What users are saying about

Tenfold<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
71 Ratings

Aspect Unified IP

9 Ratings
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Score 7.6 out of 101

Tenfold<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda profile photo

Tenfold

I would recommend Tenfold to any company with CRM or account management software. Being able to manage future appointments and to document it all in one step will increase efficiency.
Linda Brann profile photo

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.0
Tenfold
Agent dashboard
Aspect Unified IP
8.5
Tenfold
Validate callers
Aspect Unified IP
9.0
Tenfold
Outbound response
Aspect Unified IP
9.0
Tenfold
Call forwarding
Aspect Unified IP
9.0
Tenfold
Click-to-call (CTC)
Aspect Unified IP
9.5
Tenfold
Warm transfer
Aspect Unified IP
9.0
Tenfold
Predictive dialing
Aspect Unified IP
9.5
Tenfold
Interactive voice response
Aspect Unified IP
9.0
Tenfold
REST APIs
Aspect Unified IP
9.0
Tenfold
Call scripts
Aspect Unified IP
9.0
Tenfold
Call tracking
Aspect Unified IP
9.5
Tenfold
Multichannel integration
Aspect Unified IP
8.0
Tenfold
CRM software integration
Aspect Unified IP
8.5
Tenfold

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Tenfold
Inbound call routing
Aspect Unified IP
9.0
Tenfold
Omnichannel inbound routing
Aspect Unified IP
8.0
Tenfold
Recording
Aspect Unified IP
9.5
Tenfold
Quality management
Aspect Unified IP
9.0
Tenfold
Call analytics
Aspect Unified IP
8.5
Tenfold
Historical reporting
Aspect Unified IP
7.5
Tenfold
Live reporting
Aspect Unified IP
7.5
Tenfold
Customer surveys
Aspect Unified IP
8.5
Tenfold
Customer interaction analytics
Aspect Unified IP
9.0
Tenfold

Pros

  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
Joseph Burda profile photo
  • The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.
  • The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.
  • The software performed as expected. The popups worked most of the time and performance was never laggy.
Joel Brache profile photo

Cons

  • Their upgrade cycle is too agressive, especially for larger organizations that might not need to update their telephony platform so often. This is the main issue I have had with Aspect since we started using them over 10 years ago.
Joseph Burda profile photo
  • Outbound Calls made by Tenfold get automatically logged into Salesforce as their own individual tasks (as OBC (for Outbound Call)), however, these Tasks cannot be titled from Tenfold (e.g. "Following up on a proposal"). Similarly calls using Tenfold always creates a new task, making tasks previously created (e.g. "Call to make first contact"), either act as (mostly irrelevant) placeholders, or tasks that still require editing to make call notes, (defeating the value of the Tenfold on-call, note-taking feature).
  • When notes are entered into Tenfold, they can be instantly logged into the notes field of the Salesforce Task, however, if the note is longer than the 'Notes' field, this gets transferred to the 'Comments' section of the Task, with no indication that this is where it went. As such call notes can occasionally appear to have not been taken, have gone missing, or just take longer to find.
  • Occasionally 'click-to-dial' does not work on all numbers you might find in a browser window, and at times the Chrome Extension needs to be reset to get things up and running.
  • Tenfold's app doesn't automatically connect the call/task at the Opportunity level within Salesforce, which is where we do the majority of our activity. Instead it requires an extra step on every call.
No photo available

Alternatives Considered

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda profile photo
This was a cheaper alternative that we looked at originally and decided that we were going to pass. I can't say a TON about it but the gamification and the streamlined UI of the main reports page definitely aided our decision to use tenfold instead. We're paying a little more for Tenfold, but again, we really think it's worth it and ceased looking for alternatives to this day.
Joe Peers profile photo

Return on Investment

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria profile photo
  • This has helped improve ROI by cutting down on time spent actually dialing, letting us get out in front of more prospects in a shorter amount of time
Kevin Dwyer profile photo

Screenshots

Pricing Details

Aspect Unified IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Tenfold

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details