What users are saying about

Aspect Workforce Management

20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Resource Guru

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

Resource Guru

It is very well suited when different branches of the company reside in different countries or time zones. It allows the project manager to efficiently keep track of the progress of their team members. It reduces the need for intensive calls where the manager asks for an extensive check in and update from each individual person. It also allows the project manager to update tasks and timelines as needed.
Shannon Hartzell profile photo

Feature Rating Comparison

Project Management

Aspect Workforce Management
Resource Guru
8.7
Resource Management
Aspect Workforce Management
Resource Guru
8.0
Scheduling
Aspect Workforce Management
Resource Guru
8.0
Team Collaboration
Aspect Workforce Management
Resource Guru
10.0

Professional Services Automation

Aspect Workforce Management
Resource Guru
9.0
Project & financial reporting
Aspect Workforce Management
Resource Guru
9.0

Pros

  • easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
  • reliable- multiple employees can be making changes and testing staffing changes without the site crashing
  • easy to balance employee scheduling with your business needs
No photo available
  • Task tracking: allows user to input tasks which may be marked off as finished by other members of the team.
  • Time tracking: allows users to log the amount of time spent on particular tasks.
  • Cross team management: allows users from different locations and time zones to view the same page and relevant tasks.
Shannon Hartzell profile photo

Cons

  • workforce app seems a little outdated and could be improved
  • more room for customization- not necessary but employees like to have a little creative outlet so it could be good to allow changes to the dashboard look
  • removing the requests from the inbox is a little time consuming- you have to delete each request manually one by one, there isn't a way to batch delete them
No photo available
  • It isn't quite as user-friendly as I would like. Once you are accustomed to it, it is very useful, but the initial use could be facilitated.
  • One user-friendly calendar interface that displays tasks and deadlines would be nice.
  • A real-time time logging button would be nice, rather than entering hours retroactively.
Shannon Hartzell profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
Jason Reaves profile photo
No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

This was the first and only scheduling software that I had any experience with. I was not involved in the selection process, only the implementation and on going support.
No photo available
Resource Guru is the only product of it's kind that I have used regularly. Slack is comparable in allowing communication between teams, but doesn't have nearly the functionality of Resource Guru. Resource Guru is the only product that I am aware of that manages tasks and deadlines between various team members, and can be accessed by all members.
Shannon Hartzell profile photo

Return on Investment

  • Aspect Workforce Management, when used as designed did a wonderful job of reducing wait times for customers.
  • This software also reduced the amount of time that too many employees were sitting around with no calls waiting.
No photo available
  • It has made our cross functional team much more productive and efficient.
  • The only negative feature is the slightly complicated user interface. Before a manager was fully introduced to the product, it was not utilized as much as should be.
  • It allowed all details of timelines to be updated easily (automatically), if the deadline is pushed forward or back.
Shannon Hartzell profile photo

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aspect Workforce Management Editions & Modules
Aspect Workforce Management
Additional Pricing Details

Resource Guru

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Resource Guru Editions & Modules
Resource Guru
Edition
Grasshopper Plan
2.501
Blackbelt Plan
4.161
Master Plan
6.651
1. per user, per month
Additional Pricing Details