What users are saying about

Blackboard Learn

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
147 Ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Blackboard Learn

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

Blackboard Learn

Blackboard Learn is an excellent application for academic (college or university) settings. It would also work well in large school districts. I have used it in a university setting, and like that I can access current and past course materials. I did not receive an orientation to use it, or other sort of training, but it was intuitive and easy to jump right in and start using it.
Lori Riegel profile photo

Feature Rating Comparison

Learning Management

Aspect Workforce Management
Blackboard Learn
7.0
Course authoring
Aspect Workforce Management
Blackboard Learn
8.1
Course catalog or library
Aspect Workforce Management
Blackboard Learn
7.0
Player/Portal
Aspect Workforce Management
Blackboard Learn
6.8
Learning content
Aspect Workforce Management
Blackboard Learn
8.0
Mobile friendly
Aspect Workforce Management
Blackboard Learn
6.2
Progress tracking & certifications
Aspect Workforce Management
Blackboard Learn
6.8
Assignments
Aspect Workforce Management
Blackboard Learn
8.4
Compliance management
Aspect Workforce Management
Blackboard Learn
6.3
Learning administration
Aspect Workforce Management
Blackboard Learn
7.9
Learning reporting & analytics
Aspect Workforce Management
Blackboard Learn
6.4
Social learning
Aspect Workforce Management
Blackboard Learn
5.1

Pros

  • The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
  • Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
  • There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
  • The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Wendy Fowler profile photo
  • Organized modules
  • Easy to use on various devices
  • Easy to customize
Lori Riegel profile photo

Cons

  • Back office support. Aspect needs to expand its product offerings to back office (processing) integration (forecasting and staffing)
  • Ability to combine forecasting and staffing capabilities for front office (call centers) and back office (processing) units.
  • Seamless integration with non-aspect phone systems (such as Avaya, Cisco, ...), call recording systems (Nice, Etalk...etc) and other non-Aspect solutions
FERENC CSATLÓS; MBA, PMP profile photo
  • Although the current graphic user interface is easy to use, it can be improved with larger fonts, dynamic menus, and attractive graphics.
  • The system does not include a module to pay the school fee.
  • The roster tab lacks detailed information about students.
Timothy Sawah profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
While I support other customers who utilize the software, the response from our customers is over-whelmingly positive. Many customers who have not had any type of workforce management software in the past use spreadsheets to schedule and forecast agents. This can be extremely complicated and a nightmare to control. The time saved by having a product that can quickly complete these functions for you is worth the investment. Also, we have several customers who had no way to track what their agents are doing and have found many problems in their call-center with the software. After rolling out a program where their adherence was tracked and actually 'mattered', they were able to see increased efficency from their agents.
Rachel Honeywood profile photo
Blackboard Learn4.6
Based on 11 answers
There isn't another product in the niche of Blackboard that I am aware of or consider. I would like a smoother mobile integration and usage, but I don't think it compares.
Jessie Mead profile photo

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
Blackboard Learn7.7
Based on 4 answers
It is very usable for both faculty and students. The interface is pretty intuitive and most students can use it without a lot of additional training. Faculty do need some training to effectively use the interface, but they usually get it pretty quickly. We have had to create some additional programming to give faculty a way to delve deeper into the content.
Inez Whipple profile photo

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
Blackboard Learn4.5
Based on 2 answers
The majority of tickets are answered and resolved quickly, but every once in a while a ticket gets "escalated" and then the next tier of support is much slower in following up.
No photo available

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
Blackboard Learn10.0
Based on 1 answer
Blackboard's Managed Hosting was top-notch in getting us up and running quickly.
No photo available

Alternatives Considered

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP profile photo
Drupal functions as a content management system and it is difficult to use it for learner data; however, the size of the Drupal community makes it a contender for eLearning through the ELMS module, which integrates multiple modules for dynamic course delivery. Moodle is similar to Drupal, but very plain.Canvas and Canvas Cloud are easy to use and function very similarly to the essential LMS components of Blackboard. However, there is no textbook integration with Canvas.
Rachel Hudish profile photo

Return on Investment

  • The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
  • The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
  • Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)
FERENC CSATLÓS; MBA, PMP profile photo
  • Increased interest from students who are able to enroll in rich online courses that fit their busy work/life schedules.
  • Various academic departments are able to develop and deliver additional course offerings with various modes of instruction (web-enhanced, blended, and online formats).
  • All faculty are utilizing the same learning management system which helps foster fruitful conversation for collaborating on topics of rich learning environments for students with the use of educational technology.
No photo available

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Blackboard Learn

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details