What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
162 Ratings
23 Ratings
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Score 7.9 out of 101

Blackboard Learn

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

Blackboard Learn

Blackboard Learn does a great job of integrating collaborative technology for teaching or community discussion. It encourages me to use other tools to innovate my instruction and to engage students differently--aspects that always improve learning as well as satisfaction with the learning and achieving process. The most negative or inappropriate experience I have with Blackboard is when I use mobile access--using my iPad or iPhone or other device is a sketchy way to access Blackboard. I can easily get on it with my computer/laptop, but using mobile devices is quite frustrating b/c the typing blocks and buttons bounce around and do not properly populate on the device. In HTML language, the iFrames are not set up to function well on mobile devices.
Anissa Harris profile photo

Feature Rating Comparison

Learning Management

Aspect Workforce Management
Blackboard Learn
7.2
Course authoring
Aspect Workforce Management
Blackboard Learn
8.2
Course catalog or library
Aspect Workforce Management
Blackboard Learn
7.3
Player/Portal
Aspect Workforce Management
Blackboard Learn
7.1
Learning content
Aspect Workforce Management
Blackboard Learn
8.2
Mobile friendly
Aspect Workforce Management
Blackboard Learn
5.5
Progress tracking & certifications
Aspect Workforce Management
Blackboard Learn
7.2
Assignments
Aspect Workforce Management
Blackboard Learn
8.4
Compliance management
Aspect Workforce Management
Blackboard Learn
6.1
Learning administration
Aspect Workforce Management
Blackboard Learn
7.8
Learning reporting & analytics
Aspect Workforce Management
Blackboard Learn
6.6
Social learning
Aspect Workforce Management
Blackboard Learn
6.3

Pros

Aspect Workforce Management

  • The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
  • Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
  • There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
  • The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Wendy Fowler profile photo

Blackboard Learn

  • Blackboard is fairly easily to use, no large learning curve is needed.
  • Blackboard has very little down time.
  • Blackboard several add-on functionalities that add value.
  • The clickable rubric is a great tool...although the point system should not be broken down to such tiny small points.
Donna Kjellander profile photo

Cons

Aspect Workforce Management

  • Some of the features can be difficult for a new user to learn. Once they have them down, the software functions wonderfully; however, the learning curve can be high.
  • While RTA is a great tool to utilize, the look has not changed in a long time. It has an 'old-school' software appearance that does not match the core system.
  • When dealing with huge sets of data (for example, changing schedules for an entire year for many agents), the software can hang for quite a while. While this is not a frequent occurence and can happen with any application, it can be frustrating for some users.
Rachel Honeywood profile photo

Blackboard Learn

  • Although the current graphic user interface is easy to use, it can be improved with larger fonts, dynamic menus, and attractive graphics.
  • The system does not include a module to pay the school fee.
  • The roster tab lacks detailed information about students.
Timothy Sawah profile photo

Likelihood to Renew

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
Jason Reaves profile photo

Blackboard Learn

Blackboard Learn 4.6
Based on 11 answers
There are several aspects of Desire2Learn that outweigh the benefits of using Blackboard. I find that the Desire2Learn system is a bit more user friendly and looks more up-to-date. However, the decision to renew systems is not up to me because the entire University uses the same system. Regardless, I think I would choose Desire2Learn over Blackboard because of its improved user interface.
James Gurney profile photo

Usability

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo

Blackboard Learn

Blackboard Learn 7.9
Based on 4 answers
It is very usable for both faculty and students. The interface is pretty intuitive and most students can use it without a lot of additional training. Faculty do need some training to effectively use the interface, but they usually get it pretty quickly. We have had to create some additional programming to give faculty a way to delve deeper into the content.
Inez Whipple profile photo

Support

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available

Blackboard Learn

Blackboard Learn 7.6
Based on 6 answers
Support is adequate; however, on more than one occasion over the years we have gotten the response that something is "a known issue but we aren't planning to fix it." Recently a colleague raved about the support from another of our vendors and lamented that Blackboard's support couldn't be that good. Sometimes it takes a push to get Bb support to care for an issue, though this isn't a common occurrence.
No photo available

Implementation

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available

Blackboard Learn

Blackboard Learn 10.0
Based on 1 answer
Blackboard's Managed Hosting was top-notch in getting us up and running quickly.
No photo available

Alternatives Considered

Aspect Workforce Management

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP profile photo

Blackboard Learn

I have used Schoology before, and I think Blackboard Learn has many more features, and is easier to navigate. It is well organized, and easy to customize for each user. Schoology might be better suited for a mobile device, but when the mobile version of Blackboard is not up to par, I have been able to get on a mobile browser on my phone instead.
Lori Riegel profile photo

Return on Investment

Aspect Workforce Management

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron profile photo

Blackboard Learn

  • At one of the institutions that I worked for, the ROI was excellent for the number of users we were serving; however, I could not speak to other instances as I was not aware of the overall cost of the contract.
Rachel Hudish profile photo

Pricing Details

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackboard Learn

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aspect Workforce Management
8.2
Blackboard Learn
7.8

Likelihood to Renew

Aspect Workforce Management
8.5
Blackboard Learn
4.6

Usability

Aspect Workforce Management
8.0
Blackboard Learn
7.9

Support

Aspect Workforce Management
8.0
Blackboard Learn
7.6

Online Training

Aspect Workforce Management
Blackboard Learn
7.0

Implementation

Aspect Workforce Management
9.0
Blackboard Learn
10.0

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