What users are saying about
27 Ratings
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Score 8 out of 100
3 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
Anonymous | TrustRadius Reviewer

Darwinbox

I am able to see all the HR details about my employment through this app:
  • Manage my organization profile.
  • Add my certificates and details.
  • Process my performance evaluation.
  • Apply leaves and fill the timesheet.
  • Search any employee of the organization and find their role, team, hierarchy.
  • View any tax letters, HR letters, etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Aspect Workforce Management
Darwinbox
5.0
Employee demographic data
Aspect Workforce Management
Darwinbox
1.0
Employment history
Aspect Workforce Management
Darwinbox
3.0
Job profiles and administration
Aspect Workforce Management
Darwinbox
6.0
Workflow for transfers, promotions, pay raises, etc.
Aspect Workforce Management
Darwinbox
3.0
Organizational charting
Aspect Workforce Management
Darwinbox
9.0
Organization and location management
Aspect Workforce Management
Darwinbox
8.0

Payroll Management

Aspect Workforce Management
Darwinbox
5.5
Pay calculation
Aspect Workforce Management
Darwinbox
4.0
Support for external payroll vendors
Aspect Workforce Management
Darwinbox
4.0
Off-cycle/On-Demand payment
Aspect Workforce Management
Darwinbox
5.0
Benefit plan administration
Aspect Workforce Management
Darwinbox
4.0
Salary revision and increment management
Aspect Workforce Management
Darwinbox
8.0
Reimbursement management
Aspect Workforce Management
Darwinbox
8.0

Leave and Attendance Management

Aspect Workforce Management
Darwinbox
8.7
Approval workflow
Aspect Workforce Management
Darwinbox
9.0
Balance details
Aspect Workforce Management
Darwinbox
9.0
Annual carry-forward and encashment
Aspect Workforce Management
Darwinbox
8.0

Employee Self Service

Aspect Workforce Management
Darwinbox
7.0
View and generate pay and benefit information
Aspect Workforce Management
Darwinbox
7.0
Update personal information
Aspect Workforce Management
Darwinbox
9.0
View company policy documentation
Aspect Workforce Management
Darwinbox
9.0
Employee recognition
Aspect Workforce Management
Darwinbox
4.0
View job history
Aspect Workforce Management
Darwinbox
6.0

Asset Management

Aspect Workforce Management
Darwinbox
4.0
Tracking of all physical assets
Aspect Workforce Management
Darwinbox
4.0

Pros

Aspect Workforce Management

  • The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
  • Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
  • There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
  • The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Wendy Fowler | TrustRadius Reviewer

Darwinbox

  • Easy to use and navigate.
  • Simple and intuitive interface.
  • Covers all HR needs in one software.
Anonymous | TrustRadius Reviewer

Cons

Aspect Workforce Management

  • Some of the features can be difficult for a new user to learn. Once they have them down, the software functions wonderfully; however, the learning curve can be high.
  • While RTA is a great tool to utilize, the look has not changed in a long time. It has an 'old-school' software appearance that does not match the core system.
  • When dealing with huge sets of data (for example, changing schedules for an entire year for many agents), the software can hang for quite a while. While this is not a frequent occurence and can happen with any application, it can be frustrating for some users.
Rachel Honeywood | TrustRadius Reviewer

Darwinbox

No answers on this topic

Likelihood to Renew

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
Jason Reaves | TrustRadius Reviewer

Darwinbox

No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood | TrustRadius Reviewer

Darwinbox

No score
No answers yet
No answers on this topic

Support Rating

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
Anonymous | TrustRadius Reviewer

Darwinbox

No score
No answers yet
No answers on this topic

Implementation Rating

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
Anonymous | TrustRadius Reviewer

Darwinbox

No score
No answers yet
No answers on this topic

Alternatives Considered

Aspect Workforce Management

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP | TrustRadius Reviewer

Darwinbox

No answers on this topic

Return on Investment

Aspect Workforce Management

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron | TrustRadius Reviewer

Darwinbox

  • The ability to view the organization structure and functional structure for the entire company.
  • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
Anonymous | TrustRadius Reviewer

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Darwinbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aspect Workforce Management
8.9
Darwinbox
6.0

Likelihood to Renew

Aspect Workforce Management
8.5
Darwinbox

Usability

Aspect Workforce Management
8.0
Darwinbox

Support Rating

Aspect Workforce Management
8.0
Darwinbox

Implementation Rating

Aspect Workforce Management
9.0
Darwinbox

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