What users are saying about

Boomr

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29 Ratings
20 Ratings
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Score 7.7 out of 101

Boomr

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29 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Aspect Workforce Management

This software is best suited for medium to larger call centers. In my particular experience, the software did amazing things but the culture of the company was not ready for the shift required to let the software guide the decisions.
No photo available

Boomr

For salary employees, such as myself, it is really not needed, but I still use it to show accruing time and logging in for scheduled hours. I think there is a large benefit for the hourly employees to see and use the tracking of Boomr.
Josh Preece profile photo

Pros

  • Scenario based forecasting and staffing models (one of the primary reason why we replaced IEX tool)
  • Communication, alerts to end users; ability to set up text message functions when end users schedule is impacted
  • Ease of use
FERENC CSATLÓS; MBA, PMP profile photo
  • Provides information on how much I'm getting paid for each shift
  • Makes time records available to me for later reference
  • Automatically makes time records available for my employer
Tyler Proctor profile photo

Cons

  • Back office support. Aspect needs to expand its product offerings to back office (processing) integration (forecasting and staffing)
  • Ability to combine forecasting and staffing capabilities for front office (call centers) and back office (processing) units.
  • Seamless integration with non-aspect phone systems (such as Avaya, Cisco, ...), call recording systems (Nice, Etalk...etc) and other non-Aspect solutions
FERENC CSATLÓS; MBA, PMP profile photo
  • Must have GPS coordinates confirmed to check in
  • Does not allow edits to shifts by either me or my employer for incidents like forgetting to check out
  • Does not display a new week's shift until a second shift is logged
Tyler Proctor profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
- Support staff is knowledge and react quickly to client needs- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.
FERENC CSATLÓS; MBA, PMP profile photo
No score
No answers yet
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Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
No score
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Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
No score
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Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
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Alternatives Considered

Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail
Roy Huron profile photo
Boomr Mobile Time Tracking is very cost effective when minimizing clocking in solutions. It's easy to use and set up. Other solutions we have explored were expensive and cumbersome to set up. Boomr Mobile Time Tracking stands out among all other time clock software in my opinion.
Tim Sessions profile photo

Return on Investment

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron profile photo
  • Pricing is cheaper than our last solution.
  • Sped up clock in, clock out times.
  • Allows some of our team to work from home and still easily clock hours.
Tim Sessions profile photo

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aspect Workforce Management Editions & Modules
Aspect Workforce Management
Additional Pricing Details

Boomr

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Boomr Editions & Modules
Boomr
Edition
Standard Tier
$41
Business Tier
7.201
1. per user
Additional Pricing Details
Affordable and Easy to Use With subscription pricing that's both flexible and competitive, we give your business the value it deserves. Grow with our product, pay monthly and cancel anytime. Plus, our product is simple and intuitive and can be implemented with your employees in the matter of minutes. Our awesome support team is always just a phone call or email away!