Aspect Unified IP vs Nextiva Call Center

Aspect Unified IP

The system is very complicated for the initial installations in the servers, which
requires highly qualified personnel for the start-up. It cost me the installation at the beginning but I knew it would be worth it because the use of an administrative control of calls is important and more when you have many service providers.

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Jose Raul Faria

Coordinador de Planificación Financiera

Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees

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Nextiva Call Center

Nextiva is well suited for monitoring day-to-day employee performance; it accurately tracks who's signed in and for how long; it shows how many breaks are taken (and the numerous reasons why); it shows how long users stay on "unavailable" and also gives weekly breakdowns to make sure employees are in line with company performance metrics.

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Verified User

Account Manager in Other

Construction Company, 51-200 employees

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Feature Rating Comparison

Aspect Unified IP

9.0

Nextiva Call Center

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Agent dashboard

8.5

—

Validate callers

9.0

—

Outbound response

9.0

—

Call forwarding

9.0

—

Click-to-call (CTC)

9.5

—

Warm transfer

9.0

—

Predictive dialing

9.5

—

Interactive voice response

9.0

—

REST APIs

9.0

—

Call scripts

9.0

—

Call tracking

9.5

—

Multichannel integration

8.0

—

CRM software integration

8.5

—

Aspect Unified IP

8.5

Nextiva Call Center

—

Inbound call routing

9.0

—

Omnichannel inbound routing

8.0

—

Recording

9.5

—

Quality management

9.0

—

Call analytics

8.5

—

Historical reporting

7.5

—

Live reporting

7.5

—

Customer surveys

8.5

—

Customer interaction analytics

9.0

—

Pros

When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
You can count on several telephone lines that will be centralized in the appearance system.
The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.

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Jose Raul Faria

Coordinador de Planificación Financiera

Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees

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Call recordings are crystal clear
Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
User tracking helps us accurately measure availability and overall weekly performance.

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Verified User

Account Manager in Other

Construction Company, 51-200 employees

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Cons

The reports are very basic.
There may be a broader reporting line, perhaps with more detailed records.

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Jose Raul Faria

Coordinador de Planificación Financiera

Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees

View all 3 answers on this topic

The admin portal is cumbersome to use and times out too frequently.
The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
The click-to-call feature inside of our CRM is finicky and often needs resetting.

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Verified User

Account Manager in Other

Construction Company, 51-200 employees

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Alternatives Considered

The seal of this service was through the revisions according to my corporate needs and I really needed a system that would manage all kinds of calls and support that would give me an active service for a better business management. In fact, he gave me and discovered additional services that the company is using correctly in their daily activities.

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Jose Raul Faria

Coordinador de Planificación Financiera

Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees

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Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.

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Verified User

Account Manager in Other

Construction Company, 51-200 employees

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Return on Investment

My financial control has been much more controlled.
I identify in my indicators everything that has changed before and after having the service.
The results obtained can be appreciated just by checking my profits.
The objectives set according to this application and the annual cost is being adequate.

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Jose Raul Faria

Coordinador de Planificación Financiera

Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees

View all 3 answers on this topic

Nextiva has increased our employee phone coverage and availability by 27%

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Verified User

Account Manager in Other

Construction Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

Aspect Unified IP

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

Nextiva Call Center

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

Rating Summary

Aspect Unified IP vs Nextiva Call Center