8 Ratings
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Score 6.7 out of 100
46 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

ManageEngine AssetExplorer

The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending.It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
Anonymous | TrustRadius Reviewer

System Center Service Manager

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
Mostafa Dakam | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
5.9
System Center Service Manager
Software and hardware inventory tracking
ManageEngine AssetExplorer
6.1
System Center Service Manager
License management
ManageEngine AssetExplorer
7.1
System Center Service Manager
Asset lifecycle monitoring
ManageEngine AssetExplorer
5.2
System Center Service Manager
Contract management
ManageEngine AssetExplorer
7.1
System Center Service Manager
Asset relationship management
ManageEngine AssetExplorer
4.1
System Center Service Manager

Incident and problem management

ManageEngine AssetExplorer
System Center Service Manager
7.7
Organize and prioritize service tickets
ManageEngine AssetExplorer
System Center Service Manager
8.0
Expert directory
ManageEngine AssetExplorer
System Center Service Manager
7.0
Service restoration
ManageEngine AssetExplorer
System Center Service Manager
7.0
Self-service tools
ManageEngine AssetExplorer
System Center Service Manager
8.4
Subscription-based notifications
ManageEngine AssetExplorer
System Center Service Manager
7.0
ITSM collaboration and documentation
ManageEngine AssetExplorer
System Center Service Manager
9.4
ITSM reports and dashboards
ManageEngine AssetExplorer
System Center Service Manager
7.2

ITSM asset management

ManageEngine AssetExplorer
System Center Service Manager
8.0
Configuration mangement
ManageEngine AssetExplorer
System Center Service Manager
9.6
Asset management dashboard
ManageEngine AssetExplorer
System Center Service Manager
8.4
Policy and contract enforcement
ManageEngine AssetExplorer
System Center Service Manager
6.0

Change management

ManageEngine AssetExplorer
System Center Service Manager
6.7
Change requests repository
ManageEngine AssetExplorer
System Center Service Manager
6.1
Change calendar
ManageEngine AssetExplorer
System Center Service Manager
6.0
Service-level management
ManageEngine AssetExplorer
System Center Service Manager
8.0

Pros

ManageEngine AssetExplorer

  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
Steve P | TrustRadius Reviewer

System Center Service Manager

  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
Anonymous | TrustRadius Reviewer

Cons

ManageEngine AssetExplorer

  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
Jorge Flores | TrustRadius Reviewer

System Center Service Manager

  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
Matthew Smith | TrustRadius Reviewer

Support Rating

ManageEngine AssetExplorer

ManageEngine AssetExplorer 6.0
Based on 2 answers
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
Anonymous | TrustRadius Reviewer

System Center Service Manager

System Center Service Manager 8.7
Based on 3 answers
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
Mostafa Dakam | TrustRadius Reviewer

Alternatives Considered

ManageEngine AssetExplorer

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP | TrustRadius Reviewer

System Center Service Manager

We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
Anonymous | TrustRadius Reviewer

Return on Investment

ManageEngine AssetExplorer

  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
Steve P | TrustRadius Reviewer

System Center Service Manager

  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
Anonymous | TrustRadius Reviewer

Pricing Details

ManageEngine AssetExplorer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

System Center Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

ManageEngine AssetExplorer
6.1
System Center Service Manager
8.6

Support Rating

ManageEngine AssetExplorer
6.0
System Center Service Manager
8.7

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