ManageEngine AssetExplorer vs. Microsoft System Center Service Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine AssetExplorer
Score 6.7 out of 10
N/A
ManageEngine's AssetExplorer is an IT asset management solution.N/A
Microsoft System Center Service Manager
Score 7.9 out of 10
N/A
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
Pricing
ManageEngine AssetExplorerMicrosoft System Center Service Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ManageEngine AssetExplorerMicrosoft System Center Service Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
ManageEngine AssetExplorerMicrosoft System Center Service Manager
Top Pros
Top Cons
Features
ManageEngine AssetExplorerMicrosoft System Center Service Manager
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ManageEngine AssetExplorer
5.9
4 Ratings
Microsoft System Center Service Manager
-
Ratings
Software and hardware inventory tracking6.14 Ratings00 Ratings
License management7.14 Ratings00 Ratings
Asset lifecycle monitoring5.24 Ratings00 Ratings
Contract management7.03 Ratings00 Ratings
Asset relationship management4.13 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
Microsoft System Center Service Manager
7.8
7 Ratings
Organize and prioritize service tickets00 Ratings8.04 Ratings
Expert directory00 Ratings7.03 Ratings
Service restoration00 Ratings7.04 Ratings
Self-service tools00 Ratings8.75 Ratings
Subscription-based notifications00 Ratings7.04 Ratings
ITSM collaboration and documentation00 Ratings9.76 Ratings
ITSM reports and dashboards00 Ratings7.16 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
Microsoft System Center Service Manager
8.2
7 Ratings
Configuration mangement00 Ratings9.86 Ratings
Asset management dashboard00 Ratings8.77 Ratings
Policy and contract enforcement00 Ratings6.05 Ratings
Change management
Comparison of Change management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
Microsoft System Center Service Manager
6.7
6 Ratings
Change requests repository00 Ratings6.16 Ratings
Change calendar00 Ratings6.05 Ratings
Service-level management00 Ratings8.05 Ratings
User Ratings
ManageEngine AssetExplorerMicrosoft System Center Service Manager
Likelihood to Recommend
6.1
(4 ratings)
8.8
(7 ratings)
Support Rating
6.0
(2 ratings)
8.8
(3 ratings)
User Testimonials
ManageEngine AssetExplorerMicrosoft System Center Service Manager
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending. It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
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Microsoft
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
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Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
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Microsoft
  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
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Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
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Microsoft
  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
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Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
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Microsoft
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
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Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
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Microsoft
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
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Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
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Microsoft
  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
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