Chose Mattersight Predictive Behavioral Routing (discontinued)
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Workforce | N/A | Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include… | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Alvaria Workforce | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Workforce | Mattersight Predictive Behavioral Routing (discontinued) | |
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Considered Both Products | Alvaria Workforce No answer on this topic | Mattersight PBR |
Top Pros |
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Top Cons |
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Alvaria Workforce | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Workforce | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 9.0 (8 ratings) | 7.6 (4 ratings) |
Likelihood to Renew | 8.6 (5 ratings) | - (0 ratings) |
Usability | 8.0 (1 ratings) | 8.0 (1 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Alvaria Workforce | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products No answers on this topic |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products No answers on this topic |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products No answers on this topic |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products No answers on this topic |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
ScreenShots |