What users are saying about

Aspect Workforce Management

20 Ratings
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Score 7.7 out of 101

Sparkrock

13 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
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Sparkrock

I feel that our organization may be somewhat too complicated for the system and so we have had to have many customizations.
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Feature Rating Comparison

Payroll Management

Aspect Workforce Management
Sparkrock
7.7
Pay calculation
Aspect Workforce Management
Sparkrock
7.4
Benefit plan administration
Aspect Workforce Management
Sparkrock
7.3
Direct deposit files
Aspect Workforce Management
Sparkrock
8.9
Salary revision and increment management
Aspect Workforce Management
Sparkrock
7.4
Reimbursement management
Aspect Workforce Management
Sparkrock
7.4

Customization

Aspect Workforce Management
Sparkrock
3.6
API for custom integration
Aspect Workforce Management
Sparkrock
2.7
Plug-ins
Aspect Workforce Management
Sparkrock
4.5

Security

Aspect Workforce Management
Sparkrock
7.2
Single sign-on capability
Aspect Workforce Management
Sparkrock
7.1
Role-based user permissions
Aspect Workforce Management
Sparkrock
7.2

Reporting & Analytics

Aspect Workforce Management
Sparkrock
7.1
Dashboards
Aspect Workforce Management
Sparkrock
7.1
Standard reports
Aspect Workforce Management
Sparkrock
6.6
Custom reports
Aspect Workforce Management
Sparkrock
7.4

General Ledger and Configurable Accounting

Aspect Workforce Management
Sparkrock
7.8
Accounts payable
Aspect Workforce Management
Sparkrock
8.9
Accounts receivable
Aspect Workforce Management
Sparkrock
7.8

Inventory Management

Aspect Workforce Management
Sparkrock
7.3
Inventory tracking
Aspect Workforce Management
Sparkrock
7.3

Pros

  • easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
  • reliable- multiple employees can be making changes and testing staffing changes without the site crashing
  • easy to balance employee scheduling with your business needs
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  • It is easy to gather information for reports.
  • It is fast to find information that is needed.
  • It has diminished manual entry for payroll.
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Cons

  • The configuration of the system is quite complex and very difficult to administer.
  • Initial training on the product is simply focused on the product and it typically not done using a customers real data. Since many customers do not have a strong background in WFM to begin with, the training should focus more on the fundamental of WFM before it dives into how to use the tool. You have to learn more about how it is best to use the tool for real world environments and not just how to click here and go there.
  • RTA has not been updated in years. It does not offer real-time schedule adherence scores and the reporting is terrible. Reporting is specific to each workspace and you lose data each time you close a workspace.
  • The shrinkage calculator feature that was added a few years ago is a great feature but very difficult to reconcile. If you are not an extreme expert with the very confusing superstate philosophy in eWFM it can be disastrous.
Wendy Fowler profile photo
  • The scheduling module is missing a few key parts that would enhance our employee's use of the system.
  • Payroll is not yet stable and there is difficulty posting payroll.
  • Some of the pay controls do not work to the ability that we would like them to.
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Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
While I support other customers who utilize the software, the response from our customers is over-whelmingly positive. Many customers who have not had any type of workforce management software in the past use spreadsheets to schedule and forecast agents. This can be extremely complicated and a nightmare to control. The time saved by having a product that can quickly complete these functions for you is worth the investment. Also, we have several customers who had no way to track what their agents are doing and have found many problems in their call-center with the software. After rolling out a program where their adherence was tracked and actually 'mattered', they were able to see increased efficency from their agents.
Rachel Honeywood profile photo
Sparkrock9.1
Based on 1 answer
We are already scheduled for our upgrade to NAV 2016 beginning in May 2016.
Phyllis Fidler profile photo

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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No score
No answers yet
No answers on this topic

Alternatives Considered

This was the first and only scheduling software that I had any experience with. I was not involved in the selection process, only the implementation and on going support.
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Prefer not to answer.
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Return on Investment

  • The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
  • The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
  • Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)
FERENC CSATLÓS; MBA, PMP profile photo
  • With using Kwiktag as part of our solution we are now able to provide our auditors with a computer and read-only access to our solution which has saved both parties considerable amount of manual labour in digging through files. Everything is available electronically at our fingertips.
  • We have also saved extensive hours of filing. We use to file invoices for example, by vendor and now through the integration of Kwiktag we are able to file by batch.
  • The solution has helped to transform the roles within our organization from being data input in nature to being more analytical in nature. This is a result of now having "real-time" data available at our fingertips.
Alecia Lantz profile photo

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sparkrock

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$50,000*
1.  per installation
Additional Pricing Details