect Unified IP
9.1
Nectar Desk
10.0
Predictive dialing
Aspect Unified IP
9.6
Nectar Desk
9.0
Interactive voice response
Aspect Unified IP
9.1
Nectar Desk
10.0
REST APIs
Aspect Unified IP
9.1
Nectar Desk
9.0
Call scripts
Aspect Unified IP
9.1
Nectar Desk
9.0
Call tracking
Aspect Unified IP
9.6
Nectar Desk
9.0
Multichannel integration
Aspect Unified IP
8.2
Nectar Desk
8.0
CRM software integration
Aspect Unified IP
8.7
Nectar Desk
8.0

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Nectar Desk
8.6
Inbound call routing
Aspect Unified IP
9.0
Nectar Desk
9.0
Omnichannel inbound routing
Aspect Unified IP
8.1
Nectar Desk
8.0
Recording
Aspect Unified IP
9.6
Nectar Desk
9.0
Quality management
Aspect Unified IP
9.1
Nectar Desk
9.0
Call analytics
Aspect Unified IP
8.6
Nectar Desk
8.0
Historical reporting
Aspect Unified IP
7.4
Nectar Desk
8.0
Live reporting
Aspect Unified IP
7.4
Nectar Desk
9.0
Customer surveys
Aspect Unified IP
8.6
Nectar Desk
Customer interaction analytics
Aspect Unified IP
9.1
Nectar Desk
9.0

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

Nectar Desk

No answers on this topic

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Screenshots

Aspect Unified IP

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Aspect Unified IP
8.5
Nectar Desk
8.0

Add comparison