What users are saying about
23 Ratings
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Score 7.9 out of 101
2 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

Resource Guru

It is very well suited when different branches of the company reside in different countries or time zones. It allows the project manager to efficiently keep track of the progress of their team members. It reduces the need for intensive calls where the manager asks for an extensive check in and update from each individual person. It also allows the project manager to update tasks and timelines as needed.
Shannon Hartzell profile photo

Feature Rating Comparison

Project Management

Aspect Workforce Management
Resource Guru
8.7
Resource Management
Aspect Workforce Management
Resource Guru
8.0
Scheduling
Aspect Workforce Management
Resource Guru
8.0
Team Collaboration
Aspect Workforce Management
Resource Guru
10.0

Professional Services Automation

Aspect Workforce Management
Resource Guru
9.0
Project & financial reporting
Aspect Workforce Management
Resource Guru
9.0

Pros

Aspect Workforce Management

  • The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
  • Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
  • There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
  • The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Wendy Fowler profile photo

Resource Guru

  • Task tracking: allows user to input tasks which may be marked off as finished by other members of the team.
  • Time tracking: allows users to log the amount of time spent on particular tasks.
  • Cross team management: allows users from different locations and time zones to view the same page and relevant tasks.
Shannon Hartzell profile photo

Cons

Aspect Workforce Management

  • Some of the features can be difficult for a new user to learn. Once they have them down, the software functions wonderfully; however, the learning curve can be high.
  • While RTA is a great tool to utilize, the look has not changed in a long time. It has an 'old-school' software appearance that does not match the core system.
  • When dealing with huge sets of data (for example, changing schedules for an entire year for many agents), the software can hang for quite a while. While this is not a frequent occurence and can happen with any application, it can be frustrating for some users.
Rachel Honeywood profile photo

Resource Guru

  • It isn't quite as user-friendly as I would like. Once you are accustomed to it, it is very useful, but the initial use could be facilitated.
  • One user-friendly calendar interface that displays tasks and deadlines would be nice.
  • A real-time time logging button would be nice, rather than entering hours retroactively.
Shannon Hartzell profile photo

Likelihood to Renew

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
Jason Reaves profile photo

Resource Guru

No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo

Resource Guru

No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available

Resource Guru

No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available

Resource Guru

No score
No answers yet
No answers on this topic

Alternatives Considered

Aspect Workforce Management

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP profile photo

Resource Guru

Resource Guru is the only product of it's kind that I have used regularly. Slack is comparable in allowing communication between teams, but doesn't have nearly the functionality of Resource Guru. Resource Guru is the only product that I am aware of that manages tasks and deadlines between various team members, and can be accessed by all members.
Shannon Hartzell profile photo

Return on Investment

Aspect Workforce Management

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron profile photo

Resource Guru

  • It has made our cross functional team much more productive and efficient.
  • The only negative feature is the slightly complicated user interface. Before a manager was fully introduced to the product, it was not utilized as much as should be.
  • It allowed all details of timelines to be updated easily (automatically), if the deadline is pushed forward or back.
Shannon Hartzell profile photo

Screenshots

Pricing Details

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aspect Workforce Management Editions & Modules

Additional Pricing Details

Resource Guru

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Resource Guru Editions & Modules

Edition
Grasshopper Plan2.501
Blackbelt Plan4.161
Master Plan6.651
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aspect Workforce Management
8.2
Resource Guru
8.0

Likelihood to Renew

Aspect Workforce Management
8.5
Resource Guru

Usability

Aspect Workforce Management
8.0
Resource Guru

Support

Aspect Workforce Management
8.0
Resource Guru

Implementation

Aspect Workforce Management
9.0
Resource Guru

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