ManageEngine AssetExplorer vs. HaloITSM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine AssetExplorer
Score 6.7 out of 10
N/A
ManageEngine's AssetExplorer is an IT asset management solution.N/A
HaloITSM
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…
$49
per month per user
Pricing
ManageEngine AssetExplorerHaloITSM
Editions & Modules
No answers on this topic
On Premise
$49
per month per user
Cloud
$49
per month per user
Offerings
Pricing Offerings
ManageEngine AssetExplorerHaloITSM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsThere is 15% discount for all charities, educational institutions and non-profit organisations.
More Pricing Information
Features
ManageEngine AssetExplorerHaloITSM
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ManageEngine AssetExplorer
5.9
4 Ratings
24% below category average
HaloITSM
-
Ratings
Software and hardware inventory tracking6.14 Ratings00 Ratings
License management7.14 Ratings00 Ratings
Asset lifecycle monitoring5.24 Ratings00 Ratings
Contract management7.03 Ratings00 Ratings
Asset relationship management4.13 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
HaloITSM
8.4
12 Ratings
4% above category average
Organize and prioritize service tickets00 Ratings8.712 Ratings
Expert directory00 Ratings8.58 Ratings
Service restoration00 Ratings8.67 Ratings
Self-service tools00 Ratings8.611 Ratings
Subscription-based notifications00 Ratings8.612 Ratings
ITSM collaboration and documentation00 Ratings8.29 Ratings
ITSM reports and dashboards00 Ratings7.712 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
HaloITSM
7.6
10 Ratings
6% below category average
Configuration mangement00 Ratings7.97 Ratings
Asset management dashboard00 Ratings7.47 Ratings
Policy and contract enforcement00 Ratings7.55 Ratings
Change management
Comparison of Change management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
HaloITSM
8.7
9 Ratings
4% above category average
Change requests repository00 Ratings8.69 Ratings
Change calendar00 Ratings8.57 Ratings
Service-level management00 Ratings9.08 Ratings
Best Alternatives
ManageEngine AssetExplorerHaloITSM
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Lansweeper
Lansweeper
Score 8.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Lansweeper
Lansweeper
Score 8.9 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine AssetExplorerHaloITSM
Likelihood to Recommend
6.1
(4 ratings)
9.1
(12 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
6.0
(2 ratings)
8.2
(1 ratings)
User Testimonials
ManageEngine AssetExplorerHaloITSM
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending. It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
Read full review
Halo Service Solutions
If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.
Read full review
Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
Read full review
Halo Service Solutions
  • The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.
  • Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.
  • The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.
Read full review
Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
Read full review
Halo Service Solutions
  • Support for M365 \ Power Platform, Power Bi reporting in particular
  • Feel the asset management side of the product is not as good as the ticket management
  • Support is excellent but maybe an old school user forum where other admins can share and discuss ideas
Read full review
Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Halo Service Solutions
Its simple and intuitiuve - requires minimal training to get people in and working at speed
Read full review
Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
Read full review
Halo Service Solutions
I've made overall positive experiences with the Halo support. The only thing to increase would be some follow ups on feature requests. If someone would reach out to me, telling me wheter or not my feature request will be considered in future updates or not.
Read full review
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Read full review
Halo Service Solutions
HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these.
Read full review
Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
Read full review
Halo Service Solutions
  • It enabled us to allow our Service Desk Staff to work from home during COVID and this has continued ever since.
  • We have halved our average resolution time.
  • Some of the automation processes, when implemented alongside the MS Power Platform, have saved approximately 30 hours a month. This includes times when customers were unable to access the system until they had been trained. This is now automated via Halo and they get sent to on-demand training, instead of waiting up to 3 weeks for the next scheduled session.
Read full review
ScreenShots

HaloITSM Screenshots

Screenshot of Halo ITSMScreenshot of Asset ManagementScreenshot of Incident ManagementScreenshot of Service CatalogueScreenshot of Change Control