What users are saying about
23 Ratings
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Score 7.9 out of 101
29 Ratings
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Score 8 out of 101

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
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Boomr

Small businesses are a good fit for using Boomr. It allows users to access the digital platform in a way that is accessible and user-friendly. I have found it to be a wonderful addition to our company in allowing staff to stay accountable and connected.
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Pros

Aspect Workforce Management

  • The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
  • Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
  • There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
  • The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Wendy Fowler profile photo

Boomr

  • Boomr tracks daily work hours and weekly totals automatically. The system sends weekly email reminders of the work week ending and digests of the previous week's hours worked.
  • The interface is intuitive and easy to use and understand. Open the mobile app, select your location and click "Track time." The app also tracks break times, and shifts can be edited afterward.
  • Boomr makes it easy for the payroll department to gather payroll information at the end of a week.
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Cons

Aspect Workforce Management

  • Some of the features can be difficult for a new user to learn. Once they have them down, the software functions wonderfully; however, the learning curve can be high.
  • While RTA is a great tool to utilize, the look has not changed in a long time. It has an 'old-school' software appearance that does not match the core system.
  • When dealing with huge sets of data (for example, changing schedules for an entire year for many agents), the software can hang for quite a while. While this is not a frequent occurence and can happen with any application, it can be frustrating for some users.
Rachel Honeywood profile photo

Boomr

  • There are rare times when Boomr will not load and open, essentially blocking you out from checking in, out, or whatever it may be.
  • I would like to be able to see more visual charts to track as oppose to just a list of the times.
Owen McCollum profile photo

Likelihood to Renew

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
Jason Reaves profile photo

Boomr

No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo

Boomr

No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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Boomr

No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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Boomr

No score
No answers yet
No answers on this topic

Alternatives Considered

Aspect Workforce Management

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP profile photo

Boomr

I have only used Boomr to track my time, but before I used Boomr I logged my time manually. Boomr is much easier and gives me more peace of mind than manual logging. I have had a largely positive experience with Boomr so far
Tyler Proctor profile photo

Return on Investment

Aspect Workforce Management

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron profile photo

Boomr

  • Boomr has helped us save employee and HR time so employees do not have to manually fill out a timesheet
  • Boomr has helped us with accuracy of reporting.
  • Boomr has helped us with making it easy for employees to clock their time!
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Pricing Details

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aspect Workforce Management Editions & Modules

Additional Pricing Details

Boomr

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Boomr Editions & Modules

Edition
Standard Tier$41
Business Tier7.201
  1. per user
Additional Pricing Details
Affordable and Easy to Use With subscription pricing that's both flexible and competitive, we give your business the value it deserves. Grow with our product, pay monthly and cancel anytime. Plus, our product is simple and intuitive and can be implemented with your employees in the matter of minutes. Our awesome support team is always just a phone call or email away!

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