What users are saying about
8 Ratings
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Score 6.7 out of 100
4 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

ManageEngine AssetExplorer

The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending.It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
Anonymous | TrustRadius Reviewer

HaloITSM

If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
5.9
HaloITSM
Software and hardware inventory tracking
ManageEngine AssetExplorer
6.1
HaloITSM
License management
ManageEngine AssetExplorer
7.1
HaloITSM
Asset lifecycle monitoring
ManageEngine AssetExplorer
5.2
HaloITSM
Contract management
ManageEngine AssetExplorer
7.1
HaloITSM
Asset relationship management
ManageEngine AssetExplorer
4.1
HaloITSM

Incident and problem management

ManageEngine AssetExplorer
HaloITSM
8.0
Organize and prioritize service tickets
ManageEngine AssetExplorer
HaloITSM
8.6
Expert directory
ManageEngine AssetExplorer
HaloITSM
7.7
Service restoration
ManageEngine AssetExplorer
HaloITSM
8.2
Self-service tools
ManageEngine AssetExplorer
HaloITSM
8.5
Subscription-based notifications
ManageEngine AssetExplorer
HaloITSM
8.2
ITSM collaboration and documentation
ManageEngine AssetExplorer
HaloITSM
7.0
ITSM reports and dashboards
ManageEngine AssetExplorer
HaloITSM
7.9

ITSM asset management

ManageEngine AssetExplorer
HaloITSM
6.3
Configuration mangement
ManageEngine AssetExplorer
HaloITSM
9.0
Asset management dashboard
ManageEngine AssetExplorer
HaloITSM
4.5
Policy and contract enforcement
ManageEngine AssetExplorer
HaloITSM
5.5

Change management

ManageEngine AssetExplorer
HaloITSM
8.4
Change requests repository
ManageEngine AssetExplorer
HaloITSM
8.4
Change calendar
ManageEngine AssetExplorer
HaloITSM
7.7
Service-level management
ManageEngine AssetExplorer
HaloITSM
9.2

Pros

ManageEngine AssetExplorer

  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
Steve P | TrustRadius Reviewer

HaloITSM

  • The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.
  • Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.
  • The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.
Anonymous | TrustRadius Reviewer

Cons

ManageEngine AssetExplorer

  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
Jorge Flores | TrustRadius Reviewer

HaloITSM

  • Asset management is still very clunky hopefully this will be developed in 2022.
  • Report writing, these are done in SQL, but not everyone understands SQL, if there was a way of creating reports using a wizard like report writer would be a positive to some people.
  • The ability to export more than 1000 lines would be good.
Alan Sumner | TrustRadius Reviewer

Support Rating

ManageEngine AssetExplorer

ManageEngine AssetExplorer 6.0
Based on 2 answers
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
Anonymous | TrustRadius Reviewer

HaloITSM

No score
No answers yet
No answers on this topic

Alternatives Considered

ManageEngine AssetExplorer

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP | TrustRadius Reviewer

HaloITSM

Based on our requirements, this is how we scored them. Halo - 78, ServiceNow - 77, Ivanti - 67, Jira - 57, Freshservice - 41. This was based purely on our requirements and whether additional modules required additional licences.
Anonymous | TrustRadius Reviewer

Return on Investment

ManageEngine AssetExplorer

  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
Steve P | TrustRadius Reviewer

HaloITSM

  • I can't comment on the business. But as an engineer on the IT Service Desk, I feel that it's helped enormously with organising and prioritising tickets and also is providing the end-users with a much better customer experience.
Anonymous | TrustRadius Reviewer

Screenshots

ManageEngine AssetExplorer

Pricing Details

ManageEngine AssetExplorer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ManageEngine AssetExplorer Editions & Modules

Additional Pricing Details

HaloITSM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$29 per month per user

HaloITSM Editions & Modules

On-premise Edition
On Premise$291
  1. per month per user
SaaS Edition
Cloud$291
  1. per month per user
Additional Pricing Details
All Inclusive ITSM Software

Rating Summary

Likelihood to Recommend

ManageEngine AssetExplorer
6.1
HaloITSM
9.1

Support Rating

ManageEngine AssetExplorer
6.0
HaloITSM

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