14 Ratings
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Score 4.5 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
Aspect Unified IP
8.6
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)
7.0
Outbound response
Aspect Unified IP
9.0
TELUS Cloud Contact Center (TC3)
Call forwarding
Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
Aspect Unified IP
9.6
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)
8.0
Predictive dialing
Aspect Unified IP
9.6
TELUS Cloud Contact Center (TC3)
Interactive voice response
Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)
9.0
REST APIs
Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)
Call scripts
Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)
Call tracking
Aspect Unified IP
9.6
TELUS Cloud Contact Center (TC3)
8.0
Multichannel integration
Aspect Unified IP
8.2
TELUS Cloud Contact Center (TC3)
CRM software integration
Aspect Unified IP
8.7
TELUS Cloud Contact Center (TC3)

Workforce Optimization (WFO)

Aspect Unified IP
8.5
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
Aspect Unified IP
9.0
TELUS Cloud Contact Center (TC3)
9.0
Omnichannel inbound routing
Aspect Unified IP
8.1
TELUS Cloud Contact Center (TC3)
Recording
Aspect Unified IP
9.6
TELUS Cloud Contact Center (TC3)
8.0
Quality management
Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
Aspect Unified IP
8.6
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
Aspect Unified IP
7.4
TELUS Cloud Contact Center (TC3)
8.0
Live reporting
Aspect Unified IP
7.4
TELUS Cloud Contact Center (TC3)
Customer surveys
Aspect Unified IP
8.6
TELUS Cloud Contact Center (TC3)
Customer interaction analytics
Aspect Unified IP
9.1
TELUS Cloud Contact Center (TC3)

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aspect Unified IP
8.5
TELUS Cloud Contact Center (TC3)
8.0

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