Aspect Workforce Management

20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Cornerstone OnDemand

134 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

Aspect Workforce Management

If the center I am assisting is less than 200 seats, it is not likely Aspect would make the list because of price. If the contact center is multi-media, there are other products that do a much better job forecasting requirements for emails, outbound and chat. I also don't like that it has so many modules/add-ons that you have to pay extra for. This system is well suited for larger calls centers that are multi-site but not too complex with multi-skills or media types. It would also be a much more appealing product if there was a hosted or SaaS version. it were Hosted.
Wendy Fowler profile photo

Cornerstone OnDemand

The tool is so flexible and powerful. We have recently trained 4 system administrators in one of our Call Centers to publish eLearning and assign this learning to their call center reps. They have to assign multiple courses every single day. I was able to create a role in the system, where these admins can create content and assign to just their division and it doesn't disrupt our overall corporate training initiatives, while supporting their needs fully.
Ryan Sheffield profile photo

Feature Rating Comparison

Onboarding

Aspect Workforce Management
Cornerstone OnDemand
8.0
New hire portal
Aspect Workforce Management
Cornerstone OnDemand
6.5
Manager tracking tools
Aspect Workforce Management
Cornerstone OnDemand
8.0
Compliance tracking and reporting
Aspect Workforce Management
Cornerstone OnDemand
9.6

Performance and Goals

Aspect Workforce Management
Cornerstone OnDemand
7.7
Corporate goal setting
Aspect Workforce Management
Cornerstone OnDemand
7.7
Subordinate goal setting
Aspect Workforce Management
Cornerstone OnDemand
7.3
Individual goal setting
Aspect Workforce Management
Cornerstone OnDemand
7.8
Line-of sight-visibility
Aspect Workforce Management
Cornerstone OnDemand
7.9
Performance tracking
Aspect Workforce Management
Cornerstone OnDemand
8.0

Performance Management

Aspect Workforce Management
Cornerstone OnDemand
7.6
Performance plans
Aspect Workforce Management
Cornerstone OnDemand
7.8
Plan weighting
Aspect Workforce Management
Cornerstone OnDemand
7.4
Performance improvement plans
Aspect Workforce Management
Cornerstone OnDemand
7.6
Review status tracking
Aspect Workforce Management
Cornerstone OnDemand
7.4
Rater nomination workflow
Aspect Workforce Management
Cornerstone OnDemand
7.7
Review reminders
Aspect Workforce Management
Cornerstone OnDemand
7.2
Workflow restrictions
Aspect Workforce Management
Cornerstone OnDemand
8.0
Multiple review frequency
Aspect Workforce Management
Cornerstone OnDemand
6.9
Reporting
Aspect Workforce Management
Cornerstone OnDemand
8.7

Succession Planning

Aspect Workforce Management
Cornerstone OnDemand
6.4
Create succession plans/pools
Aspect Workforce Management
Cornerstone OnDemand
7.3
Candidate ranking
Aspect Workforce Management
Cornerstone OnDemand
5.4
Candidate search
Aspect Workforce Management
Cornerstone OnDemand
5.9
Candidate development
Aspect Workforce Management
Cornerstone OnDemand
7.0

Recruiting / ATS

Aspect Workforce Management
Cornerstone OnDemand
7.1
Job Requisition Management
Aspect Workforce Management
Cornerstone OnDemand
6.6
Company Website Posting
Aspect Workforce Management
Cornerstone OnDemand
8.3
Publish to Social Media
Aspect Workforce Management
Cornerstone OnDemand
8.4
Job Search Site Posting
Aspect Workforce Management
Cornerstone OnDemand
6.9
Customized Application Form
Aspect Workforce Management
Cornerstone OnDemand
8.7
Resume Management
Aspect Workforce Management
Cornerstone OnDemand
7.4
Duplicate Candidate Prevention
Aspect Workforce Management
Cornerstone OnDemand
6.9
Candidate Search
Aspect Workforce Management
Cornerstone OnDemand
6.5
Applicant Tracking
Aspect Workforce Management
Cornerstone OnDemand
7.0
Collaboration
Aspect Workforce Management
Cornerstone OnDemand
6.4
Task Creation and Delegation
Aspect Workforce Management
Cornerstone OnDemand
4.6
Email Templates
Aspect Workforce Management
Cornerstone OnDemand
8.3
User Permissions
Aspect Workforce Management
Cornerstone OnDemand
7.7
Notifications and Alerts
Aspect Workforce Management
Cornerstone OnDemand
7.8
Reporting
Aspect Workforce Management
Cornerstone OnDemand
5.2

Pros

  • The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
  • Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
  • There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
  • The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Wendy Fowler profile photo
  • CSOD does a great job of communicating their road map to their clients. They also listen to their clients and roll those suggestions into the product. Finally they do a great job of providing resources so clients can figure out ahead of time how system updates will impact their own environment.
  • The tool tool itself is very robust. I would have to say that 95% of our use cases have been met by current functionality.
  • Ease of use for the end user. We don't actually train our users on how to use CSOD. They have been able to take training and fill out performance reviews without any training other than what they receive via email. For example, when someone gets assigned to training for the first time, the system automatically emails them. In that email, we include first time use instructions, and they just run with it!
Candice Yurcisin profile photo

