What users are saying about
5 Ratings

Spiceworks

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Top Rated
172 Ratings
5 Ratings
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Score 9.8 out of 101

Spiceworks

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Top Rated
172 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Asset Panda

Asset Panda I believe is well suited for even the smallest environment. The pricing for the software is very competitive and worth the value that it brings to solve a lot of problems that normally a lot of companies run into regarding inventory. This product has helped us save money on keeping track of assets that may of otherwise gotten lost and written out. We now know where everything is.
No photo available

Spiceworks

Spiceworks is suitable for small IT shops. It's a generic ticket system. You can create reports and add-ons. Larger shops should look at something bigger. Spiceworks is very simple. However Spiceworks.com is a great site that can add to any tech's toolbox. There is a large community that helps answering questions. A lot of questions have already been answered so it has a huge knowledge base.
Andrew Murphy profile photo

Feature Rating Comparison

Incident and problem management

Asset Panda
Spiceworks
7.9
Organize and prioritize service tickets
Asset Panda
Spiceworks
7.8
Expert directory
Asset Panda
Spiceworks
7.5
Subscription-based notifications
Asset Panda
Spiceworks
8.0
ITSM collaboration and documentation
Asset Panda
Spiceworks
7.5
Ticket creation and submission
Asset Panda
Spiceworks
8.3
Ticket response
Asset Panda
Spiceworks
8.5

Self Help Community

Asset Panda
Spiceworks
9.0
External knowledge base
Asset Panda
Spiceworks
9.5
Internal knowledge base
Asset Panda
Spiceworks
8.4

Multi-Channel Help

Asset Panda
Spiceworks
8.2
Customer portal
Asset Panda
Spiceworks
8.6
IVR
Asset Panda
Spiceworks
8.6
Social integration
Asset Panda
Spiceworks
7.8
Email support
Asset Panda
Spiceworks
8.7
Help Desk CRM integration
Asset Panda
Spiceworks
7.4

Pros

  • Cloud-Based - I can access it anywhere with an internet connection.
  • Mobile App - The mobile app makes life easier with barcode scanning, searching, and even update assets on the go. The best part of the mobile app is I can now capture signatures for assets that users own.
  • User-Friendly - Asset Panda is easy to use out of the box and can be customized for the most complex environments. We built into our site the ability to maintain our credit card machines and utilize and check-in/check-out tracking system and even built into it the ability to audit the devices for tamper checks to update the tamper check automatically.
  • Pictures & Documents - On any asset I can now upload quotes, internal requisitions, receipts, and pictures with each asset! This makes my inventory a one stop shop for all documentation for each asset.
No photo available
  • Monitor devices. it collect all devices using ip address.
  • Monitor application licenses.
  • It shows everything at a glance.
Iain Young profile photo

Cons

  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
No photo available
  • There has been talk of adding a Wiki feature to SpiceWorks, which I think would be a great addition.
  • Only runs on Windows. It will automatically discover and inventory any OS, but the software itself must be hosted on Windows.
Chris Johnson profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Spiceworks10.0
Based on 24 answers
Easy to create reports with all of the malformation obtained by Spiceworks. The ability to manage policies, remote lock/wipe, manage applications on our mobile devices.
Chaun Davis profile photo

Usability

No score
No answers yet
No answers on this topic
Spiceworks8.0
Based on 5 answers
It just works
Jennifer Metcalf profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Spiceworks10.0
Based on 3 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager profile photo

Support

No score
No answers yet
No answers on this topic
Spiceworks9.9
Based on 7 answers
Never had a question or issue go unresolved or unaddressed.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Spiceworks8.0
Based on 5 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf profile photo

Alternatives Considered

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
No photo available
Spiceworks was the clear winner in the battle of the Help Desk solutions for us. The options, features, and abilities provided within the software, combined with the cost, the productivity benefits, and the rollout process made it an easy decision. The real "push" over the competition had to absolutely be the Forums and Spiceworks Community available for questions, support, and technical answers at any time of the day, anywhere in the world!
Brent Long profile photo

Return on Investment

  • Inventory now has RBAC.
  • Inventory is easily kept up to date with annual verification buttons.
  • Inventory can now use labels and gun scanners for easy reconciliation.
  • Inventory can be searched using any field.
No photo available
  • ROI is, of course, AMAZING since this is a FREE product!! It is a dream when presenting it to management, and quite the easy sell!
  • Efficiency is the name of the game for this software and it provides IT departments and a user base the advanced ability to manage many off the daily needs and aspects of technology within an organization!
  • My IT department and overall company has benefited greatly from this software and it shows in our productivity, user satisfaction, and issue resolution times.
Brent Long profile photo

Pricing Details

Asset Panda

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Spiceworks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details