What users are saying about
8 Ratings
25 Ratings
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Score 7.9 out of 100
8 Ratings
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Score 6.5 out of 100

Feature Set Ratings

  • Ytel ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.4

Aspect Unified IP

74%
8.2

Ytel

82%
Aspect Unified IP ranks higher in 9/13 features

Agent dashboard

7.0
70%
3 Ratings
9.0
90%
1 Rating

Validate callers

9.0
90%
3 Ratings
5.0
50%
1 Rating

Outbound response

8.0
80%
3 Ratings
N/A
0 Ratings

Call forwarding

6.0
60%
3 Ratings
N/A
0 Ratings

Click-to-call (CTC)

9.6
96%
2 Ratings
N/A
0 Ratings

Warm transfer

8.0
80%
3 Ratings
7.0
70%
1 Rating

Predictive dialing

9.0
90%
3 Ratings
10.0
100%
1 Rating

Interactive voice response

5.0
50%
3 Ratings
N/A
0 Ratings

REST APIs

8.0
80%
3 Ratings
N/A
0 Ratings

Call scripts

4.0
40%
3 Ratings
9.0
90%
1 Rating

Call tracking

6.0
60%
3 Ratings
9.0
90%
1 Rating

Multichannel integration

8.2
82%
2 Ratings
N/A
0 Ratings

CRM software integration

8.0
80%
3 Ratings
N/A
0 Ratings

Workforce Optimization (WFO)

8.5

Aspect Unified IP

85%
9.5

Ytel

95%
Ytel ranks higher in 5/9 features

Inbound call routing

9.0
90%
2 Ratings
10.0
100%
1 Rating

Omnichannel inbound routing

8.1
81%
2 Ratings
N/A
0 Ratings

Recording

9.6
96%
2 Ratings
10.0
100%
1 Rating

Quality management

9.1
91%
2 Ratings
9.0
90%
1 Rating

Call analytics

8.6
86%
2 Ratings
9.0
90%
1 Rating

Historical reporting

7.4
74%
2 Ratings
9.0
90%
1 Rating

Live reporting

7.4
74%
2 Ratings
10.0
100%
1 Rating

Customer surveys

8.6
86%
2 Ratings
N/A
0 Ratings

Customer interaction analytics

9.1
91%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • Ytel is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Aspect Unified IP

70%
4 Ratings
8.0

Ytel

80%
1 Rating

Likelihood to Renew

7.0

Aspect Unified IP

70%
1 Rating

Ytel

N/A
0 Ratings

Support Rating

Aspect Unified IP

N/A
0 Ratings
10.0

Ytel

100%
2 Ratings

Likelihood to Recommend

Aspect Unified IP

Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.
Anonymous | TrustRadius Reviewer

Ytel

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
Tammy Gutierrez | TrustRadius Reviewer

Pros

Aspect Unified IP

  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
Joseph Burda | TrustRadius Reviewer

Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
Tammy Gutierrez | TrustRadius Reviewer

Cons

Aspect Unified IP

  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
Jose Raul Faria | TrustRadius Reviewer

Ytel

  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
Tammy Gutierrez | TrustRadius Reviewer

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Aspect Unified IP Editions & Modules

Additional Pricing Details

Ytel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$1 per month

Ytel Editions & Modules

Edition
Local$1.001
Toll Free$2.001
Short Code$500.001
  1. per month
Additional Pricing Details

Likelihood to Renew

Aspect Unified IP

Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.
Anonymous | TrustRadius Reviewer

Ytel

No score
No answers yet
No answers on this topic

Support Rating

Aspect Unified IP

No score
No answers yet
No answers on this topic

Ytel

Ytel 10.0
Based on 2 answers
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
Tammy Gutierrez | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
Bhosale Deepak | TrustRadius Reviewer

Ytel

We chose Ytel because of the ease of use, affordability and excellent customer support
Tammy Gutierrez | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
  • The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
Joseph Burda | TrustRadius Reviewer

Ytel

  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.
Tammy Gutierrez | TrustRadius Reviewer

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