What users are saying about

Aspect Unified IP

9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Nextiva Call Center

3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Aspect Unified IP

The system is very complicated for the initial installations in the servers, which
requires highly qualified personnel for the start-up. It cost me the installation at the beginning but I knew it would be worth it because the use of an administrative control of calls is important and more when you have many service providers.
Jose Raul Faria profile photo

Nextiva Call Center

Nextiva is well suited for monitoring day-to-day employee performance; it accurately tracks who's signed in and for how long; it shows how many breaks are taken (and the numerous reasons why); it shows how long users stay on "unavailable" and also gives weekly breakdowns to make sure employees are in line with company performance metrics.
No photo available

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.0
Nextiva Call Center
Agent dashboard
Aspect Unified IP
8.5
Nextiva Call Center
Validate callers
Aspect Unified IP
9.0
Nextiva Call Center
Outbound response
Aspect Unified IP
9.0
Nextiva Call Center
Call forwarding
Aspect Unified IP
9.0
Nextiva Call Center
Click-to-call (CTC)
Aspect Unified IP
9.5
Nextiva Call Center
Warm transfer
Aspect Unified IP
9.0
Nextiva Call Center
Predictive dialing
Aspect Unified IP
9.5
Nextiva Call Center
Interactive voice response
Aspect Unified IP
9.0
Nextiva Call Center
REST APIs
Aspect Unified IP
9.0
Nextiva Call Center
Call scripts
Aspect Unified IP
9.0
Nextiva Call Center
Call tracking
Aspect Unified IP
9.5
Nextiva Call Center
Multichannel integration
Aspect Unified IP
8.0
Nextiva Call Center
CRM software integration
Aspect Unified IP
8.5
Nextiva Call Center

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Nextiva Call Center
Inbound call routing
Aspect Unified IP
9.0
Nextiva Call Center
Omnichannel inbound routing
Aspect Unified IP
8.0
Nextiva Call Center
Recording
Aspect Unified IP
9.5
Nextiva Call Center
Quality management
Aspect Unified IP
9.0
Nextiva Call Center
Call analytics
Aspect Unified IP
8.5
Nextiva Call Center
Historical reporting
Aspect Unified IP
7.5
Nextiva Call Center
Live reporting
Aspect Unified IP
7.5
Nextiva Call Center
Customer surveys
Aspect Unified IP
8.5
Nextiva Call Center
Customer interaction analytics
Aspect Unified IP
9.0
Nextiva Call Center

Pros

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria profile photo
  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
No photo available

Cons

  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
Jose Raul Faria profile photo
  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
No photo available

Alternatives Considered

The seal of this service was through the revisions according to my corporate needs and I really needed a system that would manage all kinds of calls and support that would give me an active service for a better business management. In fact, he gave me and discovered additional services that the company is using correctly in their daily activities.
Jose Raul Faria profile photo
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
No photo available

Return on Investment

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria profile photo
  • Nextiva has increased our employee phone coverage and availability by 27%
No photo available

Pricing Details

Aspect Unified IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva Call Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details