ManageEngine AssetExplorer vs. SymphonyAI Summit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine AssetExplorer
Score 9.0 out of 10
N/A
ManageEngine's AssetExplorer is an IT asset management solution.N/A
SymphonyAI Summit
Score 7.9 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
Pricing
ManageEngine AssetExplorerSymphonyAI Summit
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ManageEngine AssetExplorerSymphonyAI Summit
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ManageEngine AssetExplorerSymphonyAI Summit
Top Pros
Top Cons
Features
ManageEngine AssetExplorerSymphonyAI Summit
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ManageEngine AssetExplorer
5.9
4 Ratings
25% below category average
SymphonyAI Summit
-
Ratings
Software and hardware inventory tracking6.14 Ratings00 Ratings
License management7.14 Ratings00 Ratings
Asset lifecycle monitoring5.24 Ratings00 Ratings
Contract management7.03 Ratings00 Ratings
Asset relationship management4.13 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
SymphonyAI Summit
7.2
10 Ratings
13% below category average
Organize and prioritize service tickets00 Ratings8.010 Ratings
Expert directory00 Ratings7.69 Ratings
Service restoration00 Ratings6.79 Ratings
Self-service tools00 Ratings7.09 Ratings
Subscription-based notifications00 Ratings7.310 Ratings
ITSM collaboration and documentation00 Ratings7.210 Ratings
ITSM reports and dashboards00 Ratings6.310 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
SymphonyAI Summit
7.6
10 Ratings
8% below category average
Configuration mangement00 Ratings7.710 Ratings
Asset management dashboard00 Ratings8.010 Ratings
Policy and contract enforcement00 Ratings7.09 Ratings
Change management
Comparison of Change management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
SymphonyAI Summit
7.9
10 Ratings
6% below category average
Change requests repository00 Ratings8.010 Ratings
Change calendar00 Ratings8.08 Ratings
Service-level management00 Ratings7.810 Ratings
Best Alternatives
ManageEngine AssetExplorerSymphonyAI Summit
Small Businesses
ConnectWise RMM
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Score 8.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine AssetExplorerSymphonyAI Summit
Likelihood to Recommend
6.1
(4 ratings)
7.9
(10 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
ManageEngine AssetExplorerSymphonyAI Summit
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending. It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
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SymphonyAI Summit
We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM. Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA
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Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
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SymphonyAI Summit
  • Network Incident to network inventory mapping and workflow management.
  • Priority, Severity wise SLA management.
  • Integration with other systems like CRM, EMS.
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Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
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SymphonyAI Summit
  • Some standard functionalities don't work.
  • We struggle to get optimum support from their support team.
  • Issues are not resolved within the SLAs.
  • Even escalating to higher authorities do not help.
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Likelihood to Renew
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
SymphonyAI Summit
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
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Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
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SymphonyAI Summit
No answers on this topic
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
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SymphonyAI Summit
On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than another app. user to raise SR/INCIDENT
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Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
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SymphonyAI Summit
  • Symphony Summit has helped us achieve some automation.
  • Asset management has improved slightly, but lot more was expected.
  • Their standard functionalities, which were promised in newer versions, are not working.
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ScreenShots