Alvaria Compliant Outreach vs. Aspect Unified IP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Compliant Outreach
Score 7.2 out of 10
N/A
Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A
Aspect Unified IP
Score 6.0 out of 10
N/A
Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A
Pricing
Alvaria Compliant OutreachAspect Unified IP
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria Compliant OutreachAspect Unified IP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alvaria Compliant OutreachAspect Unified IP
Top Pros
Top Cons
Features
Alvaria Compliant OutreachAspect Unified IP
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Alvaria Compliant Outreach
8.7
4 Ratings
4% above category average
Aspect Unified IP
7.4
3 Ratings
12% below category average
Agent dashboard7.04 Ratings7.03 Ratings
Validate callers9.11 Ratings9.03 Ratings
Outbound response8.21 Ratings8.03 Ratings
Call forwarding9.11 Ratings6.03 Ratings
Click-to-call (CTC)9.11 Ratings9.62 Ratings
Warm transfer9.11 Ratings8.03 Ratings
Predictive dialing9.11 Ratings9.03 Ratings
Interactive voice response9.11 Ratings5.03 Ratings
REST APIs9.11 Ratings8.03 Ratings
Call scripts9.11 Ratings4.03 Ratings
Call tracking9.11 Ratings6.03 Ratings
Multichannel integration9.11 Ratings8.22 Ratings
CRM software integration7.02 Ratings8.03 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Alvaria Compliant Outreach
8.7
2 Ratings
5% above category average
Aspect Unified IP
8.5
2 Ratings
3% above category average
Inbound call routing9.11 Ratings9.02 Ratings
Omnichannel inbound routing9.11 Ratings8.12 Ratings
Recording9.11 Ratings9.62 Ratings
Quality management6.02 Ratings9.12 Ratings
Call analytics9.11 Ratings8.62 Ratings
Historical reporting9.11 Ratings7.42 Ratings
Live reporting9.11 Ratings7.42 Ratings
Customer surveys9.11 Ratings8.62 Ratings
Customer interaction analytics9.11 Ratings9.12 Ratings
Best Alternatives
Alvaria Compliant OutreachAspect Unified IP
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
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User Ratings
Alvaria Compliant OutreachAspect Unified IP
Likelihood to Recommend
7.0
(5 ratings)
7.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Alvaria Compliant OutreachAspect Unified IP
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria is well suited for implementing and tracking schedules for employees where strict schedules and timely staffing is important (Call center, retail, etc). Positions that are directly customer-facing are benefitted from an accurate and consistent schedule tracking as there is an hourly workflow to handle. It is less likely to help for positions that have flexible schedules - such as creator work.
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Alvaria, Inc (Aspect Software + Noble Systems)
Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Noble uses the same code for either Premise or Cloud, making the decision for us to go 100% Cloud simple. Our industry, like so many others, is looking to migrate to Cloud wherever possible. Deployments in a Cloud environment are much faster, from adding Agent Licenses to implementing additional products in the Noble suite. Noble monitors all servers, and adjusts as necessary, automatically, with courtesy communication to end-user as to what action was taken to prevent any production impacting event.
  • Noble's Enterprise Support is WORLD CLASS, providing 24/7 support. First call resolution is superb, with a "No Hassle" escalation process, all the way to CEO, if necessary. Dedicated Account Management with a tenured group of Level II technicians, assures quick resolution. Enterprise Support comes weekly/bi-weekly meetings to discuss open tickets and opportunities to upgrade to new versions of the product.
  • Customer inspired Road Maps to ensure needs and requirements are met, in a timely manner. Enhancements and product adds are often as a result of customer requests. Noble will tackle one-off requirements for a fee, too.
  • Noble Product Suite is extremely robust, resulting in minimal-to-zero additional vendor requirements, stacking on top of the product. Our IT requirement has been review and consolidates vendors where possible, and bringing Noble into the organization did just that. From Quality Assurance and Compliance to Multi-Session opportunity, Noble reduced the need to engage multiple vendors.
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Alvaria, Inc (Aspect Software + Noble Systems)
  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • The system is a little confusing to use because of the segments and packages.
  • The system seems a little outdated compared to workday and is less easy to use.
  • The system doesn't tell you what went wrong in a way that is easy to translate when time off is rejected.
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Alvaria, Inc (Aspect Software + Noble Systems)
  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Alvaria, Inc (Aspect Software + Noble Systems)
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
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Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
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Alvaria, Inc (Aspect Software + Noble Systems)
We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
  • Creates a trackable performance for employees to receive direct feedback on ways to improve.
  • Increases time spent by coordinators by creating an additional system along with the payroll scheduling system.
  • Provides easy dispositioning for employees to switch tasks.
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Alvaria, Inc (Aspect Software + Noble Systems)
  • As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
  • The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
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ScreenShots