What users are saying about

Aspect Workforce Management

20 Ratings
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Score 7.7 out of 101

Workloud

1 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Aspect Workforce Management

While I think this software could provide value to any company, the value would be less for very small companies. If you have a call center with 50 agents or less, for example, the value just may not be worth the time and investment. Though this software can be utilized for off-phone employees, it is designed for the call center in mind. Therefore, if you just want software to manage back-office employees you would not need or benefit as greatly from having the entire Aspect Workforce Management suite.
Rachel Honeywood profile photo

Workloud

Workloud is excellent for a large organization, as it allows one manager to oversee all employees' scheduling, PTO and time off requests as well as ensure no overlap is occurring between schedules and sites. We give access to the site managers to train employees, and having this accountability has made it much easier to follow all requests and schedules to ensure they are up to date and remain accurate. Time & Attendance, Scheduling, Absence Management, and employee access on their mobile devices is key for such a large company. Less appropriate may be for a smaller organization where you can manually match schedules and keep track of PTO.
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Pros

  • Long range forecasting as well as forecasting using multiple models.
  • Schedule Testing - Being able to test your current or proposed schedules against various forecasts.
  • Real-Time Tracking, a lot of insight is given around if an agent was available and when.
Jason Reaves profile photo
  • The roster in the scheduler is excellent. It allows you to do multiple designations for days, nights, holidays, vacations, PTO
  • Ability to see all the employee requests and their remaining PTO hour usage. As an employer, you can monitor your employees PTO balances and requests to easily deny.
  • Employees are able to see their schedule months in advance allowing them to plan their personal schedules much easier.
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Cons

  • Due to the level of detail offered via statistics this program can become overwhelming for new users and especially upper management who just needs to see the highlights.
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  • Reporting functions can be improved to better be manipulated based on the organization's needs.
  • Customer Service or a manual guide for training new employees would be very beneficial.
  • When employees are promoted or change departments, it is often confusing to transfer them through the software. You lose all your past notes and history on the employee which I would prefer to retain.
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Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
- Support staff is knowledge and react quickly to client needs- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.
FERENC CSATLÓS; MBA, PMP profile photo
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Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
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Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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Alternatives Considered

Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail
Roy Huron profile photo
Workloud is much more user friendly and easier to manipulate. What I mean by that is we are able to create schedules and change to accommodate our company's growing needs. Our managers like being able to see their whole schedule as it pertains to their site location and having the accountability on their staff to ensure their schedules remain up to date. Many other tools such as Deputy are not able to be changed and are only used for adding specific shift times in a schedule.
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Return on Investment

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron profile photo
  • Once you have the schedule pattern loaded I like that it keeps going forever in calendar years which results in less time our managers have to spend on scheduling.
  • Ability to see all the employee requests and their remaining PTO hour usage has led to less HR questions regarding PTO and also less issues concerning the accrual of hours and vacation time.
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Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Workloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details