What users are saying about

Jira Service Desk

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Top Rated
245 Ratings
4 Ratings
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Score 8.4 out of 101

Jira Service Desk

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Top Rated
245 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

ManageEngine AssetExplorer

It is perfect for small to medium businesses looking for an inexpensive way to track and catalog all assets in their environment.
Christopher Treece, CISSP profile photo

Jira Service Desk

It solves the need to assign work to QA, report defects with screen-shots, assign to a dev and set a status according to our workflow. It solves the need for me to see what's on my plate currently and what might be coming my way. It solves the need to report on tickets by state and user.
No photo available

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
6.0
Jira Service Desk
Software and hardware inventory tracking
ManageEngine AssetExplorer
8.0
Jira Service Desk
License management
ManageEngine AssetExplorer
4.0
Jira Service Desk
Asset lifecycle monitoring
ManageEngine AssetExplorer
8.0
Jira Service Desk
Contract management
ManageEngine AssetExplorer
5.0
Jira Service Desk
Asset relationship management
ManageEngine AssetExplorer
5.0
Jira Service Desk

Incident and problem management

ManageEngine AssetExplorer
Jira Service Desk
8.8
Organize and prioritize service tickets
ManageEngine AssetExplorer
Jira Service Desk
8.9
Expert directory
ManageEngine AssetExplorer
Jira Service Desk
9.0
Service restoration
ManageEngine AssetExplorer
Jira Service Desk
9.5
Self-service tools
ManageEngine AssetExplorer
Jira Service Desk
8.1
Subscription-based notifications
ManageEngine AssetExplorer
Jira Service Desk
10.0
ITSM collaboration and documentation
ManageEngine AssetExplorer
Jira Service Desk
8.1
ITSM reports and dashboards
ManageEngine AssetExplorer
Jira Service Desk
8.2

ITSM asset management

ManageEngine AssetExplorer
Jira Service Desk
10.0
Configuration mangement
ManageEngine AssetExplorer
Jira Service Desk
10.0
Asset management dashboard
ManageEngine AssetExplorer
Jira Service Desk
10.0
Policy and contract enforcement
ManageEngine AssetExplorer
Jira Service Desk
10.0

Change management

ManageEngine AssetExplorer
Jira Service Desk
7.8
Change requests repository
ManageEngine AssetExplorer
Jira Service Desk
8.3
Change calendar
ManageEngine AssetExplorer
Jira Service Desk
6.5
Service-level management
ManageEngine AssetExplorer
Jira Service Desk
8.5

Pros

  • Asset Discovery
Christopher Treece, CISSP profile photo
  • It does a great job of tracking our assets
  • Users are able to submit IT tickets easily
  • We manage all our IT related contracts in it
No photo available

Cons

  • Easier Navigation
Christopher Treece, CISSP profile photo
  • From my experience, JIRA is much better suited for IT/development than it is for marketers or project management teams. Some of the functionality is irrelevant for teams outside of IT, which can be off-putting for team members who aren't comfortable using new technology
  • The email notifications from JIRA can get a little busy/cluttered. For example, if someone replies to an email from JIRA, the comments appear in JIRA and include their email signature, along with any images from their email signature. Then, those images appear in the attachments for that particular job. This sometimes causes projects to get a little disorganized.
Erica Marois profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Jira Service Desk6.0
Based on 1 answer
I give it this rating because one has to be a creator or a master of tool before he renews it.
No photo available

Alternatives Considered

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP profile photo
We have looked into other software and still use the others like Zendesk and Wrike in other departments but Jira Service desk made the most sense due to our Product development teams using Jira Software already. It was easy to keep it all under one umbrella giving us the ease of use.
Andrew Vawdrey profile photo

Return on Investment

  • Accurate inventory of corporate workstations
Christopher Treece, CISSP profile photo
  • Positive - provides one place for all tickets to enter
  • Positive - makes it easy for help desk team to manager workload
  • Positive - integrates with Jira making it easy to make system changes when needed and track them to the SD ticket
No photo available

Pricing Details

ManageEngine AssetExplorer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
ManageEngine AssetExplorer Editions & Modules
ManageEngine AssetExplorer
Additional Pricing Details

Jira Service Desk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Jira Service Desk Editions & Modules
Jira Service Desk
Edition
Small Teams
$101
Growing teams
$202
Large teams
Discount3
1. per agent for up to 3 agents
2. per agent per month for 4-15 agents
3. per agent for 16+ agents
Additional Pricing Details
View the pricing calculator for 16+ agents here: https://www.atlassian.com/software/jira/service-desk/pricing/upcoming#pricing-calculator