Cons

  • Easier usability. Aspect has been working with Microsoft to make the platform look and feel more like any other MS Office Product, but there is much room for improvement.
  • Drag and Drop features would be a useful option. Allowing schedules to be modified by drag and drop segments, would improve the speed at which changes occur.
  • MS Outlook integration, where schedule changes can be emailed automatically to agents.
Jason Reaves profile photo
  • I am not aware of a way to distribute reports and dashboards to managers via email automation.
  • I am not aware of a way for Cornerstone OnDemand to batch overdue emails to managers so as to reduce the amount of emails upper management receives.
  • Electronic signature button is not always activated after completing all learning objects. This requires individuals to exit and re-enter the training to use this feature.
Don Hedeman profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
Jason Reaves profile photo
Cornerstone OnDemand6.6
Based on 16 answers
We are still new and to consider making a change at this point seems far off.
No photo available

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
Cornerstone OnDemand6.8
Based on 12 answers
Cornerstone isn't intuitive always as a new user but once training is done and you understand more about what it can do, it is capable of many things
Heidi Dull profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Cornerstone OnDemand8.2
Based on 2 answers
It was down for a couple of hours in our first month. Occasionally, in the evening we have trouble logging in even though it is not a maintenance window.
No photo available

Performance

No score
No answers yet
No answers on this topic
Cornerstone OnDemand2.7
Based on 2 answers
It’s surprisingly slow for a SAAS product. When you click on links, there’s no hourglass or waiting indicator, so it’s difficult to tell if the system is going to respond.
No photo available

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
Cornerstone OnDemand5.0
Based on 8 answers
My issues have always been understood and resolved. I don't feel like I'm explaining it to someone who doesn't understand the system. Often times they know the issue and have quick fixes from their experiences.
Joseph Madere profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Cornerstone OnDemand8.2
Based on 1 answer
Very personable and patient. Features that I'm sure to them are very simple and repetitive were trained with patience and understanding.
Joseph Madere profile photo

Online Training

No score
No answers yet
No answers on this topic
Cornerstone OnDemand9.1
Based on 2 answers
The interface not great. It would be nice to have a full video vs. slide by slide.

They use their LMS tool – it’s a curriculum. It is slow going.
No photo available

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
Cornerstone OnDemand6.4
Based on 4 answers
Dig deep on what your current processes are and how they match up to Cornerstone OnDemand functionality. It's not that the Cornerstone OnDemand is bad, it just the amount of work it requires you to do to get your current data to fit into their system.
No photo available

Alternatives Considered

BambooHR is also easy to use and the user interface is friendly, but from my experience, it is better for smaller companies or companies that don't have a lot of clientele that they need to work around. The user interface of PARiM is more confusing as well and not as streamlined as Aspect's.
No photo available
Our shortlist was: Litmus, Success Factors, Absorb, and Bloomfire. Our primary business need was learning management

a) Bloomfire – seemed more of a social networking, knowledge management tool, not really for learning management and so was eliminated.

b) Our initial choice was Success Factors, but we couldn’t come to terms on the contract. They weren’t willing to work with us on contract language for future purchases. Workday (who we use for HRIS) used Success Factors as their LMS at the time, but I understand it's since been decommissioned.

c) We didn’t know about Cornerstone at the time we selected Success Factors, but would have picked them otherwise. We learned about them after we had ruled out Success Factors. We ended up choosing Cornerstone as it had the best integration with Outlook and the highest capability to integrated with our HRIS (Workday) and to customize. You can change the display of the interface and put things where you want to go. It is highly customizable for branding and business
No photo available

Scalability

No score
No answers yet
No answers on this topic
Cornerstone OnDemand9.1
Based on 1 answer
It can accomodate any number of users (that you're willing to pay for) and serves as a training archive
Joseph Madere profile photo

Return on Investment

  • Aspect really makes it easy for your employees to be there when your customers need the help.
  • I can't speak to this as much since I was just customer service, but it was easy to see that Aspect made us aware of when we had more customers needing assistance so we were able to schedule around that. It's great being known for having excellent, easy-to-reach customer service and Aspect made that simple to achieve.
No photo available
  • Cornerstone OnDemand's robust reporting features has allowed us to provide senior management with robust operational metrics around our talent development initiatives for the first times. Reports are straightforward to build and the resulting data is used to populate a broader HR scorebook.
  • CSOD has made it easier for our employees and partners to find critical training due to its modern search facilities.
  • CSOD has enabled us to automate the enrollment e of several mandatory training initiatives, effectively eliminating hours of tedious manual work by members of our talent development staff
Mark McConnell, APTD profile photo

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Aspect Workforce Management More Information

Cornerstone OnDemand

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
1.  One-time fee
Additional Pricing Details

Cornerstone OnDemand More Information