What users are saying about
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 7.9 out of 101
Based on 21 reviews and ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 9.1 out of 101
Based on 13 reviews and ratings
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Likelihood to Recommend
Aspect Workforce Management
- The solution is well suited for front office contact center operations. It's ability to do scenario based planning is a big benefit- If you are implementing it for back office (processing) or a combination of front and back office solutions you may want to consider other solutions- The reason I rated high is because we used it for front office, call center operations
VP, Enterprise Project Management Office (EPMO)
Erie Insurance GroupBroadcast Media, 10,001+ employees
Sparkrock
Altus Dynamics works very hard to make the solution work for the client. I don't see a disadvantage to using this solution.
Manager of General Accounting
King's University College at the University of Western OntarioEducation Management, 501-1000 employees
Feature Rating Comparison
Payroll Management
Aspect Workforce Management
—
Sparkrock
7.7
Pay calculation
Aspect Workforce Management
—
Sparkrock
7.4
Benefit plan administration
Aspect Workforce Management
—
Sparkrock
7.3
Direct deposit files
Aspect Workforce Management
—
Sparkrock
8.9
Salary revision and increment management
Aspect Workforce Management
—
Sparkrock
7.4
Reimbursement management
Aspect Workforce Management
—
Sparkrock
7.4
Customization
Aspect Workforce Management
—
Sparkrock
3.6
API for custom integration
Aspect Workforce Management
—
Sparkrock
2.7
Plug-ins
Aspect Workforce Management
—
Sparkrock
4.5
Security
Aspect Workforce Management
—
Sparkrock
7.2
Single sign-on capability
Aspect Workforce Management
—
Sparkrock
7.1
Role-based user permissions
Aspect Workforce Management
—
Sparkrock
7.2
Reporting & Analytics
Aspect Workforce Management
—
Sparkrock
7.1
Dashboards
Aspect Workforce Management
—
Sparkrock
7.1
Standard reports
Aspect Workforce Management
—
Sparkrock
6.6
Custom reports
Aspect Workforce Management
—
Sparkrock
7.4
General Ledger and Configurable Accounting
Aspect Workforce Management
—
Sparkrock
7.8
Accounts payable
Aspect Workforce Management
—
Sparkrock
8.9
Accounts receivable
Aspect Workforce Management
—
Sparkrock
7.8
Inventory Management
Aspect Workforce Management
—
Sparkrock
7.3
Inventory tracking
Aspect Workforce Management
—
Sparkrock
7.3
Pros
- The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
- Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
- There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
- The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Director of Consulting
Quality Service Solutions, LLCProfessional Training & Coaching, 1-10 employees
- Dimension combinations allow us to report on expenses in various ways.
- The support from Altus Dynamics is superb. They truly understand our business processes and help mold the software solution around that.
- The migration to the Altus Dynamics ERP is one of the smoothest deployments of my career.
IT Supervisor
Calgary Real Estate BoardReal Estate, 51-200 employees
Cons
- workforce app seems a little outdated and could be improved
- more room for customization- not necessary but employees like to have a little creative outlet so it could be good to allow changes to the dashboard look
- removing the requests from the inbox is a little time consuming- you have to delete each request manually one by one, there isn't a way to batch delete them

Verified User
Representative in Customer Service
Entertainment Company, 10,001+ employees- Reporting - the canned reports do not meet our needs.
- Budgeting module - needs improvement and updating.

Verified User
Professional in Finance and Accounting
Education Management Company, 1001-5000 employeesLikelihood to Renew
Aspect Workforce Management8.5
Based on 6 answers
While I support other customers who utilize the software, the response from our customers is over-whelmingly positive. Many customers who have not had any type of workforce management software in the past use spreadsheets to schedule and forecast agents. This can be extremely complicated and a nightmare to control. The time saved by having a product that can quickly complete these functions for you is worth the investment. Also, we have several customers who had no way to track what their agents are doing and have found many problems in their call-center with the software. After rolling out a program where their adherence was tracked and actually 'mattered', they were able to see increased efficency from their agents.
Tier 3 Support Engineer
United States Advanced Networks (USAN)Telecommunications, 51-200 employees
Sparkrock9.1
Based on 1 answer
We are already scheduled for our upgrade to NAV 2016 beginning in May 2016.
Manager of General Accounting
King's University College at the University of Western OntarioEducation Management, 501-1000 employees
Usability
Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Tier 3 Support Engineer
United States Advanced Networks (USAN)Telecommunications, 51-200 employees
No score
No answers yet
No answers on this topic
Support
Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.

Verified User
Analyst in Customer Service
Utilities Company, 1001-5000 employeesNo score
No answers yet
No answers on this topic
Implementation
Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.

Verified User
Analyst in Customer Service
Utilities Company, 1001-5000 employeesNo score
No answers yet
No answers on this topic
Alternatives Considered
One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
VP, Enterprise Project Management Office (EPMO)
Erie Insurance GroupBroadcast Media, 10,001+ employees
We came from a product that was specific to our industry. It was old, tired and did not do many of the things the Altus Dynamics solution does. The only other product that we seriously considered was Microsoft Dynamics GP, however our finance team felt that product was too light for our needs and growth
IT Supervisor
Calgary Real Estate BoardReal Estate, 51-200 employees
Return on Investment
- The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
- The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
- Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)
VP, Enterprise Project Management Office (EPMO)
Erie Insurance GroupBroadcast Media, 10,001+ employees
- Allows for more analysis of greater amounts of data.
- Streamlined some accounting processes that were manual.

Verified User
Professional in Finance and Accounting
Education Management Company, 1001-5000 employeesScreenshots
Aspect Workforce Management—
Pricing Details
Aspect Workforce Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Additional Pricing Details
—Sparkrock
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
$50,000*
1. per installation