What users are saying about
41 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.2 out of 101
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Assistance PSA

Financial management and budget management
Bhanuja Nagore profile photo

Mavenlink

Users of teams and professional plans have access to a knowledge base to get answers to their questions and problems. We can also access a video training library and webinar recordings. In addition, we can send a support ticket or participate in a live chat with a technician.
Nereida Betancourt profile photo

Feature Rating Comparison

Project Management

Assistance PSA
7.9
Mavenlink
7.3
Task Management
Assistance PSA
8.0
Mavenlink
8.5
Resource Management
Assistance PSA
8.0
Mavenlink
7.7
Gantt Charts
Assistance PSA
8.0
Mavenlink
8.1
Scheduling
Assistance PSA
8.0
Mavenlink
6.1
Workflow Automation
Assistance PSA
7.0
Mavenlink
8.2
Team Collaboration
Assistance PSA
8.0
Mavenlink
7.6
Support for Agile Methodology
Assistance PSA
8.0
Mavenlink
Support for Waterfall Methodology
Assistance PSA
8.0
Mavenlink
Document Management
Assistance PSA
8.0
Mavenlink
6.1
Email integration
Assistance PSA
8.0
Mavenlink
7.6
Mobile Access
Assistance PSA
8.0
Mavenlink
5.7
Timesheet Tracking
Assistance PSA
8.0
Mavenlink
8.6
Change request and Case Management
Assistance PSA
8.0
Mavenlink
6.2
Budget and Expense Management
Assistance PSA
8.0
Mavenlink
7.1

Professional Services Automation

Assistance PSA
8.5
Mavenlink
5.9
Quotes/estimates
Assistance PSA
8.0
Mavenlink
7.3
Invoicing
Assistance PSA
9.0
Mavenlink
5.3
Project & financial reporting
Assistance PSA
8.0
Mavenlink
7.2
Integration with accounting software
Assistance PSA
9.0
Mavenlink
4.0

Pros

  • Project management
  • In oil industry we use it to have a simple process
  • Provided a better solution for finance management of a company
Bhanuja Nagore profile photo
  • The prices of the plans are scalable.
  • The business intelligence functionality (Enterprise plan) is excellent.
  • File sharing through the Google Drive integration.
  • Mobile functionality.
  • The possibility of creating project templates that can be reused in the future.
Nereida Betancourt profile photo

Cons

  • Better integration with database
  • Better integration with business intelligence tool
Bhanuja Nagore profile photo
  • Advanced reporting features are only available with Premier and Enterprise plans.
  • Mavenlink has a steep learning curve.
Nereida Betancourt profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Mavenlink8.8
Based on 4 answers
Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use
Eric Adams profile photo

Usability

No score
No answers yet
No answers on this topic
Mavenlink7.2
Based on 4 answers
It constantly changes and you have no control over changes.
Jodi Jahrling profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Mavenlink9.1
Based on 1 answer
Mavenlink gives advance notice for system upgrades, and they're not during our business day. Mavenlink has always been available when we needed it.
Micquella Anthony profile photo

Performance

No score
No answers yet
No answers on this topic
Mavenlink7.7
Based on 2 answers
There were less than a handful of times where we saw any issues with Mavenlink performance. Pages load quickly. Sometimes a search seems to take more than few seconds, but it's never been a huge deal.
Micquella Anthony profile photo

Support

No score
No answers yet
No answers on this topic
Mavenlink9.1
Based on 5 answers
They are not friendly or supportive. They will quote company policies and re-direct without fully understanding the issues you are having.
Jodi Jahrling profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Mavenlink9.1
Based on 1 answer
We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.
Micquella Anthony profile photo

Online Training

No score
No answers yet
No answers on this topic
Mavenlink8.2
Based on 1 answer
The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.
Micquella Anthony profile photo

Implementation

No score
No answers yet
No answers on this topic
Mavenlink5.6
Based on 4 answers
Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best
Micquella Anthony profile photo

Alternatives Considered

Speed and so many options
Bhanuja Nagore profile photo
Mavenlink is much more robust than other project management platforms that we have used in the past. The ability to match each task to a preset time, budget and invoice objective is better than their competitors. It is also worth noting that Mavenlink has the built-in time tracker for employees to use, a nice and convenient feature
Chandler Elmore profile photo

Scalability

No score
No answers yet
No answers on this topic
Mavenlink8.2
Based on 1 answer
It's very easy to add users and contractors into Mavenlink. There's also an option that let's you manage access for teams in multiple locations.
Micquella Anthony profile photo

Return on Investment

  • It saved time
  • It saved manual power
  • It saved dollars
Bhanuja Nagore profile photo
  • Greatly improved productivity by saving time and improving project organization and team collaboration
Karissa Campbell profile photo

Pricing Details

Assistance PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Assistance PSA Editions & Modules
Assistance PSA
Additional Pricing Details

Mavenlink

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$199 / hour*
1.  Training starts at $199. Additional client success programs are available.
Mavenlink Editions & Modules
Mavenlink
Edition
Teams
$191
Premier
$492
Professional
$293
1. annually, for up to 5 users. Additional Users: $4/month/user
2. For larger customers, price can go as low as $10.
3. per user, per month
Additional Pricing Details