What users are saying about

Jira Service Desk<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
234 Ratings

ManageEngine AssetExplorer

3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Jira Service Desk<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
234 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

ManageEngine AssetExplorer

It is perfect for small to medium businesses looking for an inexpensive way to track and catalog all assets in their environment.
Christopher Treece, CISSP profile photo

Jira Service Desk

When we do our sprint planning meetings, it is incredibly useful to see all tickets assigned to our team. We can very easily manage our backlog by priority or date created. You can get a very good overview of how the backlog is coming along based on these custom views we have created.
No photo available

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
6.0
Jira Service Desk
Software and hardware inventory tracking
ManageEngine AssetExplorer
8.0
Jira Service Desk
License management
ManageEngine AssetExplorer
4.0
Jira Service Desk
Asset lifecycle monitoring
ManageEngine AssetExplorer
8.0
Jira Service Desk
Contract management
ManageEngine AssetExplorer
5.0
Jira Service Desk
Asset relationship management
ManageEngine AssetExplorer
5.0
Jira Service Desk

Incident and problem management

ManageEngine AssetExplorer
Jira Service Desk
8.8
Organize and prioritize service tickets
ManageEngine AssetExplorer
Jira Service Desk
8.8
Expert directory
ManageEngine AssetExplorer
Jira Service Desk
9.0
Service restoration
ManageEngine AssetExplorer
Jira Service Desk
9.5
Self-service tools
ManageEngine AssetExplorer
Jira Service Desk
8.1
Subscription-based notifications
ManageEngine AssetExplorer
Jira Service Desk
10.0
ITSM collaboration and documentation
ManageEngine AssetExplorer
Jira Service Desk
8.3
ITSM reports and dashboards
ManageEngine AssetExplorer
Jira Service Desk
8.2

ITSM asset management

ManageEngine AssetExplorer
Jira Service Desk
10.0
Configuration mangement
ManageEngine AssetExplorer
Jira Service Desk
10.0
Asset management dashboard
ManageEngine AssetExplorer
Jira Service Desk
10.0
Policy and contract enforcement
ManageEngine AssetExplorer
Jira Service Desk
10.0

Change management

ManageEngine AssetExplorer
Jira Service Desk
7.7
Change requests repository
ManageEngine AssetExplorer
Jira Service Desk
8.3
Change calendar
ManageEngine AssetExplorer
Jira Service Desk
6.5
Service-level management
ManageEngine AssetExplorer
Jira Service Desk
8.5

Pros

  • Asset Discovery
Christopher Treece, CISSP profile photo
  • The tracking of tickets by the component is incredibly useful. I can quickly see all the tickets that relate to my team's work and see the status, priority, who it is assigned to, etc.
  • The filtering and reporting are very nice as well. You are able to quickly create a board of any combination of information you would like to see and reference it at any time.
  • The tagging feature works very well too. You can tag a developer or analyst with a question or comment and they will immediately see this and be able to respond. It keeps issues from getting lost.
No photo available

Cons

  • Easier Navigation
Christopher Treece, CISSP profile photo
  • Customized reports are not really flexible, easy to learn and generate for quality metrics in particular.
  • It is more effective for small to medium-sized companies. It might not be suitable for a larger company with more than 5000-6000 users; it's only scaleable to a certain point.
  • The fields are not dynamics. Once we choose a field, only related values are shown instead of irrelevant values.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Jira Service Desk6.0
Based on 1 answer
I give it this rating because one has to be a creator or a master of tool before he renews it.
No photo available

Alternatives Considered

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP profile photo
Very cost effective and you receive full service help desk software system and network monitor all-inclusive. It is capable of productivity and easy to maintain. It is a easy to use help desk solution that includes a ticketing system, inventory system and a network monitor. Tools work well and integrates with other third party software.
Melissa Kattke profile photo

Return on Investment

  • Accurate inventory of corporate workstations
Christopher Treece, CISSP profile photo
  • It has allowed us to do better reporting on our bugs and enancements.
  • It has allowed for less back and forth for end users submitting it.
  • It allows the end users to know what information we need when they are submitting the requests.
  • It was slightly costly to set up for us as we used a consultant agency to do this. However, I think it is pretty easy to setup if you want to do it yourself.
Taylor Campbell profile photo

Pricing Details

ManageEngine AssetExplorer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
ManageEngine AssetExplorer Editions & Modules
ManageEngine AssetExplorer
Additional Pricing Details

Jira Service Desk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Jira Service Desk Editions & Modules
Jira Service Desk
Edition
Small Teams
$101
Growing teams
$202
Large teams
Discount3
1. per agent for up to 3 agents
2. per agent per month for 4-15 agents
3. per agent for 16+ agents
Additional Pricing Details
View the pricing calculator for 16+ agents here: https://www.atlassian.com/software/jira/service-desk/pricing/upcoming#pricing-calculator