What users are saying about
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

Deputy

I think Deputy is actually more full-featured than our small business needs, but we love the ease of use and reasonable pricing. The integration with our payroll provider is simple and accurate. For a large business or a service related business where there are many shifts, Deputy offers a lot of features that would be indispensable.
Sander Kallshian profile photo

Pros

  • easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
  • reliable- multiple employees can be making changes and testing staffing changes without the site crashing
  • easy to balance employee scheduling with your business needs
No photo available
  • Easy timesheet entry and submittal
  • Easy export to payroll provider
  • Easy to copy and paste shifts when scheduling
  • Easy for employees to swap shifts or claim open shifts
Sander Kallshian profile photo

Cons

  • workforce app seems a little outdated and could be improved
  • more room for customization- not necessary but employees like to have a little creative outlet so it could be good to allow changes to the dashboard look
  • removing the requests from the inbox is a little time consuming- you have to delete each request manually one by one, there isn't a way to batch delete them
No photo available
  • Removing an employee can be made easier. When shifts are scheduled for that employee it will make you manually delete all of the future shifts versus just opening them all.
  • Customer service is terrible, when there is an issue you might not hear back for awhile if at all.
No photo available

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
I do not currently use the product. My clients do and it is a good tool if you use it the right way.
Wendy Fowler profile photo
No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

While I am aware of several competitors, I have not used their software. IEX, Verint, and Cisco are other options among many.
Rachel Honeywood profile photo
Deputy was the simplest to train and use and the most efficient for our specific business needs. It was much easier to train on as we did demos of a lot of other tools as well as cheaper than many on the market right now. We were able to get reporting out of this tool as well which many did not have as a part of their softwares.
No photo available

Return on Investment

  • Improved service level: By utilizing the forecasting features and scheduling optimizers in the software, service level objections can be increased greatly- especially in a multi-skill environment.
  • Reduced workload for back-office employees: Being able to quickly schedule in bulk, quickly create forecasts, automate reports, and have agents' schedule requests automatically approved or denied can save massive amounts of time.
  • Agent efficency: By providing multiple tools to gauge agents' adherence, you can see massive improvements in the way your call center agents adhere to their schedule; which in turn, improves service level.
Rachel Honeywood profile photo
  • Positive in that it has removed a lot of scheduling work from our paralegals' duties.
  • Positive in terms of cost, very cheap per employee to use.
  • Reporting tools are great.
No photo available

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aspect Workforce Management Editions & Modules
Aspect Workforce Management
Additional Pricing Details

Deputy

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Deputy Editions & Modules
Deputy
Edition
Scheduling Only
$11
Scheduling, Time and Attendance
$31
Enterprise
$81
1. per user
Additional Pricing Details