What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
35 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Ivanti Service Manager

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Asset Panda

Asset Panda I believe is well suited for even the smallest environment. The pricing for the software is very competitive and worth the value that it brings to solve a lot of problems that normally a lot of companies run into regarding inventory. This product has helped us save money on keeping track of assets that may of otherwise gotten lost and written out. We now know where everything is.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

If you were a MSP looking to integrate your systems into a single system I would recommend [Ivanti Service Manager (powered by Heat)]. You really need someone who is strong with databases and integration to get the most out of the system, so either expect to pay an implementation specialist or employ your own as there is a lot of customization that needs to take place. We have had to add many custom fields and setup alerting on them to make this work for our business, but once it has been setup it was worked very well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Asset Panda
Ivanti Service Manager
8.4
Organize and prioritize service tickets
Asset Panda
Ivanti Service Manager
9.3
Expert directory
Asset Panda
Ivanti Service Manager
8.0
Service restoration
Asset Panda
Ivanti Service Manager
7.7
Self-service tools
Asset Panda
Ivanti Service Manager
8.3
Subscription-based notifications
Asset Panda
Ivanti Service Manager
8.7
ITSM collaboration and documentation
Asset Panda
Ivanti Service Manager
8.0
ITSM reports and dashboards
Asset Panda
Ivanti Service Manager
9.1

ITSM asset management

Asset Panda
Ivanti Service Manager
8.9
Configuration mangement
Asset Panda
Ivanti Service Manager
8.8
Asset management dashboard
Asset Panda
Ivanti Service Manager
9.0
Policy and contract enforcement
Asset Panda
Ivanti Service Manager
9.0

Change management

Asset Panda
Ivanti Service Manager
9.0
Change requests repository
Asset Panda
Ivanti Service Manager
9.2
Change calendar
Asset Panda
Ivanti Service Manager
8.9
Service-level management
Asset Panda
Ivanti Service Manager
9.0

Pros

Asset Panda

  • It is great for a non profit organization because you can add any columns you need to the asset. For example, I have added a funding source column to sort different grants that have paid for our assets.
  • Asset Panda provides the depreciation calculation for you.
  • The software is easy to maneuver. It can be easily searched and sorted by type of asset/date or any category you create.
  • You can add and track non depreciable items as well. Reports can be ran for just depreciable assets when needed so this will not interfere with you depreciable asset listing.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

  • Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
  • A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
  • There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
Anonymous | TrustRadius Reviewer

Cons

Asset Panda

  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

  • Had a little trouble sending some files remotely a few times, but it could have been on our end.
  • The system was a little different from what we were used to. We had to drill down into the program a bit more than expected.
  • We couldn't tell if some of our older machines were having problems with it, or if it was the program itself.
Calvin Tracy | TrustRadius Reviewer

Likelihood to Renew

Asset Panda

No score
No answers yet
No answers on this topic

Ivanti Service Manager

Ivanti Service Manager 9.0
Based on 3 answers
We are fully committed to this system. After customizing it for the past 3 years we have no plans to change
Anonymous | TrustRadius Reviewer

Usability

Asset Panda

No score
No answers yet
No answers on this topic

Ivanti Service Manager

Ivanti Service Manager 8.4
Based on 7 answers
There's two sides to answering this question. From an Agent/Admin perspective, it's great. You can do a lot of really cool things and have a lot of options and tools available to you. From a customer perspective, you're not quite as spoilt for choice. Ivanti has been working on and improving their new mobile-responsive customer interface but in doing so have really limited the features they allow admins to configure. We've found this limiting but not unworkable. I hope this continues to improve.
Anonymous | TrustRadius Reviewer

Support Rating

Asset Panda

No score
No answers yet
No answers on this topic

Ivanti Service Manager

Ivanti Service Manager 9.2
Based on 10 answers
Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
Jesse Miller | TrustRadius Reviewer

Alternatives Considered

Asset Panda

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

There is no comparison. Ivanti Service Manager outperforms them all. ServiceNow looks great on the surface and has amazing marketing, however you need deep pockets and a very long implementation cycle. BMC's Track-It and Remedy are near end of life. Cherwell, a Frontrange/Ivanti Service Manager spin-off falls short in many features and client base.
Gregor Anton | TrustRadius Reviewer

Contract Terms and Pricing Model

Asset Panda

No score
No answers yet
No answers on this topic

Ivanti Service Manager

Ivanti Service Manager 8.5
Based on 3 answers
On-premises vs being in Ivanti's Cloud is about 3-5 times the cost.
Jesse Miller | TrustRadius Reviewer

Professional Services

Asset Panda

No score
No answers yet
No answers on this topic

Ivanti Service Manager

Ivanti Service Manager 8.1
Based on 3 answers
There are many companies for you to choose from. Many have expertise in specific areas. I highly recommend making sure you find one that can work for your specific project needs and then be willing to go in a different direction if needed. There are a few companies that have the personnel to cover everyone's basis but truthfully not many.
Jesse Miller | TrustRadius Reviewer

Return on Investment

Asset Panda

  • Inventory now has RBAC.
  • Inventory is easily kept up to date with annual verification buttons.
  • Inventory can now use labels and gun scanners for easy reconciliation.
  • Inventory can be searched using any field.
Anonymous | TrustRadius Reviewer

Ivanti Service Manager

  • In the Classroom Support department, this has provided a quick access system available via tablet for technicians on the go and has improved response time.
  • In the Helpdesk, this has assisted in the automation of repetitive tasks and assisted with providing better accountability for the completion of an assigned task.
Cameron Council | TrustRadius Reviewer

Pricing Details

Asset Panda

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$1,500 per month

Asset Panda Editions & Modules

Edition
Asset Panda$1,5001
  1. per year
Additional Pricing Details

Ivanti Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Ivanti Service Manager Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Asset Panda
10.0
Ivanti Service Manager
8.6

Likelihood to Renew

Asset Panda
Ivanti Service Manager
9.0

Usability

Asset Panda
Ivanti Service Manager
8.4

Support Rating

Asset Panda
Ivanti Service Manager
9.2

Contract Terms and Pricing Model

Asset Panda
Ivanti Service Manager
8.5

Professional Services

Asset Panda
Ivanti Service Manager
8.1

Add comparison