What users are saying about

Aspect Workforce Management

20 Ratings
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Score 7.7 out of 101

Shiftboard

2 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
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Shiftboard

Shiftboard allows staff to see their schedule and bid on overtime shifts that are available. This function is very powerful and helps our organization greatly. Our centralized scheduling manager is able to see every schedule in our organization. With this information, the scheduler can see which programs need help and is able to assist. This functionality has increased efficiency and saved us in overtime costs.
Jared Hammond profile photo

Pros

  • easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
  • reliable- multiple employees can be making changes and testing staffing changes without the site crashing
  • easy to balance employee scheduling with your business needs
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  • Ease of use.
  • Customization.
  • Mobile application.
Jared Hammond profile photo

Cons

  • workforce app seems a little outdated and could be improved
  • more room for customization- not necessary but employees like to have a little creative outlet so it could be good to allow changes to the dashboard look
  • removing the requests from the inbox is a little time consuming- you have to delete each request manually one by one, there isn't a way to batch delete them
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  • The ability to print a month view of the schedule would be a great benefit.
  • The signup list is a great feature, but there are too many steps to make it easy to use.
  • The bulk add and delete process works well, but tends to be confusing for users.
Jared Hammond profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
While I support other customers who utilize the software, the response from our customers is over-whelmingly positive. Many customers who have not had any type of workforce management software in the past use spreadsheets to schedule and forecast agents. This can be extremely complicated and a nightmare to control. The time saved by having a product that can quickly complete these functions for you is worth the investment. Also, we have several customers who had no way to track what their agents are doing and have found many problems in their call-center with the software. After rolling out a program where their adherence was tracked and actually 'mattered', they were able to see increased efficency from their agents.
Rachel Honeywood profile photo
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Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
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Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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Alternatives Considered

Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail
Roy Huron profile photo
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Return on Investment

  • Aspect Workforce Management, when used as designed did a wonderful job of reducing wait times for customers.
  • This software also reduced the amount of time that too many employees were sitting around with no calls waiting.
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  • Lower overtime costs.
  • The ability to access schedules remotely.
  • More flexibility in the scheduling process.
Jared Hammond profile photo

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aspect Workforce Management Editions & Modules
Aspect Workforce Management
Additional Pricing Details

Shiftboard

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Shiftboard Editions & Modules
Shiftboard
Edition
Lite
$45 per month1
Standard
$120 per month2
Plus
$276 per month3
1. up to 35 employees
2. up to 70 employees
3. up to 125 employees
Additional Pricing Details